business logo of Shein

SheinReviews 4,939

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 1.8 stars from 4,939 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1964th among Women's Clothing sites.

service
1,623
value
1,517
shipping
1,609
returns
1,210
quality
1,441
This company responds to reviews on average within 3 days
Ohio
4 reviews
1 helpful vote
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Cheap, but fun to shop
November 23, 2015

I have ordered from their site on 3 or 4 different occasions. I love the clothes. The quality is a little lacking, but what do you expect when you don't pay much. The dress I ordered came just in time for our rehearsal dinner. However it was a little long, and I tripped on it. But I didn't find anything in a store. So I ordered this one. I love the dress, just have to figure out how to hem it for future occasions.

Date of experience: November 23, 2015
Texas
1 review
0 helpful votes
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Shop Here Often!
November 26, 2015

I have done 4 purchases already and have received all my clothing in good time, good quality clothing, good sizing and receive compliments everywhere I go! Prices are incredible. Free shipping always! I have always recommended this store ever since I found it. Love this website! (Yes I AM A REAL CUSTOMER) :)

Date of experience: November 23, 2015
California
1 review
0 helpful votes
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UNIQUE CLOTHINGS
November 23, 2015

I love this website for its unique clothings and for its price. The qualify are somewhat good, some of them shrinks so I recommend hand washing

Date of experience: November 23, 2015
Indiana
1 review
0 helpful votes
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Great Selection
November 23, 2015

I love their selection of dresses! I have ordered many dresses and I have loved every one of them.

Date of experience: November 23, 2015
Texas
4 reviews
0 helpful votes
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Happy with products
November 23, 2015

Personally every item I have received from SheIn has been quality, not to mention the great prices. That's what keeps me coming back. I have been more than pleased with the items I have received. I find the size charts to be very accurate as well as the items pictured. You just can't beat the prices. These same items bought at a high end boutique would be very pricey. Overall I must say I am more than pleased with the items I have received (at least 3-4 orders with 2 or more items on each). I will definitely continue to order from SheIn.

Date of experience: November 23, 2015
New York
1 review
0 helpful votes
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Great deals
November 23, 2015

Always happy with clothing, most of the time item looks better in hand than the photo on site. Clothing delivered in reasonable time.

Date of experience: November 23, 2015
Florida
2 reviews
0 helpful votes
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I ordered my wife some black cat slip on shoes because she loves cats. She definitely has liked them up to this point. The price was reasonable at just under 30$ and it didn't take long to ship. My order number was TGH4712 - I would definitely suggest the shoes as my wife loves them.

Date of experience: November 23, 2015
Florida
5 reviews
1 helpful vote
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Good experience
November 23, 2015

Have ordered several items and so far am very pleased with price, receiving shipping on time or within 1 day, and fits were fine. I looked up size chart before ordering as the items will vary in the inches etc in sizes. But found the quality and sizing (by chart) were correct. Am waiting for a jacket, due Tues 11/24/15. Order number shown is for the jacket I have not received yet/no complaint.

Date of experience: November 23, 2015
GB
5 reviews
1 helpful vote
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I have ordered Black White Stand Collar Buttons Plaid Dress for my wife. She just loved the dress I got her.It shipped a day after I placed my order and was here one day later! Also, customer service is outstanding. Will be definitely back.

Date of experience: November 23, 2015
North Carolina
2 reviews
3 helpful votes
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Great shopping
November 23, 2015

I ordered dresses for me that was perfect, it better then advertising image. It was really fabulous, I just appreciate their product quality. Thank you

Date of experience: November 20, 2015
New Jersey
1 review
0 helpful votes
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AWESOME SERVICE!
November 22, 2015

I finally bit the bullet and did a sizable order from sheinside.com. I only ordered tops since I considered this a trial order.The design of the dress is really unparalleled & awesome. I will order again if I saw something that tickled my fancy. I am too much pleased with their service & the quality of the product with price. HIGHLY RECOMMENDED!

Date of experience: November 19, 2015
Connecticut
1 review
0 helpful votes
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Great service!
November 21, 2015

I recently ordered a dress off of sheinside, and I am in love with it. The quality is great and the color I got it in matched the picture from the website. The shipping didn't take too long and the customer service answered all my questions promptly. The site has a lot of great deals on clothing and I can't wait to order again from them.

Date of experience: November 17, 2015
Canada
1 review
10 helpful votes
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Terrible customer service. I ordered a dress on October 28, shipped on October 29 and it still has not arrived (today's date November 17)! I ordered the dress a MONTH in advance with the intent to wear it to my birthday party on November 20. But now I've had to buy another dress elsewhere as the dress I ordered probably will not come in time. I've emailed them twice and still no reply. There is no costumer service number available which makes communicating difficult. To add, a friend of mine ordered TWO articles of clothing on November 3 and had them shipped to my house (same shipping address as my dress order) and they came BEFORE my dress. My friend ordered a jacket - too big and poor quality and a Tshirt which surprisingly was of good quality. Aside from one good thing coming out of this, I would not be ordering from them again!

Date of experience: November 17, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for keeping you waiting and letting you down.
We have checked for you, and found that your package really has been shipped on Oct 29th already as you mentioned. We also noticed that the shipping way you chose before is standard shipping, the delivery time of this shipping way usually takes 12 business days rather than 12 days. If you have not received your package, could you please do the favor for us and take your order number to contact the local post office to pick up your package? SheIn cherishes our every customer, we never deceive you.
And because we are the online shop, we do not have the phone number. You can contact us via email or contact our online customer service directly. Sorry for all the worries we have brought to you. Due to time difference, we could not reply to you in time. Please accept our unreserved apology. We trust our colleagues will reply to you as soon as possible. Hope you can kindly understand. About the items your friend ordered before, could you please give us the order number? Maybe you can send us the images which can show any clear defects so that we can check for you. We promise that your problems will be solved perfectly.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.

California
2 reviews
0 helpful votes
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It is really great easy website marketing for all. I really love very much to market from here. The main spectaculars of the Shelnside are great customer service, very cheap rates, best quality dress etc. Thanks Shelnside for their great service.

Date of experience: November 17, 2015
Texas
1 review
7 helpful votes
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Internet thieves!
November 16, 2015

Luckily I only ordered one shirt for my wife so I wont be out much. Anyone thinking of ordering from them think twice, first clue is they recently changed the company name, wonder why? Second, the prices and free shipping is the next red flag, third the number of complaint all over the internet, and fourth, the over the top praise reviews, c'mon nobody talks like that.

Save your money people, save your money...

Date of experience: November 16, 2015
molly m. Shein Rep
over a year old

Dear customer,
Nice day.

Thank you for choosing SheIn and sharing your important feedback with us so that we can improve it in the future.
Sorry for leaving you such negative impression. About the name of our brand, actually we just want to use another appealing and simple name to let our customers remeber our brand. Hope you can kindly understand. About the complaints and praise reviews, these are real and authentic. SheIn is a fast-growing company, we have improved a lot recently. We also always put your satisfaction in the first place and never deceive you. Hope you can trust us.
What is wrong with your order? May be you can give us the detailed information via email later so that we can check for you. We noticed that your package has been shipped on Nov 11th, have you received your package now? We need to confirm with you.
Waiting for your reply.

If you need further assistance, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best wishes.

Ohio
1 review
3 helpful votes
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My girlfriend bought the White Deep V Neck LAce Bodycon Dress and it is stunning. She loves it and it fit just perfectly. Will definitely buy again. Thank you SheInside!

Date of experience: November 16, 2015
New York
1 review
8 helpful votes
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Refund terrible
November 16, 2015

I ordered a dress and sweatshirt the quality was terrible I want it to refund but they didnt reply to me even lots of days past

Date of experience: November 13, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for the late reply and letting you down.
Because we were at weekend before, we could not reply to you in time. Hope you can forgive us and accept our unreserved apology.
We sincerely apologize to hear that you are unsatisfied with our quality. Generally we have checked every item carefully before the shipment, and due to light and pixel problems, the difference between the real items and the shown pictures can not be fully avoided. Hope you can kindly understand. But no worry please, all the employees of SheIn are willing to help you solve your problems, you can send us the images which can show any clear defects so that we can check for you. Please remember that you are our precious customer, we will do anything that we can to meet your requirements. Hope you can kindly understand and trust us.
We know that our customer service have contacted you before, have you returned the items to us already? We need to confirm with you.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.

Mexico
1 review
1 helpful vote
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The SheInside website is easy to navigate and they have tons of products choices. I had a white sleeveless vintage print dress sent to me and I am very happy with the purchase. It fits me great and looks to be very well made. The material is gorgeous and I've gotten tons of compliments already. One of the best things is the amazing price I paid and everything was well packaged and shipped properly. I look forward to many future purchases, very highly recommended!

Date of experience: November 12, 2015
Bangladesh
2 reviews
1 helpful vote
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Highly recommended.
November 15, 2015

It was really a great shopping experience for me. I bought a dress from here. The design of the dress is really unparallelled & awesome. I order from here way too often. I have ordered a couple dresses. Their sizing to me is very consistent. They deliver it to me with in 3 days. I am too much pleased with their service & the quality of the product with price. Measured myself before ordering, so the dress fit perfectly. I will definitely order here again!.

Date of experience: November 12, 2015
Illinois
1 review
11 helpful votes
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When i first came across SheIn i couldn't believe it! Great clothes at a price that was hard to beat. I saw brands like, comme des garçons, asos, and jcrew, but without the tags or brand names. At first i figured it was like clothes that had VERY small mess-ups like a tag not being sewn on the right way, or the wrong button. I spent over $100 and paid to have them delivered sooner, because this was the first time in months that i decided to spend money on myself. I was so wrong to even consider spending money here. I got my clothes over 2 weeks from when it was supposed to be delivered, but let that part slide because i was so excited. When i opened my first package, the bottom hem of the shirt was crooked at an angle, making it unwearable (the same with a shirt identical except in a different color). I ordered a dress that was described as "a cotton blend" which ended up being a stiff, polyester fabric. Before i even tried it on i noticed a grease stain on the front of the dress. I don't know if someone returned it and they were too lazy to trash, or if they truly don't care about quality. I ordered a couple more shirts that ended up falling apart after the first wash, and a baseball tee. The baseball tee came with a HUGE red, blotchy stain on the front. After i tried to wash it the red stain transferred to my other clothes that were in the load, which were not from SheIn:)
After i submitted a ticket the first time, and after not replying in a day, customer service closed the ticket and wrote a review for me and gave themselves 5 stars!
I submitted a ticket a week ago to try to get my money back and they refused to give me a refund without me returning the items, but i have to pay to ship them to their warehouse, and then "maybe i will get a refund" if i was telling the truth. I've dealt with the gap, and jcrew, and many other stores, that when less than this has happened to me, they have jumped through hoops to try to resolve my issues, and did not expect to have the clothes returned even though they sent me a package to ship them back in.
I have never been this disappointed in a company, but i should've known from the moment i saw the prices, and the clothes from other stores.

Date of experience: November 11, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Thank you for choosing SheIn and sharing your feedback with us.
But we are really sorry for letting you down and all the inconvenience we have brought to you.
Generally we always taken every item to do strict quality-test and checked every parcel carefully before the shipment, this incident is really beyond our expectation. SheIn pays attention to the quality of our items, and we think that your satisfaction is our best comfort. We sincerely apologize for that. Hope you can forgive us and accept our sincere apology. Due to light and pixel problems, the differences between real items and shown picture can not be fully avoided. You can send us some images of these items which can shown any defects and differences so that we can confirm with our factory. After confirmation, we will be responsible for any quality problems caused by us. Hope you can kindly understand.
Sorry to hear that you are not happy with our customer service. No worry please, any of your problems never be neglected by us. All the employees of SheIn will do anything that we can to meet your requirements. We promise that your problems will be solved perfectly. Hope you can trust us again.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.