This has been my first time buying with this company (Maybe I just needed to rant.)
And, so far I'm not very happy with their customer service so far with the slightest and are degrading themselves in my opinion as time goes on.
Processing time of getting the things together I can fully understand... But their lack of support and knowledge is next to none stupid.
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I received by the tracking notes that my parcel of lovely stuff... was delivered to me on the 4th but since nobody at the household was home was not left there OR delivered to the post office like normal couriers do if you're not at home. (Now not much time has elapsed but this really pushes my buttons) It has been 3 days, and it is yet to show up at my house and got nothing but bull**** responses when I went to support like "Is the post office lying to you?" and "I'm pretty sure it's there, go check" I have. For the last 3 days.
This is just a sick and poor response "Is the post office lying to you?"
It's the post office's job to send out and post mail for you... for no reason would they have a reason to lie to anyone about parcels being shipped in...

Overall experience: Poor.
Let's hope the quality of your merchandise speaks otherwise...

*This order was placed Aug 2016, I tried to leave a new review and it updated my old one instead * I recently placed 4 separate orders from this company, all arrived within 2 weeks (I honestly had expected it to take a little longer so I was pleasantly surprised), I loved all the items only two items didn't fit and it was very easy to return the clothes that didn't fit, they issued a refund within a day or two after they received the clothes back, no hassles whatsoever and customer service was great!

I don't even know where to begin, I placed an order on November 14,2014, but it processed the next day (not my payment, that came out immediately). After a few weeks of urging shipment, I contacted customer service who gave me a very generic response and told me that my item would be shipped within 5 days. 5 days passed, I still had no information on the shipping and contacted customer service again... same generic response in extremely broken English. The item finally shipped, but by this time I had actually moved and now the item is apparently lost in the forwarding process. I've been told numerous times that I can have my money refunded, but when I actually asked for this to be done, I was basically told to contact my local post office about this. I had fortunately already done this and knew that the package was lost and that it was the sender's responsibility to refund me the money. The only way I get a response is by posting on their facebook page and via facebook message. Very unprofessional, very unorganized, a website that I will never use again and will urge all of my friends to avoid at all costs.

Disposable trousers... Bought a load of beautiful clothes. Put on a pair of cargo trousers and went for a 3 hour walk. Put my phone (a galaxy s10, so not particularly large and not sharp) in my pocket with plenty of room to spare. I watched as a hole developed, the length of the pocket. There was no hole to start with or I obviously wouldn't have worn them. Contacted Shein who told me that the policy is to return the damaged product UNWORN. I explained that it wasn't damaged until I'd worn them. They then responded by saying that since I've worn them, I couldn't get a refund. I explained that I don't buy clothes that I deem to be disposable. They said "sorry, that's our policy". What is going on? If it was a high Street shop, I could have taken them back. What's the difference? Just because its a Internet purchase. I'm very upset by this. This puts these trousers at a rate of £5per hour, as they were only on for 3 hours. The hole is so large, it cannot be fixed

Shein is a scam. I shop online for the two First time they send me okay stuff for the price then went I go shopping again I done over £200 off items supposed to be 19 items Shein send me one Item Worth £11,49 and it never send me the rest and never give me my money back. Then when you complain to tell you they send you stuff go check on your neighbours but is send one single item the rest of the eating items did not send and Shein NOT give money back you cannot do nothing And the the review was done by themselves. Stay away from it!
As the other reviewer has said I wish there were a negative rating I could use for Shein. They are scams! What you see online and what you get are two different things. The cheapest quality ever. And the free return is even a bigger lie! You literally cannot return anything which is not mentioned when you are shopping and they are robbing you of your money. They are based in China and I am sure all the review they also have online is a lie. I bet they have paid a few pennies per person and to post those good reviews. Stay away from shein!

Honestly im speechless, i havent recieved this kind of behavior from a retailer EVER! I ordered something a week ago and it hasnt even shipped yet and is still processing. Their frwaking customer service page doesnt even exist and i wait for hours on their live chat but its damn fake and nobody ever even comes on the live chat. I came to read reviews because I thought maybe I made a mistake and its a fake company since theres no news of my order and they have no customer service, number, live chat, nothing. So dissapointed

I ordered cargo pants from shein on the 02 February 2022 and now its 27 March 2022 and my order has still not arrived. Really poor service from this company

This review is for the item: "Black Long Sleeve Zipper PU Crop Jacket"

Well for starters this websites design is really nice, I was looking for a nice biker style jacket for my partner and I quickly found exactly what I was looking for. The jacket itself is high quality and made a perfect gift. I've used the site now multiple times and would recommend it to anybody looking for quality service.

I have placed couple of orders two months ago and had no problem. Delivery was on time product quality was awesome. I would recommend this site to all of you!

Horrible horrible horrible! The customer service is quite possibly the worst I have ever experienced! I wanted to pay thru Western Union because I was a little weary of using my credit card on a site that I didn't know. Once you check out there is no option for payment with Western Union and the payment options tell me to pay first then order, which makes absolutely no sense. First I had to write them an email because the online help was unavailable. Four days later i'm still waiting for a response. When I finally get online help, half my order is sold out and "Amy", my online helper, who can barely write english, does not know how the Western Union payment works either. When I confront her about it and tell her that I am not following thru with my order and that I will tell everyone I know about how crappy their service is, all she answered is "sorry to hear that". I checked some other reviews and i'm so glad I did because I can see that there are many other problems with this site other than customer service! Please do not order from SheInside!

I have a fantastic body. But on my body also shein's cloths look pathetic.Their fit and fabric is horrible. In pictures the garments look fab.but in reality they are pathetic!

Great site and products. They offer amazing prices for good quality products. They are always up-to-date with current fashion. Their customer service will always help if you have any issues.

I wish you guys can consider extra small for people like myself, I love your clothing line but everything is huge, maybe you guys should really look into that. Thanks

Their items are mostly cheaply made. Only occasionally you can get a deal or two. However, that's not the biggest problem here. This website is dishonest and untrustworthy.

1) They give you coupons like 35% off or even 40% off, when nearly all of their items already have higher discounts than the coupons like 50% off. You cannot apply the coupon if there's already a higher discount.

2) If you have any bad reviews about their product. They will not approve the review, thus your messages and reviews will never get to other customers. As a result, they will believe the near-perfect reviews on the site shown and buy bad quality products, waste their money.

Shein doesn't care about whether their customers are happy with the products. They just want money and profits, even if it means deceiving you with misrepresented reviews and laughable coupons. They will count on the fact that you don't want to waste money to return the goods and sell you bad quality goods. After all, if I bought something for $10 and it's bad quality, I don't want to spend another $6 to ship it back to the company and get a refund. I'm losing money either way, so I will just keep the low quality item. It's pointless to file a refund or even complain, If you complain and ask for a refund, sometimes they will even offer you a ridiculous 35% off coupon, which is completely useless.

Well, at least they pretend to have good attitude in customer service.

Overall, bad company. Don't waste your money and shop elsewhere.

This skirt was so cute, I couldn't say no when I saw it was under $15! The biggest thing when ordering from an online store is to CHECK THE SIZE GUIDE. I've never had a problem with this or any other site because I know my measurements in inches and in centimeters.
When worn high-waisted with a solid navy blouse, like I did, the skirt hits about mid thigh and looks gorgeous.The fabric is smooth an flows prettily around my legs. The item's description says street style, but I would wear this for a date night or summer party anytime!

I recently bought an order of 6 dresses from SheIn after reading the great reviews. Unfortunately this was NOT the case for me. SheIn promised my dresses in four business days-- I did not receive them for two weeks. And in different packages at different times. The material was not good quality AT ALL and the sizes (I ordered all small and xs) were so inconstant that I questioned weather I had hit the wrong size button. My shipping order did not come with any receipt what so ever. In fact many of the dresses didn't have tags on them at all. When I returned to the site to try return them, it told me I had input the wrong password. I tried to get an email notification for a new password FOUR times before giving up, realizing that I was not going to get an email to reset my password. Through out this process I was not able to track my orders, due to lack of information given to me. My payment confirmation email did not get sent until two days after I placed my order. I would not recommend this site for anyone who has half a brain.