business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Reviews Summary

Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.

This company responds to reviews on average within 8 days
Georgia
1 review
1 helpful vote
Follow Sonnie M.
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I am thoroughly enjoying my experience with shein.com! I receive excellent quality merchandise at awesome prices, and a lot of the items are unique, one-of-a-kind pieces that would be nearly impossible to find anywhere else! Would definitely check here first if you see similar items elsewhere at a much higher pricepoint... just sayin'.;-)

Date of experience: December 2, 2015
Australia
1 review
0 helpful votes
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Ok, first if all I say how much fun it is to look through this site as they have so many items I'd love to buy. This has to be one of the best sites for everyday clothes. Great prices and fashionable items. Perfect combination! I bought the Grey Striped Tassel Cardigan Sweater - and absolutely love it! The sizing is not overly generous - but with this item you can wear in a few different ways, so that's not a problem.

I've worn over jeans and leggings - both a really different look. Each time people have complimented my outfit! What a bonus! Especially considering I hadn't paid so much to by the sweater (less than $30).

Hey, a special deal to note is when you invite friends to shop - you're able to get 50% off.

Looking forward to shopping here again... as my list of thing I like grows each time I visit the site. My order was shipped on time and all correct, no issues there. I'm already looking towards my next order...

Date of experience: December 8, 2014
Arizona
1 review
0 helpful votes
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I brought mine in a size bigger than I usually would because I knew that this skirt would be kind of on the shorter side. So instead of my regular size medium, I brought a large; it's a decent length (I wear a pair of shorts underneath all my skirts anyway), but the downside is that the waist is a little big, but that isn't a major problem if a shirt is tucked into it. Great quality too, as it isn't flimsy or see through, which is something that can happen with white bottoms. All in all, I'm very pleased!

Date of experience: July 28, 2014
Netherlands
1 review
0 helpful votes
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I ordered the "Black Short Sleeve Leopard Print T-Shirt Dress" from shein.com. Ordering went very easy and shortly after ordering I received the receipt in my email. Within time I received my order. What I like most about sheinside.com is the price / quality ratio. You get pretty good quality for a low price. And by quality I don't mean only their clothing. But their customer service too. I emailed them, because I had a question about sizes etc.
After a while I received a very nice response.
So yes this is a website I order more from, I even told all my friends about this website and earned 10% on what they bought. That's pretty awesome!

Date of experience: June 12, 2015
Canada
1 review
0 helpful votes
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Terrible
July 30, 2020

After I bought 18 pieces, suddenly all of them went on sale which means I could have saved 100$. Sooo sad and it's very upsetting... بعد ما اشتريت ١٨ قطعة فجأة كلون صارو على تخفيضات يعني كنت وفرت ١٠٠ دولار

Date of experience: July 30, 2020
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

South Africa
1 review
2 helpful votes
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Surprisingly Impressed
January 19, 2023

I took a chance to order online again after potentially being scammed by another online clothing store called Geodolly. I ordered swimsuit, underwear, jewelry, wallet and fitness belt from Shein on 7 January 2023 and received it all today, 11 days later! I may have misjudged myself with the swimsuit and bra size but otherwise I'm surprisingly Impressed with Shein's prompt and traceable services. It has restored my faith in convenient online shopping again.Thank you!

Date of experience: January 18, 2023
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Colorado
1 review
2 helpful votes
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Still waiting for my order
September 23, 2017

I ordered two shirts September 12th and was charged the money but have not received any confirmation emails and it does not show up under "my orders." It's been over 7 days. No way to contact them in their website don't even know what to do.

Shein attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 21, 2017
molly m. Shein Rep
over a year old

Hi Meghan,

Thank you for ordering from our website.
Please kindly send us your correct order number or the email address you used to register on our website, so that we could help you to solve the problem.

Waiting for your reply!

Sincerely,
SHEIN Customer Service

DO
1 review
0 helpful votes
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Scam!
May 8, 2017

It's been a month since I paid for order BPZ******* and they have not even ship it yet. Also they lie to customers promising shipping in 7 days which is never true. Do not buy from this store. Stay far away.

Date of experience: May 6, 2017
molly m. Shein Rep
over a year old

Dear Roza,

Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order.
But because we are upgrading our warehouse, there is some delay of your package.
We have marked your package as priority dispatch, and urged the warehouse to ship it as soon as possible.

Apologize again for all the troubles, if you have any concern, do not hesitate to contact us.

Slovakia
2 reviews
10 helpful votes
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Had a great experience ordering from this site. Clothes were good quality and arrived pretty quickly. Over all I am very satisfied with the shopping experience and clothing it self, will be orderring again.

Date of experience: May 26, 2018
Texas
1 review
3 helpful votes
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Waiting for Delivery
November 12, 2016

I have been waiting for my delivery to be shipped. Tracking the package is nice but it was supposed to be sent out on 11/6 and now four days later it has still not been moving. I was expecting 6-10 day delivery and I am not confident that I will receive my clothes by then. I spent $75 and was very excited for all of my cute clothes but now I am thinking it was too good to be true.

Date of experience: November 10, 2016
JUDY G. Shein Rep
over a year old

Dear Morgan,

Thank you for ordering from our website, and we are so sorry for keeping you waiting.

Normally, it takes us 3-7 business days to process the order, please kindly understand.

We checked your order, your package has already been shipped out on November 6,2016, and the package has reached USA USA today, please check it later. And fedex won't update the tracing information until the package reached the sorting center of USA. Please kindly wait a few days.

If you have any other concern, do not hesitate to contact us.

Massachusetts
2 reviews
20 helpful votes
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Dont waste your money. Seriously, I've had more aggravation shopping with this place. Go for walk and enjoy life.
Zero stars if possible. Cheap ugly fabric, not as described. Packages marked as delivered, when NOT delivered. Finally arrived way later and an item was missing. Back to the dispute center. Argh!
I don't know how they are in business at all other than people not believing these reviews.
Go enjoy your life somewhere else!

Date of experience: August 15, 2020
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

California
1 review
11 helpful votes
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Do NOT buy
June 21, 2017

I ordered over two weeks ago and have not received a confirmation email, shipping email, or tracking number let alone my package! I've emailed customer service several times now trying to get answers but they have just been weaseling their way around things. Absolutely do not order from this sketchy site.

Shein attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 19, 2017
molly m. Shein Rep
over a year old

Hi Meagan,

Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, four ready items has already been shipped out on June 13.
The tracking number is 9274890980536602XXXX, you could check through the link http://www.fedex.com/us/.

The scheduled delivery date is June 23, you will receive it soon.
We will urge our warehouse the ship the rest two items out as soon as possible.
If you are not willing to wait, you could also contact us to cancel them.

Waiting for your reply!

New York
1 review
3 helpful votes
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I have been waiting now for three weeks for three long sleeve sweaters. If I knew it was going to take this long I would have never ordered and just went to the nearest mall. I am so annoying and at this point don't even want them anymore. I had ordered and even put a rush on delivery and still nothing, these were for an event that has now come and gone. Thanks shein. So not only did I waste 60 dollars for clothes I wont see until summer, I also had to go spend more money to make up for your terrible time.

I haven't even seen the clothes yet and I know I will never order from this company again.
And I am sure when they see these comments they'll stop my order anyway!

Never again!

Date of experience: October 12, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

We are so sorry for making you so disappointed and angry at us.
Generally speaking, preparation for delivery usually takes 3-7 business days, and it is not included in the "delivery time" as our web mentioned. We noticed that your package has been shipped to you on Oct 4th. The logistics information shows that your package has been arrived at your country, you will receive your package very soon. In order to protect your personal information, we will give you the detailed tracking information via email later. Hope you can trust us.
Sorry for leaving you such negative impression and letting you down. SheIn pays attention to our customers and never neglects your problems. It is not only our responsibility but also our honor to provide you with the better online shopping experience, we will speed up our transportation and improve the quality of service in the future. Hope you can give us one chance again. Your support is our best aim.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.

New York
1 review
4 helpful votes
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Most of the time, I love the items from the site. I usually by about 5-10 items at a time. Their prices cannot be beat. I can usually depend on at least one item in the order looking nothing like what was advertised, but the prices are good enough that I don't view it as a loss. On the flip side, there's usually also at least one item that is way better quality than what I expected for the price.

Date of experience: May 4, 2016
Michigan
1 review
2 helpful votes
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Placed 2 orders with this company. The clothes look really cute onlin, but the actual quality it not up to par. I ordered a couple of long sweaters, the barely came to my waist and were paper thin. The picture showed them both to be close the knee and I am only 5"2. I contacted the company via live chat and got Christian 2x who offered less than desirable service. It also said free shipping and I was charged supposedly they are crediting upon my return which they have. No credit to my pay pal as of yet. Waiting 6 days now since they have had it. I just hate that they have really cute stuff great pricing but crappy clothing. Sizes run small order next size up for better fit.

Date of experience: November 3, 2014
JUDY G. Shein Rep
over a year old

Hello,
We sincerely apologize for any inconvenience we have brought you。
We have refunded $64.84 to your paypal account. REFUND TRANSACTION ID: 1GS41601GB8956430
Generally speaking, you will receive the money in 2 to 5 working days.
If you have any other problem, please feel free to contact us with this email: dispute@sheinside.com

Romania
1 review
2 helpful votes
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Hello, i'm writing here after my girlfriend bought an item from this shop.
At first i was skeptical about web shopping since. You know how much a pain and regret is after you get your products.
Well this time was different. She ordered it, the order cam in maximum 4 days in a nice package.
The item she bought is: Grey Hooded Long Sleeve Tiger Print Sweatshirt (actually she kept bugging to add the name of the item). The fabric is as they say: cotton and the quality - price ratio is very fair.
So, yes. She is happy. The hoodie fits her personality and it's a fit since i like tigers too.

Overall i rate it 5/5 for quality, shipping time and honesty about their product.

P. S: it would be even nicer if the shop had more animal or white tigers imprints too.

Date of experience: November 4, 2014
Michigan
1 review
2 helpful votes
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Most of the items my daughter ordered were too large. One item sent she didn't even order. Return policy says swimsuits are not returnable so I'm stuck with them. Took forever to find a customer service phone number that went directly to voicemail. Tried using the chat function and it's just a bot so all I got was run around the computer loop. BUYER BEWARE! Don't order from them.

Date of experience: July 5, 2020
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Florida
1 review
0 helpful votes
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Received DIRTY CLOTHES
August 19, 2022

Received a jumpsuit that was completely covered in dog/cat fur. Contacted Shein who offered to credit me 100 points towards my next purchase which is equal to $1.00! Apparently, if you don't immediately take a picture of your item, they won't do anything else. Never saw this is their policy. I spend $100-$500 every few months and will not order from them again in the near future. Scabies is a real thing and obviously Shein does not properly inspect or sanitize their returned items and immediately just resells them.

Date of experience: August 19, 2022
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience and we will improve our service. For any issue, we still suggest that you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Please enter 【Contact Agent】and submit a ticket to us.

North Carolina
1 review
1 helpful vote
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No refund
May 23, 2022

I purchased items of $400 using afterpay but when I received the items half of the items like mens shirts, purses and shoes were not made with good materials so I returned them with 2 return labels. The small package was refunded through afterpay but the large package has not been refunded. I have written to both Shein and afterpay but all proved futile. Moreover, afterpay is about to bill my account. Please, be warned of Shein they're not truthful and it's difficult to get anyone to resolve your issues if you get one. Most of their items are inferior. Made with cheap materials.

Date of experience: May 23, 2022
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Illinois
1 review
1 helpful vote
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Unhappy customer servicej
December 21, 2023

I ordered for the first time
Great catalog
One of which was a goggle sweatshirt. It ran very small
zThey won't exchange or return
Every on line Co
Allows returns on dog jackets. My dog weighs 15 pads and the medium is too small

Date of experience: December 21, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.