business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Reviews Summary

Shein has a rating of 1.8 stars from 4,924 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1963rd among Women's Clothing sites.

service
1,608
value
1,502
shipping
1,593
returns
1,194
quality
1,427
This company responds to reviews on average within 9 days
Florida
1 review
0 helpful votes
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Shein Review
January 4, 2021

It was such a difficult process to order TWO items, we had a gift card but it wasn't working. We ended up wasting money on a gift card that didn't give us our money for it. Do not recommend.

Date of experience: January 4, 2021
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

South Africa
1 review
0 helpful votes
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I ordered 7 items. The last update was that it had been shipped on 23 February. FEBRUARY. We are in June. No one responds to me and I still have not received my package.

WORST ONLINE SHOP EVER!

Date of experience: June 5, 2020
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Washington
1 review
2 helpful votes
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I love their merchandise because it is so affordable and most of the time their fabrics are good quality but they do take FOREVER to ship the orders. Shipping is free so you pay for what you get

Date of experience: May 10, 2017
New York
1 review
5 helpful votes
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No returns
July 1, 2016

I ordered a pair of shorts in a large to be safe & they are still so tiny. I have never worn a large in my life & they will not allow me to return even after a million emails. Wtf

Date of experience: June 29, 2016
JUDY G. Shein Rep
over a year old

Hi dear,

Thank you for ordering from our website. We’re truly sorry for letting you down.
We cannot find any effective information through the order number you provided on the website. Please give us your correct order number that we can help you as soon as possible.
We apologize for all the disappointment and inconvenience you’ve been through.

The size of our items corresponds to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please send us (our e-mail address is our e-mail address is dispute@shein.com) a few pictures of the measurements of the items you received, we would surely make this right for you.

Here is the linking of the return and exchange policy. http://www.shein.com/Return-Policy-a-281.html Please read it clearly. You can contact us if any problem.

Apologies again for all the trouble.

California
1 review
6 helpful votes
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EXPECT A MINIMUM OF 5-6 WEEKS SHIPPING TIME! DO NOTTTT LISTEN TO THEIR SHIPPING TIMES ON THE WEBSITE.

I ordered 2 dresses for a wedding 4 weeks ahead of time with their website telling me it takes 7-14 days to get the order processed and shipped and then 2 days to get the package at my doorstep. NOPE! Over a month later and the wedding passed a week ago and the package finally got here.

They respond to your emails begging for a tracking number with "be patient, the carrier takes time to post the tracking number". NO, they just didnt ship it for over 13 days.

AWFUL COMPANY, DO NOT PURCHASE UNLESS YOU HAVE TIME TO WAIT!

FIGURE IT OUT SHEINSIDE, ITS 2014!

Date of experience: October 20, 2014
molly m. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

District of Columbia
1 review
0 helpful votes
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This is, hands down, the best of Anthro's early fall release dresses. I picked one up today and I'm thrilled to review it, I think it's really a great little number!
The Good - Though it seems voluminous in the photos, it really has to be seen and tried on to be appreciated. The fabric is a heavy stretch jacquard which has a fantastic way of holding you in and also skimming over curves at the same time. It's NOT nearly as poufy in person/on you and the skirt is so well proportioned that it will hit most figures at a flattering place. The top fits great and has just enough curve to the higher neckline to be flattering even for the bustier among us who usually need a deeper scoop neckline to be visually slimming. This just... works!
Also good is the length. If you're on the shorter side, it still won't hit you right at the knee, just above it and for taller gals, it's a great lower thigh length. I've tried this on with boots and heels, tights and bare legs and each way it looks RIGHT.
I also love the red color, kind of a cinnibar red, easy for most people to wear and great for fall.

Date of experience: December 2, 2014
South Africa
1 review
0 helpful votes
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Delivery and updating
December 8, 2023

Worst service ever i orderd on the 18 nov ask today wats going on as per shein my package is in south Africa.as per Buffalo its still at china.

Worst service i have ever got

And im stil waiting.

Date of experience: December 8, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Florida
1 review
0 helpful votes
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Buyer beware,if they make a mistake,you lose
April 2, 2023

SheIn obviously thinks we are stupid
Zero accountability
For sending me the wron suits

The supposed customer service rep here replies are condescending and insulting
Obviously we already contacted SheIn on the app

Theives and liars

Date of experience: April 2, 2023
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!
Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Missouri
1 review
6 helpful votes
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Ordered over a month ago, didnt even get a shipping conformation until more than 3 weeks later when I asked for a refund. Now the tracking number they gave me my package hasnt moved in over a week. THEY CAN JUST KEEP IT! I am so tired waiting for their products it is ridiculous especially when they promised a 24hr shipping window and didnt recieve it after 2 weeks. THIS SITE IS A SCAM DO NOT PURCHASE THEIR PRODUCTS

Date of experience: October 15, 2014
molly m. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Texas
1 review
4 helpful votes
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Where is my package
September 4, 2015

THIS IS THE FIRST TIME ORDERING WOTH SHEINSIDE AND MY LAST... I BOUGHT TWO PIECES ON 8/23 AND HAVE YET TO GET TRACKING INFO OR MY PACKAGE! I HAVE EVEN EMAILED *******@SHEINSIDE.COM AND HAVE YET TO HEAR ANYTHING! I WOSH INSAW THESE REVIEWS BEFORE SHOPPING ONLINE... I AM SO DISAPPOINTED DO NOT ORDER HERE YOU MAY NEVER GET YOUR MERCHANDISE

Date of experience: September 1, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for the late reply and keeping you waiting.
Due to time difference, we could not reply to you in time. Hope you can kindly forgive us and accept our sincere apology. We are really sorry for letting you down. Actually you are our precious customer, we never neglect your problems on purpose. Hope you can trust us. We have checked for you, and found that your package has been shipped on August 25th. Because the logistics company needs time to update the information before, you could not get the detailed tracking information at this time. Now your package has been arrived at your country, the logistics may be updated within several business days. Hope you can kindly understand. In order to protect your private privacy, we will send the email to you about the detailed tracking information. We also will improve the quality of our service in the future, hope you can give us one chance again.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.

India
1 review
13 helpful votes
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I had returned my COD order a month ago and i received an email saying my account had been refunded on 28th feb 2018 but my wallet is empty. I cant even submit a ticket because my order page is empty and The customer service is TERRIBLE.

Date of experience: February 16, 2018
molly m. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Virginia
1 review
0 helpful votes
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Bug in the payment processing section of both the Mobile APP and Website that does not recognize a true "000" Value for the CVV Code field for Payment information. The help text field contains a 000 value as an example and it flags the value as invalid when those same numbers are entered. Thus anyone with a true and correct "000" CVV code on their Credit Card cannot purchase anything on their site

Date of experience: April 25, 2023
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Hungary
1 review
0 helpful votes
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It is perfect
August 25, 2017

Shipping was really fast, quality and materials are really perfect. I am absolutely satisfied. The costumer support is prompt. Everything was perfect. Many many thanks for Shein!

Date of experience: August 24, 2017
California
2 reviews
1 helpful vote
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The customer service reps are very helpful and friendly just ordered my package and i need it by the 31st so hopefully i get it but so far excellent! :)

Date of experience: July 16, 2017
South Africa
1 review
0 helpful votes
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I work in a mall so most of the time I am at work, so I use my work address for all my courier orders, I ordered cellphone cases from SHEIN,
Month end May 2022 I received a call from a buffalo delivery guy asked me where exactly I am in menlyn, I told him at the mall and he then told me he doesn't do malls because gets charged and that he will use a different courier company. When I tried tracking my order it says I asked for a reschedule which I didn't. Then later I got a message for rescheduling but then I am required to pay an additional R150 delivery fee on top of what I initially paid. How does that work?

Date of experience: June 25, 2022
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Pennsylvania
2 reviews
0 helpful votes
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DO NOT GIVE THE YOUR MONEY!
August 24, 2023

Made in China Crap! CRAP, CRAP AND MORE CRAP.
Ordered earrings. LITERALLY half the size pictured and CHEAP AS ANYTHING!
I ordered clipons. Pierced were send with both ousts broken! DO NOT BUY ANYTHING FROM THIS FAKE CRAP " Company"

Date of experience: August 24, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Nigeria
2 reviews
3 helpful votes
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Excellent
February 15, 2016

I placed my order during my short break in New York, before I knew it within 5 working days my order was delivered in an excellent condition with a good packages and great services

Date of experience: February 12, 2016
Florida
1 review
0 helpful votes
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I AM HIGHLY UPSET THAT THE ITEM I PURCHASED ON THIS WEBSITE HAS NOT BEEN DELIVERED THE DATE THAT IT WAS SUPPOSE BE HERE IS JUNE THE 11th 2021 PLEASE GIVE ME MY ITEM THAT I PURCHASED BEFORE I SUE THIS COMPANY

Date of experience: June 16, 2021
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Canada
1 review
6 helpful votes
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Order didnt come in yet
October 12, 2016

So I ordered a bunch of stuff on the 9th of September and its been a month now and nothing came in yet. I spent over 50$ on stuff... When will my package come in?

Date of experience: October 10, 2016
JUDY G. Shein Rep
over a year old

Hi Nicole,

Thank you for ordering on our website, and we ae so sorry for keeping you waiting.

Normally, it takes us 3-7 business days to process the order.
We checked your order, and it shows we have sent out the package on September 19, 2016.And it has been transit to the destination on October 8.
Could you please check with the post office to see if they got your package? And we have sent the tracing number and tracing information to your email address, please check your email.

Sorry for all the inconvenience.

New York
1 review
1 helpful vote
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I ordered clothes from this website in October, it took awhile to get the clothes but I was very happy with what I got. Upon having a good experience I then decided to place a pretty hefty order in November hoping I would have these clothes for Christmas. This is when things took a negative turn... I got one of my orders but my other order totaling up to 215.62 did not come. I contacted the DHL service twice to find the error was not from them but from Sheinside. When I contacted sheinside I spoke to a person online for over three hours, and got no where at all. I sent multiple pictures to the person I was talking to and still got no where. I was even told by this person that I did not place the order on November 29, so I decided to send a picture of my order stating that I did place an order on said date. Still I got no where, yet I decided to still try and work things out with the person online. Rather then get any answers my online chat was terminated, and I still have not gotten the email that the online person told me I would get. To summarize my experience I do not have the clothes I ordered, or my money back.

Date of experience: December 22, 2014
JUDY G. Shein Rep
over a year old

Dear customer,

We sincerely apologize for any inconvenience we have brought you and the late order.
We have contacted our suppliers and they have promised that they will meet all our future orders promptly. We will monitor this very carefully as we wish to give our customers the best service possible.

Your tracking number is 1723894955 in your order#PYA2456, you can track on http://www.cn.dhl.com/en/express/tracking.html?AWB=1723894955&brand=DHL.
The tracking history showed that your items were received by Josephine La on December 22. You can check the tracking history.

If you have any other questions, please contact us.
Regards