Shein is not reliable, do not order stuff from them. I have ordered 20 items, all needlework related. Have only received 8 items. Some of very poor quality. I've been robbed. And my original order just disappeared from the Shein app, is no where to be found so I can have proof of my order. Total rip off.

I run an embroidery business and one of my customers sent me a box of denim shorts from this company. The stinch of formaldehyde almost knocked me out trying to finish her jobf. I refuse to take in any garments from this store ever again!

The pricing is fair, and they offer a good range of products, but their customer service is severely lacking. My order placed during Eid arrived with an open package and several items missing. Despite my repeated attempts to contact customer service, I received no satisfactory response until they finally agreed to issue a refund for the missing items and suggested I reorder the items.

This experience has left me questioning how reliable your service is.

Delivered on time but so disappointed with the products I ordered. Not same as the pictures on their website. Cheap materials and defective

I had fraudulent charges on my account that I used to purchase items from SHEIN. I was charged $436 on items I never purchased from SHEIN and I never received. My bank said they contacted SHEIN and was told the charges were me and the items were shipped to me. I looked at my SHEIN app and the items were shipped somewhere in Florida (I live in Tulsa, OK). I tried to contact SHEIN and I can't contact them. I have heard of so many other people being frauded by SHEIN also. Now I am so afraid to use them and order stuff, I will not use them ever again for fear of fraudulent charges and they do nothing to help their client.

When I tried to reach SHEIN on their website, I received a ticket number. I had to wait 24 hours for a response. I was looking for a response that said my order went through. But that didn't happen. Instead, I received an email that stated I needed to give them the order number. I don't have an order number because I wasn't giving an email acknowledgment or confirmation that showed an order number. I am in a loop with them. So today I am going to call my credit card company and cancel the order since they did not give me a proper response within the 24 hours and the order did not go through. I don't have any further information from them. This raises my suspicion that this company doesn't know what it's doing. I just started using them and I find their follow up and communications are extremely poor.

I have worked for 400 hours this week just sewing little patterns onto T-shirts. My fingers are bleeding and I keep getting blood on the T-shirts. My boss, Patricia doesn't let me use the bathroom so I keep sharting my pants and sometimes its so aggressive it gets on the T-shirts and I have to just call it Tie-Dye. I will probably get fired and thrown in the basement for this but whatever. At least I won't have to pay to work anymore...

SheIn made me sit on my but in a factory filled with rats that I think carried malaria and the warehouse gave me skin cancer but I did'nt have enough money to get chemotherapy and so I had to cut my own arm off with sewing machine. Im so tired of this job I get 3,000 orders a day and I have to sew the words "I'm so sigma rizz" on thirty sweatshirts everyday. I had to sit on my butt so long it made my butt bleed and I'm currently dying.

This is the second time that I am ordering from Shein because they have very beautiful pictures and modern design of clothes in their website which are very deceptive, but when I received the clothes they are totally different very bad quality and bad cut. Some of them fall apart even while I'm ironing them, so imagine what happens when I try to wash them!
BTW, they have wrong measurement and bad customer service.

I order some stuff in March 2024 And I kept getting an email saying your package is on the way. So last week I get an email saying my package is delivered but I never received it. I tried so hard contacting shein but no reply. I even saw the delivery guy in front of my home,didn't even get out of his truck and he took off without delivering my package. That same time I got an email saying it's delivered. I'm very disappointed in their service. Took my money and I never got my stuff. I won't ever order anything from them again nor recommend to anyone. 🙁

They don't accept my dollar 130 value of items and they said they were on promotion! I DID NOT EVEN SEE THE SIGN THAT THEY WERE ON PROMOTION AND ARE NOR RETURNABLE!
I though that SHEIN is a big company but I am SO disappointed!

First time ordering. Everything was too big. Returned as instructed. Only refunded for one of 6 items. Theres no way to get to anyone about this. Its not worth it. 0 stars. I would not bother ever again. Absurd.

Utterly frustrating to deal with. Worst customer service and uneducated "fraud team". My order was shortly flagged by security for fraud check. They demanded screenshot of the transaction showing on my bank account. Sent. Rejected. Sent it again. Rejected again. Logged into my banking website to send screenshot from statement. Rejected. Sent screenshot from mobile app. Rejected. These foolish people don't even know what they are looking for and asking for. Eventually after 4 or t attempts. They said I failed the checks and cancelled my order. The refund was processed and I received less money back into my account than what I paid them. They are unhelpful and utterly useless. Heartless. I will never try shop here again.

My account has suddenly been suspended so I can no longer post reviews of received products. I'm completely confused. I haven't posted anything offensive or violated any policies. No one from the company will give me a straight answer on why this has happened! Btw,previously my reviews have been positive!

Purchased BUFZA*******524YG from Shein on 11 November 2023 order number BUFZA*******524YG. On the 5 December 2023, The courier guy called me and advised that he is outside my premises, I did tell him that I will call my helper and call him back, when I called him back, the courier guy advised that he had sorted out my parcel. I was under the impression that it handed to my helper and my helper had signed for my parcel, which was not the case. Upon arriving at the premises an hour after receiving the call from the courier guy. I had found that the parcel was thrown into the yard. The parcel that was thrown into the premises was badly damaged by dogs. The courier did not hand over the items to anyone, I am disgusted.

I have attached picture of how badly damaged some of the stuff I got, and due to the rain and also dogs pooh, I had to wash some of the garments and take out pics because it was badly messed. Some of the items was also not found.
According to the Consumer Rights Act, I am entitled to products of satisfactory quality and no one at my premises received the item. Since the delivered goods are not, you are in breach of contract. I am writing to request a replacement of all my items.

I have also sent the pictures this morning via WhatsApp and up until now, no one viewed the pics.
Kindly process my request by 15 December 2023, If you wish to discuss this matter further, you can contact me on *******456.
I look forward to hearing from you.

Scammers, liers, cheats and thieves. I used to swear by shein. Loved them. Decent clothes for good prices. Yes some are super cheap but I always thought what the harm I could return them. Well the harm is the lie about receiving all of your return and will only claim to receive part of it even though it all has the same tracking number. They claim they didn't receive back the most expensive item that it was still in transit but it literally had the same tracking number as the items they admitted to receiving and processed the return for, all of course for the cheap items but the one expensive item I had they still keep trying to say is still in transit even though they again they already admitted to receiving and processing the rest of the return in the same package. They also in one message would tell me they would process the return then in the very next say no we won't it hasn't been received, even after I could prove they received it. So if you do buy from them be willing to not bother with returns and just loosing money if clothes don't fit...

Refund Solicitation. THE BIGGEST RED FLAG OF FRAUD! A poorly written warning using false information and intimidation with a government agency logo! This fraud will be exposed on television. https://youtu.be/eqxJ8KuzjQo

I order from SHEIN a lot and I use to receive my items within no longer than 7 days. Now it's taking atleast a month or longer! I understand that SHEIN may have an extremely high order demand per other customers but that is all the more reason a better plan for shipping needs to be created and strongly enforced!

I ordered from Shein before they had a "US Site." At that time there were no "free returns" They said that, but you had to pay shipping to China to return anything which wasn't worth it, and way too much trouble. They gave "partial credits for a small fraction of what I spent. It made no sense. I ended up throwing almost everything away that I ordered from them. The fabrics were really strange and not at all what was represented. The cotton blend was scratchy and the colors were off. The salmon color was brown. The polyester was really thin and very wrinkly right out of the drier. So wrinkly! Mostly my experience with the customer service people in China was that they were strange and dishonest and did not care. Mostly NOTHING FIT. Nothing fit as represented. The fabric on dresses I ordered was thick and stiff and strange. It was very Chinese, like people trying to make a buck selling cheap stuff in America. This is a site that when I researched it has very questionable practices with workers etc. It was just an over all terrible experience in almost every way. I did keep a few things that were okay. But I would say...AVOID THIS COMPANY...They were not very straight with me.