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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 1.8 stars from 4,943 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1953rd among Women's Clothing sites.
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Last week I bought a dress for my wife from Shelnside with great discount. I really surprised that the quality and design of the dress is great. My wife felt so happy with the dress. Really great experience in first time. Thanks Shelnside.
Their items are mostly cheaply made. Only occasionally you can get a deal or two. However, that's not the biggest problem here. This website is dishonest and untrustworthy.
1) They give you coupons like 35% off or even 40% off, when nearly all of their items already have higher discounts than the coupons like 50% off. You cannot apply the coupon if there's already a higher discount.
2) If you have any bad reviews about their product. They will not approve the review, thus your messages and reviews will never get to other customers. As a result, they will believe the near-perfect reviews on the site shown and buy bad quality products, waste their money.
Shein doesn't care about whether their customers are happy with the products. They just want money and profits, even if it means deceiving you with misrepresented reviews and laughable coupons. They will count on the fact that you don't want to waste money to return the goods and sell you bad quality goods. After all, if I bought something for $10 and it's bad quality, I don't want to spend another $6 to ship it back to the company and get a refund. I'm losing money either way, so I will just keep the low quality item. It's pointless to file a refund or even complain, If you complain and ask for a refund, sometimes they will even offer you a ridiculous 35% off coupon, which is completely useless.
Well, at least they pretend to have good attitude in customer service.
Overall, bad company. Don't waste your money and shop elsewhere.
Dear customer,
Nice day.
Thank you for choosing SheIn again and sorry for letting you down this time.
We are really sorry to hear that you are unsatisfied with our quality. Generally we have taken every item to do strict quality-test before the shipment. What is the wrong with the item? SheIn cherishes you, we never neglect your problems. You can send us the images which can show any defects and differences clearly so that we can check for you. After confirmation, we will be responsible for any quality problems caused by us. Hope you can understand.
Sorry for leaving you such negative impression. SheIn is an honest company, we never try to deceive our customers, we always think that we can learn more from the reviews of our customers. We are willing to provide our customers the best online shopping experience. About the coupon, we have noted on our web that the coupon discount is based on the original price of each item. If the item is on sale and has a larger discount than the coupon discount, then it will use the sale discount instead of the coupon discount. Recently our web conduct some events regarding some festivals. We want bring our customers more profits. Hope you can kindly understand and trust us.
Please remember that you are important for us, your satisfaction is our best comfort, we will try our best to meet your requirements.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.
I was impressed to see the collection of dresses at SheInside. I was confused about their service. After ordering within few moments I received a response. Their shipping facilities is awesome. They shipped the product carefully. And receiving process is very easy. I received the product without any problem.
Great deals always. This is my 3rd purchase from here and yes they made me happy and i thought i should publish a review. I want to talk about three major point i like most about them is they are fast in delivery. Great in quality and yes they got huge collection. Will use them again if they can maintain this quality
I ordered six items from the US website. That was easy enough and I liked the prices. I got the items in a reasonable timeframe. Once I received my order, I tried on all the clothes. Only two items I needed to return. One because of the fit the other I had received with light, blue and black smudges on them. Based on the information on their Return Policy page on the website, I submitted a ticket for the return and refund.
The first thing I thought was odd was they sent me a message back saying they wanted to see pictures of the item that had smudges on it. I complied and tried to upload them on the ticket. There was a problem with trying to upload them on the ticket so they told me to email them. In the meantime, a representative sent me a message on the ticket saying to keep the damaged item and they'd refund me "35% of the coupons as compensation" whatever that means. I rejected that saying I just want to sent both items back for a refund. They said they would accept my refund but just wanted to see photos first. I told them I had emailed them to an email address that a chat representative gave me.
So to try to shorten this, I have spoken with whatever representative answers the ticket messages, a representative that answers the emails, and a chat representative. SheIn has gone back and for saying they would give me a refund then telling me to keep the item for some sort a small partial refund (even today, they said to keep it and they would give me $5 back).
I am fed up with them. This is the worst customer service experience I think I've had with any company (and I'm an AT&T customer!). I will never order from them again.
Dear customer,
Nice day.
Thank you for choosing SheIn and sharing your feedback with us.
Sorry for letting you down and all the inconvenience we have brought to you.
Actually we have taken all the items to do the quality-test and checked every parcel carefully before the shipment, this incident is really beyond our expectation. Hope you can forgive our careless. About the picture, we just want to figure out what happened about this item. Hope you can kindly understand.
Sorry to hear that you are not satisfied with our customer service. We sincerely apologize for the inappropriate proposal of our customer service. Please accept our sincere apology. But no worry please, SheIn is a fast-growing company, we never shirk our responsibility. You are our valuable customer, we are willing to help you solve your problems. Your satisfaction is our best comfort, we will spare no efforts to do anything that we can to meet your requirements. We know that our customer service have contacted you again and also gave you another proposal. What do you think of this proposal? Maybe you can give us your answer via email later. We promise that your problems will be solved perfectly. Hope you can trust us and give us one chance again.
Waiting for your reply.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.
This dress is really perfect for me and very fast delivery after order. Their customer service is great. It is so much easy to give order through website. The most impressive matter is that you will get the best quality product according with the catalog of dress and you have a lot of options because it is the huge collection of dresses. The price is also reasonable according with the quality.
I order my items 10 business days ago and it still says processing when they advertise processing to take only 3-7 days. Have contacting them 3 times with no response.
Dear customer,
Nice day.
Sorry for the late reply and keeping you waiting.
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us.
Due to weekend and time difference before, we could not reply to you in time, but we did not do it on purpose. Hope you can forgive us and accept our sincere apology. Generally processing time takes 3-7 business days as you mentioned, but we noticed that one item in your order sells well, it is really beyond our expectation, so we need more time to customize and stock this item. In order to bring you no more inconvenience, we decided to ship your items in one package. We sincerely apologize for our decision.
But no worry please, we found that your package has been shipped to you on Oct 26th. To protect your personal privacy, we will give you the detailed tracking information via email later. Hope you can kindly understand. SheIn cherishes you, we will learn from this and strive even harder to improve the shopping experience for all of our shoppers. Hope you can trust us and give us one chance again.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.
I really impressed with their great collection of dress. I ordered two T shirt from Sheinside and they came in great condition and looked exactly as advertised. The shipping was a bit slow and the sizing was a bit off but other than that shopping by Shelnside was a great experience! The costumer service was also best.
The product which I have purchased through this site is good in quality, they are well enough in shipping the product on time.
I was very impressed with the quality of clothing at SheInside and was able to get a discount using their sale codes. My daughter also just loved the shirt I got her. It shipped a day after I placed my order and was here two days later! Also, customer service is top notch. I had a question and received a response immediately. Will definitely be coming back!
Really great website and very easy to access the site. There are no clear directions on their web-site on how to verify tracking. If you click on the TRACKING button you leads you to another blank page. Doesn't appear to be a terrible company. I think maybe revisiting their processes.
Really great shopping experience for me. I bought a dress from here and The design of the dress is really mind blowing. The price is also very cheap. All of my friends praised for the dress. Thanks Shelnside.
It was my first time with them but felt like i am there old customer they care or treat customer so nicely and i brought a dress first i thought it will cross my budget by looking at the dress and its quality but when i heard the price i was like OMG how is it even possible to provide this type of quality dress on this low rate. Ya i had great positive experience and will use them again.
I was really excited about this because I found a super cute dress at a low price. However, I ordered it weeks ago and have STILL not received it! Very disappointed.
Dear customer,
Nice day.
Sorry for the late reply and keeping you waiting.
Thank you for choosing SheIn and trusting us. We have checked for you, and found that your package has been shipped on 10th Oct already. In order to protect your private privacy, we will give you the detailed tracking information via email later. We also noticed the logistics information shows that your package has been delivered to you. Have you received your package now? We need to confirm with you. If you have not received it, you can contact the local post office to get back your package.
No worry please, SheIn always puts your satisfaction in the first place, we never deceive you and neglect your problems. We will do much as we can to help you solve your problems. Hope you can kindly understand and trust us.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.
I have shopped here quite a few times, and each time I had no complaints. I ordered two clothing pieces and they were marked as "ships in 24 hours" it has been way over 24 hours and they are still being processed... If they aren't going to ship in 24 hours don't mark it as so.
I have only ordered from sheinside twice. The first time, the package shipped in 24 hours and came within 4-5 days. I ordered more clothes over 2 weeks ago and I have yet to receive my purchases. I probably won't be ordering clothes from Sheinside again.
I like some of the things I ordered but I wanted to exchange a shirt for a larger size and no one got back to me. Also, two of the items status is "shipped" but I still have yet to receive it and it was not shipped with my other items. The two items I'm missing are the khaki scoop neck lace hem dress and the white long sleeve lace loose chiffon blouse.
I was very happy once I checked and saw the many options they have on dresses so I went ahead and ordered a dress... it has been over 3 weeks now and I still have not gotten my package. I had in mind wearing the dress for a special occasion and i ended up spending double the money because i had to order another dress from a different website. I keep checking my order status and all it says is "processing". Horrible site to order anything!
Dear customer,
Nice day.
Sorry for keeping you waiting and all the inconvenience.
We sincerely apologize for that. Generally we need 3-7 business days for processing rather than 3-7 days, and this processing time is not included in the "delivery time". We noticed that the item you ordered belongs to the "best-selling" product, we need to take more time than usual to customize and stock this item, so it caused the delay of your package.
Sorry for letting you down. We have checked for you, and found that your package has been shipped on 22 Oct. In order to protect your personal privacy, we will give you the detailed tracking information via email later. Please understand that each of you is our valuable customer, and we will never ever deceive you. Hope you can understand and trust us.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.
I ordered a shirt and skirt and while they were decently made for what I paid for them, when I contacted them to return them because they were too small and I didn't like the fit, I never heard back from them. So when you buy something from She In, just know you probably won't get every get your money back should you want to a make a return.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
Sorry for the late reply and keeping you waiting.
We have checked for you, and found that your package has been shipped on Oct 27th. Generally the delivery time of the express shipping that you chose before usually takes 3-5 business days rather than 3-5 days, we also noticed that scheduled delivery of your package is Nov 3rd, it is the normal delivery time. Hope you can understand.
Sorry for leaving you such negative impression, but we did not do it on purpose. We will pay attention to your problems that you put forward on sitejabbber.com and do better in the future. Hope you can trust us and give us one chance again.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.