business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Reviews Summary

Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.

This company responds to reviews on average within 8 days
Pakistan
1 review
0 helpful votes
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I must say that "SHEINSIDE" has been the best ever online purchasing experience for me. The best thing I loved was the over delivery of my product. The time was of 15 days but I was amazed to get my product shipped within 5 days. Moreover, the discounted rates helped a lot in saving my money and allowing me buying more products.
The customer service was simply outstanding, I'm so much happy with the quick response, the way they guided me to place my order and moreover, offered me a special discount upon request.
The stuff I got was "ADORABLE" and beautiful. I never had any problems with the quality of the stuff at SHEINSIDE
I'm so much happy with the service of SHEINSIDE that I've placed 3 more orders one for Girl Friend too :).
Highly recommended Thanks a lot again for the amazing support.

Date of experience: January 9, 2015
Saudi Arabia
2 reviews
21 helpful votes
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Nice please for shopping
January 11, 2015

Nice please for shopping. I ordered them some cloth they gave me high quality dress. The communication was good. I am a regular customer and every time they gave me best service. Great experience!

Date of experience: January 8, 2015
Michigan
1 review
1 helpful vote
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High levels of lead were found in items purchased from shein. Workers are forced to work at shein. Another sexist company forcing labor on female workers. I no longer will buy from this company.

Date of experience: September 27, 2023
Maryland
8 reviews
12 helpful votes
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Worst place to shop
October 10, 2015

I placed three orders before and all of the clothes are VERY VERY BAD. They don't really look like the pictures online at all.
Anyoneleft a bad review for the item they purchased will never show on their website. That means they only show good reviews from customers. This behavior is Definitely UNPLEASANT.

Furthermore, their customer support is HORRIBLE. They have all kinds of excuses to delay your orders and never respond to your problems. If you have any troubles with your orders, it will be the hardest thing to deal with.
Therefore, I will definitely NOT RECOMMEND anyone to shop on Shein based on my experiences. They are SCAM.

Date of experience: October 7, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry to let you down and bring you such negative impression.
Due to our seven-day National Day holiday, we could not reply to you in time. Hope you can trust and forgive us. Please accept our sincere and unreserved apology.
Generally the difference between the real items and shown pictures can not be fully avoided. You can send us some photos which can show some defects and differences so that we can check with them. After confirmation, we will be responsible for any quality problems caused by us.
About the review, actually we respect all the comments of our customers. SheIn is an energetic company, we never neglect your problems. Your satisfaction is our best comfort,
All our colleagues are constantly perfecting ourselves to offer you the best online shopping experience. Hope you can give us one more chance again. We promise that your problems will be solved perfectly.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.

Massachusetts
1 review
0 helpful votes
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Amazing
December 1, 2019

Love this website! So many cute affordable things, I am so happy they are so good to their customers and do give aways on Instagram, so nice of them and great company over all

Date of experience: November 28, 2019
Pennsylvania
2 reviews
10 helpful votes
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I placed a big order with SHEIN and it was a mistake. A dress I actually liked fell apart while I was wearing it at an event. The clips I ordered came all broken and unwearable. The quality is very low and there is no way of refunding you for problems that were the fault of the company. AVOID THEM. I want a refund. Order # GSUNUF25A0001FL

Shein attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 13, 2018
molly m. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

France
1 review
0 helpful votes
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Awesome website!
October 30, 2017

I'm from France, and I Never had a problem with the website.
Always get my order, always just like on the picture
On SheIn, we can find things that we can't find on other website, and that what I like about it, and why I order on it since two years

Date of experience: October 28, 2017
North Carolina
1 review
1 helpful vote
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They have serious delivery problems. Customer service live bots. It's waste of time. Much better save ur money n time. Bad shein.Horrible customer support

Date of experience: August 2, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Arizona
1 review
0 helpful votes
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TERRIBLE! BEWARE!
December 3, 2023

Zer stars...This company is a scam! I never received my package. After going back & forth with them for 3 months they offered me a 70% refund. Awful customer service. Do NOT buy from this company!

Date of experience: December 3, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

California
0 reviews
0 helpful votes
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I bought 9 items for my daughter for Christmas.
My problems:
1) they didn't send me an item. I only got 8.
2) Clothes were ALL were off sized - too big and too small!
3) they don't talk to you - only chat.
4) chat can only help so much.
5) In the end I returned EVERYTHING - and they refused to give me credit for the item I never got.
6) BEWARD: The "coupon" they offered - yes, they want you to "BUY" their coupons - so I "bought" one for the order - BUT it is NOT refundable. That's how they "get" you - even if you return everything. They keep your coupon money!

Bottom line: JUST STAY AWAY FROM THINGS FROM CHINA!

Date of experience: January 21, 2022
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Jamaica
1 review
2 helpful votes
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Shein ships for free and that is great they also have the points system which is even greater. I love shopping their. Ii get alll my dresses form them.

Date of experience: April 4, 2017
AE
1 review
0 helpful votes
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Love it!
August 21, 2017

My purchased with Shein was great! Quality is good and look just like in the picture! Delevery was awesome i definately continue to use this site for shopping,

Date of experience: August 20, 2017
Maryland
1 review
0 helpful votes
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It takes weeks to recieve items even if paying expedite shipping and they want a 99 cent fee for to guarantee shilling safety. Sizing is all wrong. I'm XS and its huge on me.

Date of experience: September 16, 2020
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

GB
1 review
0 helpful votes
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They have great clothes but really bad costumer service I left them 2 email about an enquire they never responded and the live chat doesn't even answer your questions properly

Date of experience: June 7, 2020
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

New Jersey
1 review
0 helpful votes
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Confused
September 22, 2017

I ordered a white ribbed croptop and a Burgundy dress two days ago and there are no updates for it being shipped out or even processed. Will this ship soon? Please answer

Date of experience: September 20, 2017
molly m. Shein Rep
over a year old

Hi M,

Thank you for ordering from our website.
We checked your order, the package has already been shipped out on September 19.
The tracking number is 9274890980XXXXXXXXXX, you could check through the link http://zpd.360zebra.com/track/parcelview#/.
Normally, the standard shipping takes 6-8 business days, the package is in transit, please kindly wait a few days.

Sincerely,
SHEIN Customer Service

GB
1 review
3 helpful votes
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I placed my order on 24th Feb, currently 15 days after I have ordered this is still under "processing", customer service is a joke - copy and paste answers and not answering my question: "it takes 5-7 days for processing". I want a full refund before even receiving the items as by the sound of it they will be awful quality and fit! But I cant do that until I have received them apparently!(no idea when this will be). They have taken the funds already out of my account too. Wish I had read reviews before buying. Stay away people.

Update: day 21 still no parcel received. They are unable to tell me when I will receive my parcel, as I quote "not be able to give an exact delivery date because of some reason like weather and something else." They have also sent me a tracking number which says on the website that it doesn't exist as apparently "The tracking information needs few business days for updating. Maybe you can check it later". Having worked in a company that sends items all over the world, if the parcel has been sent, then the tracking number should be live. Fact. Beyond annoyed at myself for buying from this website.

Date of experience: March 11, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Sorry for the late reply and we sincerely apologize for that.

Generally we need 5-7 business days for processing and it takes longer than usual because some of your items belong to best-selling products.
We need more time for customization and to stock.
Hope you can kindly understand.
Actually your order has been shipped already. But we noticed that you mentioned you want to cancel this order in your comment, we called it back as a result.
Maybe you can tell us your final decision via email.
Sorry that these negative comments left you negative impression and caused such trust crisis. But we have made many improvements during this period.
Hope you can kindly trust us.

If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Best regards.

Washington
1 review
1 helpful vote
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Where's my clothes
August 14, 2016

I orders 3 things from this website and it's been a week and they still haven't shipped. Their delivery process is overall pathetic. If they don't $#*! by tomorrow defiantly canceling.

Date of experience: August 13, 2016
JUDY G. Shein Rep
over a year old

Hi dear,

Thank you for ordering from our website. We are truly sorry for keeping you waiting.

Your order was placed on 7 August and two of the items have been prepared well. But the item “Burgundy Criss Cross Front Casual T-shirt” happened in great demand, so it took longer for our suppliers to get all them ready for shipping. We can ship out the two items first and the last one later. Certainly, it is okay if you want to cancel your order. What do you think?

Apologies again for all the trouble. Waiting for your reply.

Illinois
1 review
0 helpful votes
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I ordered on May 10th, on May 17th it said my package 'United States Arrived at the Local Facility' and has been stuck there since. That's ridiclious. I should have my clothing by now. Other people who ordered in the last two weeks got their orders but people who orders in April and the first week or so of May have not gotten theirs.

I spent $138 on my order, I either want my order or I want my money back but I cannot get a hold of anyone.

Order number: GSHMYU00U0004DJ

Date of experience: May 30, 2020
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Oklahoma
1 review
3 helpful votes
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Ordered 7 items 6 WEEKS AGO, MAY 14, SUPPOSEDLY SHIPPED ON MAY 25. IT IS NOW JUNE 25 AND ORDER STILL SHOWS "IN TRANSIT". ABSOLUTELY NO WAY TO CANCEL OR COMMUNICATE WITH SHEIN. NEVER ORDERING WITH SHEIN AGAIN.
LSO(1)*******984
Tracking NO.ZY0D6Z05Copy
Estimated Delivery Time:About May 23 2023~May 26 2023

Date of experience: June 25, 2023
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Romania
1 review
1 helpful vote
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I needed a dress for my cousin's wedding, because, although my closet was full of clothes, I had nothing to wear( every girl can relate!). The wedding was taking place in an open area, so I needed something simple but elegant, and not too formal. After I spend hours trying to find something nice, I realized I shouldn't waste my time running from one shop to another. I tried online shopping instead. A friend recommended me this website, so here we are…
Since I love flowers, I found this dress more than suitable for the occasion. I was surprised by the high quality of the material, not to mention the price, which is more than affordable. Moreover, I was very satisfied by their service. The packet arrived in less than 30 days, as it says on the website.
I really recommend this web site. You won't waste your time or nerves waiting in the line. I am pretty sure that the product will meet your expectations. It never happened to me, but a friend of mine accidentally bought a larger dress. She sent it back and they had gave her the money back without any problems. How cool is that?

Date of experience: December 3, 2014