business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Reviews Summary

Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.

This company responds to reviews on average within 7 days
AE
1 review
0 helpful votes
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Mess Order Received just now.
June 11, 2022

Just received my order today, and I paid for 1 pair of Pants and crop top, but I only received the pants. Its clear in the description that pants and top in 1 Price. And the Size is Horrible.
I mean I always Order from Shein but there is no such thing Happened before. Shein what are u doing guys! Check the orders before you shipped it. How can we trust you again.

Date of experience: June 11, 2022
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

GB
1 review
0 helpful votes
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I purchased a red jemstone tassel necklace and am in love with it! It's a gorgeous pinky red colour and gives a real POP when I wear black tops or dresses. I've received many compliments about it and a couple of other accessories I've bought off Sheinside in the past. I've had no problems with ordering or delivery online- all very simple and straightforward. If you're after some gorgeous jewellery at extremely affordable prices, look no further! I'd also say the quality is great and I've no issues with the clasp or strength of the necklace. The only problem is trying to stop my sister from borrowing it!

Date of experience: January 13, 2015
California
1 review
0 helpful votes
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Product:
January 11, 2015

Product:
Sheinside offer range of clothing and accessories at an affordable price. I love the fact that they offer super discount rates. I purchased Pink Long Sleeve Lapel Oversized Cocoon Coat and love it very much.

Customer Service:
Their customer services were excellent. They responded promptly and quickly through the chat area. The answers were helpful, friendly and professional to speak with. They took their time to answer all of my questions.

Shipping:
They ship internationally with free shipping! I received my jacket within a week.

My recommendation:
Looking to buy fashionable item at an affordable price? Sheinside has over 100s of fashionable items to choose from. Give them a try today.

Date of experience: January 8, 2015
Bulgaria
2 reviews
2 helpful votes
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Highly recommended!
April 6, 2015

Recently I ordered a gorgeous floral dress from the Sheinside website. This is my second purchase so far and I can't express how much I love shopping from it. All of the clothes are affordable, so you don't have to break the bank to look dazzling. It is easy to order and the people who work there are very helpful. After I recieved it, I was blown away by the great quality and craftsmanship. I would definitely recommend it if you are looking for something cheap, but at the same time classy and elegant. Great service, amazing dresses, low prices!

Date of experience: April 3, 2015
Bulgaria
5 reviews
5 helpful votes
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This is the third time I order clothing from sheinside.com and they keep on providing great experience every time I try to surprise my girlfriend. I am very happy with what I received - the dress I bought is created using quality fabrics and fits my girlfriend perfectly. I will recommend sheinside.com to all of my friends as this is one of the most reliable clothing website I have ever encountered. Keep up to the good work you do!

Date of experience: November 2, 2014
India
1 review
9 helpful votes
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Wat the hell is wrong with shein lately. I place an order of two items out of which one has arrived and one item is not yet arrive. They have stop updating the tracking update since 10 days. I repeat 10 days shame on shein for making a customer wait that long and i dont know how long i have to wait more. I tried contacting them but the customer care service is at its worst recently i can't reach them neither though call nor through chat. Idk wat to do now. Shein was one of my fav online shopping site but has become the most stupid now

Date of experience: August 22, 2019
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Texas
1 review
7 helpful votes
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Internet thieves!
November 16, 2015

Luckily I only ordered one shirt for my wife so I wont be out much. Anyone thinking of ordering from them think twice, first clue is they recently changed the company name, wonder why? Second, the prices and free shipping is the next red flag, third the number of complaint all over the internet, and fourth, the over the top praise reviews, c'mon nobody talks like that.

Save your money people, save your money...

Date of experience: November 16, 2015
molly m. Shein Rep
over a year old

Dear customer,
Nice day.

Thank you for choosing SheIn and sharing your important feedback with us so that we can improve it in the future.
Sorry for leaving you such negative impression. About the name of our brand, actually we just want to use another appealing and simple name to let our customers remeber our brand. Hope you can kindly understand. About the complaints and praise reviews, these are real and authentic. SheIn is a fast-growing company, we have improved a lot recently. We also always put your satisfaction in the first place and never deceive you. Hope you can trust us.
What is wrong with your order? May be you can give us the detailed information via email later so that we can check for you. We noticed that your package has been shipped on Nov 11th, have you received your package now? We need to confirm with you.
Waiting for your reply.

If you need further assistance, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best wishes.

India
3 reviews
0 helpful votes
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Cool site
December 21, 2014

Cool site.
Just wow. They have wide range of collections, for all the suitable occasions; a best place to be for all the fashion needs. As I glanced through the website, I don't know which to select and which to reject. It definitely brings the ‘she' inside me, out and stirs desire to order everything and anything. Out of all the websites I have searched for clothing needs, I think, this one has more array of products, all in one place. Easy to buy without any concern and they do free shipping.
I ordered a cute looking pleated skirt. Good clothes and superb print and designs. It is white with pink floral designs in mild orange and brown and it fits with all the color tops.
Also, ordered for a metal ear-ring, which is a cute blue rose one. It is fashionable and it fits best with both the stylish clothes and traditional ones. I fell in love with it at the first sight. A best choice to flaunt your style with flourish.

Date of experience: December 18, 2014
Pakistan
1 review
1 helpful vote
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Great experience
July 9, 2015

I recently ordered Grey And White Deep Plunge Neck Striped Bodysuit for my babes. It was very easy to order at sheinside. The shipment was on time and came directly to my house. I didn't had to go here and there to pickup or receive the package. Overall satisfied experience.

Date of experience: July 6, 2015
Maryland
1 review
8 helpful votes
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My daughter just received the bikini she ordered from SHEIN, It is obviously used, dirty and the metal rings are rusted and bent. Really. The bikini bottom has a 'skid mark' in it. That's NASTY! Gag! Her refund is currently processing. Lets see how long it actually takes. Maybe put this on tik tok and see how many other people have been scammed.

Date of experience: July 9, 2021
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

New Zealand
1 review
0 helpful votes
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Rubbish quality
November 3, 2022

Their products look great on their website and on the models. Though when you receive them, the quality is so rubbish and $#*!ty that it is not even wearable and can be used as rags for cleaning. Biggest con site going. This is the first and last time I ordered.

Date of experience: November 3, 2022
molly m. Shein Rep
over a year old

Hello, Thanks for your comment.For any issues, You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Massachusetts
1 review
0 helpful votes
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Don't Do It
July 3, 2021

I bought two really cute dresses that I wanted to choose from for a upcoming wedding.
The clothes that were shipped to me were not the same as the one that I ordered?
They are using pictures of clothes but sending something completely different.

Date of experience: June 3, 2021
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Canada
1 review
0 helpful votes
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Oh my god, just how cute are the clothes? I was so excited to purchase clothes from this website after a good friend of mine told me that she had purchased some cute clothes from the website: Sheinside. I ordered the white long sleeve floral print dress and the Apricot Long Sleeve Slim Asymmetrical Dress pictures and I absolutelyy love them! They fit me perfectly and the price is such a steal! The entire website has such unique styles and for such a good price. The shipping also came quicker than I expected which was surprisingly convenient. I'm always skeptical about shopping online but none of those feelings with this company. I am definitely purchasing from here from now! :)

Date of experience: October 9, 2014
Michigan
1 review
0 helpful votes
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I sent back 2 different orders. When I go on the website it's marked as if they didn't Receive my returns. The customer service sucks. There's no phone number to call. Don't buy anything From this company. The Stuff they sell is poor poor Is quality.
My next step is to go to my credit card company And Dispute.the charges..

Date of experience: May 30, 2023
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Pakistan
1 review
0 helpful votes
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Recently I completed my 3rd purchase from sheinside.com. Sheinside provides high quality materials for their clothing. Their clothes are cheap, they have free shipping. If you want to have the latest in fashion and get it with the best materials, then Sheinside is for you.SHEINSIDE.COM have awesome customer service and there is always someone available to chat and answer your questions. The products came well packed and on time! Keep up the good work you all! So, I just want to say If you are looking for special occasion dresses, this is the place, you won't be disappointed! :) "

Date of experience: May 7, 2015
Ohio
1 review
2 helpful votes
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It took me a long time to receive my item but I was happy with the quality and price. I'd be weary of this company since they didn't email me when they said they were going to and there is no phone number to contact. If you're willing to wait a long time for your item then go for it.

Date of experience: May 4, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for the late reply and we sincerely apologize for the waiting time.
We have checked for you and found that your order has been shipped on 21 April already. 9374869903500380464448 is your tracking number and you can track it via https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9374869903500380464448. The tracking information shows that it is on its way to you and there is nothing wrong about it.
We sincerely apologize for not replying you in time because of time difference and our three-day holiday before. But we didn’t do that on purpose. All of you are important for us. These problems and worries you met will never be neglected.
Hope you can kindly accept our apology and forgive us.

If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Best regards.

Colorado
1 review
0 helpful votes
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I purchased over 100 dlls with them and they happily took my money. I never received delivery! When tried to get a hold of them they have no humans and no working phone! Meaning it was no longer their problem. Called fedex and fed ex says "I signed package" everyone is just a complete s** show!

Date of experience: August 3, 2020
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

New York
1 review
0 helpful votes
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So I tried Shein for the first time June 2021. Honestly I got what I paid for, don't expect the best, but my items weren't the worst either. I ordered 3 t-shirt dresses for the summer to throw on and be comfortable. Two out of the three were decent, the coffee brown drop shoulder tie dye tee dress should not be sold, the arms are extremely long and the fit feels irregular. I would order again, especially for vacation/cruises when I need two outfits a day to throw on and be comfortable. Not sure how durable they are after washing LOL.

Date of experience: July 10, 2021
molly m. Shein Rep
over a year old

Our goal is to provide customers with cost-effective products, and we are doing everything possible to achieve that goal. We will gradually improve the quality control, hope to bring you a better experience.

Qatar
1 review
1 helpful vote
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I have received the items that were very poor in quality and size unfit, much larger than the size ordered. Worst of all, I have asked the customer service for return, they said there is no door to door pick up you have to send by urself via post which would cost around the same price of items. Above all their compensation was few points added. Very bad customer service that do not answer directly and they don't even know how to deal with customers. Very bad quality of clothes that can't wear outside the house, this is how bad they were. Will never ever shop from SHEIN again.

Date of experience: June 7, 2020
GB
1 review
2 helpful votes
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Fraudsters
June 27, 2023

I have tried numerous times to contact your company through twitter, instagram, facebook, 3 different emails and the chat bot but I haven't been able to get through to anyone and I am beyond angry at this point.

I sent my return on May 10th and have heard nothing regarding my refund. Evri say it is you who is responsible for my refund still and I want this money back, they have confirmed in an email to me that your driver picked it up on May 15th.

All you reply with on social media is generic 'we will look into this'.

Date of experience: June 27, 2023
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.