Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Shein has a rating of 1.8 stars from 4,939 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1964th among Women's Clothing sites.
I have ordered from their site on 3 or 4 different occasions. I love the clothes. The quality is a little lacking, but what do you expect when you don't pay much. The dress I ordered came just in time for our rehearsal dinner. However it was a little long, and I tripped on it. But I didn't find anything in a store. So I ordered this one. I love the dress, just have to figure out how to hem it for future occasions.
I have done 4 purchases already and have received all my clothing in good time, good quality clothing, good sizing and receive compliments everywhere I go! Prices are incredible. Free shipping always! I have always recommended this store ever since I found it. Love this website! (Yes I AM A REAL CUSTOMER) :)
I love this website for its unique clothings and for its price. The qualify are somewhat good, some of them shrinks so I recommend hand washing
I love their selection of dresses! I have ordered many dresses and I have loved every one of them.
Personally every item I have received from SheIn has been quality, not to mention the great prices. That's what keeps me coming back. I have been more than pleased with the items I have received. I find the size charts to be very accurate as well as the items pictured. You just can't beat the prices. These same items bought at a high end boutique would be very pricey. Overall I must say I am more than pleased with the items I have received (at least 3-4 orders with 2 or more items on each). I will definitely continue to order from SheIn.
Always happy with clothing, most of the time item looks better in hand than the photo on site. Clothing delivered in reasonable time.
I ordered my wife some black cat slip on shoes because she loves cats. She definitely has liked them up to this point. The price was reasonable at just under 30$ and it didn't take long to ship. My order number was TGH4712 - I would definitely suggest the shoes as my wife loves them.
Have ordered several items and so far am very pleased with price, receiving shipping on time or within 1 day, and fits were fine. I looked up size chart before ordering as the items will vary in the inches etc in sizes. But found the quality and sizing (by chart) were correct. Am waiting for a jacket, due Tues 11/24/15. Order number shown is for the jacket I have not received yet/no complaint.
I have ordered Black White Stand Collar Buttons Plaid Dress for my wife. She just loved the dress I got her.It shipped a day after I placed my order and was here one day later! Also, customer service is outstanding. Will be definitely back.
I ordered dresses for me that was perfect, it better then advertising image. It was really fabulous, I just appreciate their product quality. Thank you
I finally bit the bullet and did a sizable order from sheinside.com. I only ordered tops since I considered this a trial order.The design of the dress is really unparalleled & awesome. I will order again if I saw something that tickled my fancy. I am too much pleased with their service & the quality of the product with price. HIGHLY RECOMMENDED!
I recently ordered a dress off of sheinside, and I am in love with it. The quality is great and the color I got it in matched the picture from the website. The shipping didn't take too long and the customer service answered all my questions promptly. The site has a lot of great deals on clothing and I can't wait to order again from them.
Terrible customer service. I ordered a dress on October 28, shipped on October 29 and it still has not arrived (today's date November 17)! I ordered the dress a MONTH in advance with the intent to wear it to my birthday party on November 20. But now I've had to buy another dress elsewhere as the dress I ordered probably will not come in time. I've emailed them twice and still no reply. There is no costumer service number available which makes communicating difficult. To add, a friend of mine ordered TWO articles of clothing on November 3 and had them shipped to my house (same shipping address as my dress order) and they came BEFORE my dress. My friend ordered a jacket - too big and poor quality and a Tshirt which surprisingly was of good quality. Aside from one good thing coming out of this, I would not be ordering from them again!
It is really great easy website marketing for all. I really love very much to market from here. The main spectaculars of the Shelnside are great customer service, very cheap rates, best quality dress etc. Thanks Shelnside for their great service.
Luckily I only ordered one shirt for my wife so I wont be out much. Anyone thinking of ordering from them think twice, first clue is they recently changed the company name, wonder why? Second, the prices and free shipping is the next red flag, third the number of complaint all over the internet, and fourth, the over the top praise reviews, c'mon nobody talks like that.
Save your money people, save your money...
Dear customer,
Nice day.
Thank you for choosing SheIn and sharing your important feedback with us so that we can improve it in the future.
Sorry for leaving you such negative impression. About the name of our brand, actually we just want to use another appealing and simple name to let our customers remeber our brand. Hope you can kindly understand. About the complaints and praise reviews, these are real and authentic. SheIn is a fast-growing company, we have improved a lot recently. We also always put your satisfaction in the first place and never deceive you. Hope you can trust us.
What is wrong with your order? May be you can give us the detailed information via email later so that we can check for you. We noticed that your package has been shipped on Nov 11th, have you received your package now? We need to confirm with you.
Waiting for your reply.
If you need further assistance, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best wishes.
My girlfriend bought the White Deep V Neck LAce Bodycon Dress and it is stunning. She loves it and it fit just perfectly. Will definitely buy again. Thank you SheInside!
I ordered a dress and sweatshirt the quality was terrible I want it to refund but they didnt reply to me even lots of days past
Dear customer,
Nice day.
Sorry for the late reply and letting you down.
Because we were at weekend before, we could not reply to you in time. Hope you can forgive us and accept our unreserved apology.
We sincerely apologize to hear that you are unsatisfied with our quality. Generally we have checked every item carefully before the shipment, and due to light and pixel problems, the difference between the real items and the shown pictures can not be fully avoided. Hope you can kindly understand. But no worry please, all the employees of SheIn are willing to help you solve your problems, you can send us the images which can show any clear defects so that we can check for you. Please remember that you are our precious customer, we will do anything that we can to meet your requirements. Hope you can kindly understand and trust us.
We know that our customer service have contacted you before, have you returned the items to us already? We need to confirm with you.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.
The SheInside website is easy to navigate and they have tons of products choices. I had a white sleeveless vintage print dress sent to me and I am very happy with the purchase. It fits me great and looks to be very well made. The material is gorgeous and I've gotten tons of compliments already. One of the best things is the amazing price I paid and everything was well packaged and shipped properly. I look forward to many future purchases, very highly recommended!
It was really a great shopping experience for me. I bought a dress from here. The design of the dress is really unparallelled & awesome. I order from here way too often. I have ordered a couple dresses. Their sizing to me is very consistent. They deliver it to me with in 3 days. I am too much pleased with their service & the quality of the product with price. Measured myself before ordering, so the dress fit perfectly. I will definitely order here again!.
When i first came across SheIn i couldn't believe it! Great clothes at a price that was hard to beat. I saw brands like, comme des garçons, asos, and jcrew, but without the tags or brand names. At first i figured it was like clothes that had VERY small mess-ups like a tag not being sewn on the right way, or the wrong button. I spent over $100 and paid to have them delivered sooner, because this was the first time in months that i decided to spend money on myself. I was so wrong to even consider spending money here. I got my clothes over 2 weeks from when it was supposed to be delivered, but let that part slide because i was so excited. When i opened my first package, the bottom hem of the shirt was crooked at an angle, making it unwearable (the same with a shirt identical except in a different color). I ordered a dress that was described as "a cotton blend" which ended up being a stiff, polyester fabric. Before i even tried it on i noticed a grease stain on the front of the dress. I don't know if someone returned it and they were too lazy to trash, or if they truly don't care about quality. I ordered a couple more shirts that ended up falling apart after the first wash, and a baseball tee. The baseball tee came with a HUGE red, blotchy stain on the front. After i tried to wash it the red stain transferred to my other clothes that were in the load, which were not from SheIn:)
After i submitted a ticket the first time, and after not replying in a day, customer service closed the ticket and wrote a review for me and gave themselves 5 stars!
I submitted a ticket a week ago to try to get my money back and they refused to give me a refund without me returning the items, but i have to pay to ship them to their warehouse, and then "maybe i will get a refund" if i was telling the truth. I've dealt with the gap, and jcrew, and many other stores, that when less than this has happened to me, they have jumped through hoops to try to resolve my issues, and did not expect to have the clothes returned even though they sent me a package to ship them back in.
I have never been this disappointed in a company, but i should've known from the moment i saw the prices, and the clothes from other stores.
Dear customer,
Nice day.
Thank you for choosing SheIn and sharing your feedback with us.
But we are really sorry for letting you down and all the inconvenience we have brought to you.
Generally we always taken every item to do strict quality-test and checked every parcel carefully before the shipment, this incident is really beyond our expectation. SheIn pays attention to the quality of our items, and we think that your satisfaction is our best comfort. We sincerely apologize for that. Hope you can forgive us and accept our sincere apology. Due to light and pixel problems, the differences between real items and shown picture can not be fully avoided. You can send us some images of these items which can shown any defects and differences so that we can confirm with our factory. After confirmation, we will be responsible for any quality problems caused by us. Hope you can kindly understand.
Sorry to hear that you are not happy with our customer service. No worry please, any of your problems never be neglected by us. All the employees of SheIn will do anything that we can to meet your requirements. We promise that your problems will be solved perfectly. Hope you can trust us again.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.
Answer: They asked me 8 times to change my review! And offered me $15 out of my over $100 that I spent as a refund. "consider it carefully" consider the fact that this company steals brands
Answer: Hi SHEIN takes about 2 to 3 weeks if your from the uk or USA and Ive order a few things from and the clothes are amazing Im from the uk but if youre from any where else it might take longer
Answer: Do not waste your money on this website, they are very disrespectful, and they do not help their customers. It was one of the worst shopping experiences ever.
Answer: It is a hit and miss. Some items are OK but others are made by them recreating clothes from other companies and the fabrics are literally table cloths of worse. It is best to look at the photos of clothing posted by the users themselves and not she inside. I wouldn't purchase anything they add themselves. Also, to let you know how long it takes. I ordered a few items on April 15th via express shipping and they still haven't shipped them. It is JUNE! So I would save your money and shop at other sites even if they're a bit more expensive.
Answer: It's better for you to check the measurements fir each
Answer: I personally have only ever purchased off of their website. I got my clothes in a good period of time and sure some of the clothes didn't fit the way I needed them too but that's the risk you take buying online without trying something on. I found the clothes to be a good quality. I would compare the quality of items I received to be similar to that of like forever 21 or urban planet. No where is going to be perfect and you have to use your discretion when purchasing something. Obviously you're not going to get this intricate beautifully crafted A+++ quality item for like $13, but I would say the quality was better than I had expected given the pricing.
Answer: My order took four to five weeks. The clothes weren't at all how they looked online either.
Answer: Whatever you do, don't order anything from this site. The shipping took 3 weeks, even after I had paid for express shipping. Further, the items are SO CHEAP, and their return policy is so terrible, that I literally threw items out... Don't think anyone at a thrift store would even want them.
Answer: Takes AGES to come and the quality and sizing is very poor.
Answer: Yes, no phone no., bad reviews will get their attention immediately. Worst online shopping experience ever.
Dear customer,
Nice day.
Sorry for keeping you waiting and letting you down.
We have checked for you, and found that your package really has been shipped on Oct 29th already as you mentioned. We also noticed that the shipping way you chose before is standard shipping, the delivery time of this shipping way usually takes 12 business days rather than 12 days. If you have not received your package, could you please do the favor for us and take your order number to contact the local post office to pick up your package? SheIn cherishes our every customer, we never deceive you.
And because we are the online shop, we do not have the phone number. You can contact us via email or contact our online customer service directly. Sorry for all the worries we have brought to you. Due to time difference, we could not reply to you in time. Please accept our unreserved apology. We trust our colleagues will reply to you as soon as possible. Hope you can kindly understand. About the items your friend ordered before, could you please give us the order number? Maybe you can send us the images which can show any clear defects so that we can check for you. We promise that your problems will be solved perfectly.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.