business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Reviews Summary

Shein has a rating of 1.8 stars from 4,922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.

service
1,606
value
1,500
shipping
1,591
returns
1,192
quality
1,426
This company responds to reviews on average within 9 days
Spain
1 review
0 helpful votes
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Great
November 24, 2017

Fantastic! Good purchase! The size guide is correct! Fast shipping. Good quality for your price. I will buy again!

Date of experience: November 23, 2017
Israel
1 review
0 helpful votes
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Chiep clothes
October 27, 2023

Bad company!
Support the wrong size!
Don't buy there! Chip cloth! Low materials!
I'll never buy this site again!

Date of experience: October 27, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

New York
1 review
0 helpful votes
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Awesome!
September 11, 2019

Their clothes are good quality and at an affordable price and they always deliver on time. I love shein!

Date of experience: September 6, 2019
Croatia
1 review
1 helpful vote
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Shein is a great online shop! I just love shopping on the site and their customer service is amazing!

Date of experience: May 4, 2016
California
1 review
0 helpful votes
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5 star
December 11, 2017

Love Shein! Really great products for good prices Staff is incredibly nice and always good about helping with orders

Date of experience: December 10, 2017
California
1 review
1 helpful vote
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Zero star
February 2, 2023

This company selling very cheap and poor quality clothes do not buy any clothes from shein worse experience ever

Date of experience: February 2, 2023
molly m. Shein Rep
over a year old

Hello,Thanks for your comment. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Georgia
1 review
5 helpful votes
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I love their flash sales. These sales allow you to get premium products for a fraction of the price.

Date of experience: March 10, 2020
California
1 review
5 helpful votes
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No this site is not legit, and ill tell you why. They claim they never remove comments because they want honest reviews, but any honest review that shows their lack of quality control is "not approved." whoever made the bikini i ordered was drunk. The straps are from a size XXXL, and the bikini bottom and bra cup is child size. I wear size 23 (00) jeans and it was extremely difficult for me to get the bottoms on because they were 4 sizes too small. All of the straps are extremely long and saggy, the bra top hangs 4 inches lower than my breasts. Honestly, what the $#*!. From the pictures you can see I would be arrested for indecent exposure if i tried to wear this, it's that bad. Then I contact customer service with pictures of the issue. I get a message back days later saying "too bad, no refunds." whoever sent me the message never even read my message, how do i know, because they asked me to submit pictures of the issue when there clearly were 3 in the original message. There is no customer service number, and now they refuse to do anything.

***EDIT*** Sheinside finally did refund my money, but only after they were backed up against a wall. When I would not cut my losses and accept the fact that i was stuck with an unusable garment, their solution was to offer me a 32% discount code. Which is useless to me because i will never buy from this site again, but even if i were to ever purchase anything from this site again, 30% discount codes are everywhere. So basically their solution was a big $#*! you. After days of back and forth with customer service, I accepted that talking to them was a dead end and filed a complaint and claim with paypal, then wrote a review here. The customer service rep offered me a refund before paypal forced their hand because they wanted me to change my review. So yes sheinside will refund your money, but not because they're responsible vendors, they will refund you because they're forced to

Date of experience: July 8, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for late reply and we sincerely apologize for all inconvenience.
We are so sorry that the Bikini cannot fit you well and we sincerely apologize for that.
We will report this problem to our factory to find out the problem and make improvements in future.
Hope you can kindly understand and trust us.
We are so sorry that you are unsatisfied with our customer service because of these inappropriate suggestions and we sincerely apologize for that. Hope you can kindly accept our apology and forgive us.
And about the 12$ extra fee, we have checked for you and only found that you only paid $43.56 for this order. Could you kindly contact the paypal to check what the problem is exactly for us please? And you also can send us the screenshot of the payment so that we can check it for you.
Please remember that all of you are our precious customers. We treasure you and will never ever try to steal money from you. You can trust us.

If you need any help, you can contact us via dispute@shein.com without hesitation.
Thank you for your support.
Best regards.

Australia
1 review
0 helpful votes
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SHEIN IS DEAD TO ME!
August 22, 2023

I had 38 items in my WISHLIST not my CART and SHEIN GO AHEAD AND ACUSE ME OF BUYING THEM AND NOT PAYING. Sure they have really nice items but i will not be tolerate this. They have sent me repeated messages acusing me of buying and not paying. I even sent them a screen shot to prove it and circled my EMPTY cart. I will no longer shop on SHEIN or at SHEIN. This is bulling and I do not appreciate it. (I would give SHEIN 0 stars but that is not an option)!

Date of experience: August 22, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Virginia
1 review
0 helpful votes
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I have been trying to get in contact with anyone for a month. Nobody will answer the phone or respond to you!
I just want my Money back or another size. I Wouldn't RECOMMEND THIS THRY COMPANY TO ANYONE! THEY STILL YOUR MONEY and refuse to respond to you. You will be BETTER OFF ordering from someone else! DON'T ODER FROM SHEIN! YOU HAVE BEEN WORNED!
I guess this is how you treat people who spend their money on this place. YALL STEAL PEOPLE'S MONEY! I'M GOING TO KEEP TELLING EVERYONE HOW YOU ARE HAVE TREATED ME! THEIVES! THEY SHOULD BE SHUT DOWN! STEALING MONEY FROM ME AND OTHERS!

Date of experience: June 9, 2020
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Brazil
1 review
4 helpful votes
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I made two orders from sheinside, and after i was already charged, and the money was already discounted, they sent me an email saying that the money WASN'T recieved. The online help service is terrible, nobody helped me and they keep saying me to wait a few days, but the transation to sheinside account was CONFIRMED in my bank account.
Terrible service, I am really angry about Sheinside, and hope they make something about this, otherwise i can say this is a robbery!

Date of experience: September 18, 2014
JUDY G. Shein Rep
over a year old

Hello,
Sorry for any inconvenience we have brought you.
In fact, we really haven't received your money. The bank said that you have a risk of pay for the money, so you haven't paid for successfully.
The bank will refund the money to you several days later.
Please don't worry.
If you have any other problem, please feel free to contact us with this email: dispute@sheinside.com
Hope you enjoy your day

Texas
1 review
0 helpful votes
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I couldn't not figure out how to print the return receipt so i threw $30 of items away. Will never shop there again - ever.

Date of experience: March 8, 2024
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Idaho
1 review
1 helpful vote
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I am very dissapointed and sad because today July 12,2016 I ordered a $140 purshase and It didnt apply my coupon, also I need it to get here before July 21 and I keep trying to contact people and they don't answer!

Date of experience: July 13, 2016
molly m. Shein Rep
over a year old

Hi dear,

Thank you for ordering from our website and truly sorry for keeping you waiting.

Our customer service have replied your ticket. You can check it later.

We are sorry for confusing you. The coupon is based on the original price of each item. If the item is on sale and has a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more. You have got the biggest discount.

Your items have been prepared well. We will ship them out as soon as possible. You can contact us if any problem.

Apologies for all the trouble and hope you will receive the order soon!

GB
1 review
5 helpful votes
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Clothes dont fit
September 3, 2016

I order 8 tops. Only 2 fit. I was not happy with the quality of the sewing. Please let me know how to return these items.

Date of experience: August 31, 2016
molly m. Shein Rep
over a year old

Hi, Fiona
Thank you for ordering from our website, and we’re terribly sorry for letting you down.
Please kindly noted that the size of our items correspond to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please kindly help to send us a few pictures about the measurements of the items you received, and we would surely help you with the return and make this right for you.

Apologies again for all the troubles, and please do not hesitate to contact us if you have any other question.

Mexico
2 reviews
2 helpful votes
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I purchased some products on 04/04/2017, I'm tracking it and it says postage deducted in ShenZhen. Can you tell me when will I get my package?

Shein attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 17, 2017
molly m. Shein Rep
over a year old

Dear Rachel,

Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the tracking number is 9261290980536600XXXXX, you could check through the link http://zpd.360zebra.com/track/parcelview#/.For more details, please check your email.

Now the package is transit to the Fedex, after it arrives, the Fedex will provide the scheduled delivery date, please kindly wait a few days.

If you have any other concern, do not hesitate to contact us.

New York
2 reviews
12 helpful votes
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Buyers Beware!
April 23, 2017

Their return policy is not true.

You will NOT get a full refund they have an excuse for everything.

I will never order from here again!

Date of experience: April 21, 2017
molly m. Shein Rep
over a year old

Dear Blanca,

Thank you for ordering from our website, and we are so sorry for all the troubles.
The $1.99 insurance could only provide one free return label for one order, please return the items in one package next time.
And yes, you have not used any points or coupons for the second order.
We noticed you have successfully withdrawn deposit to your credit card, but the bank may need 10-20 business days to process the refund, please kindly wait a few days.

If you have any other concern, do not hesitate to contact us.

Pennsylvania
2 reviews
1 helpful vote
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Shein service
July 22, 2023

Well Shein did send my order yesterday. It was in a torn up wet box. I will never trust Shein again. I am done with them.

Date of experience: July 22, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

California
1 review
0 helpful votes
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Super Cute!
August 20, 2019

Love it super cute it's PINK! Can take pics and have a lil photo shoot. Must come in! Come early to see all the cute stuff!

Date of experience: August 16, 2019
Canada
1 review
0 helpful votes
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Good job you guys
October 29, 2019

SHEIN has never disappointed me when it came to get my orders on time. I get it with a weeks and the goods are reasonably priced

Date of experience: October 24, 2019
Colorado
1 review
0 helpful votes
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Amazing
July 17, 2019

Love she in I'm so happy they did a pop up store in Miami, hope to see the store back soon! You guys have amazing clothes

Date of experience: July 13, 2019