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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 1.7 stars from 4,964 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1931st among Women's Clothing sites.
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My girlfriend bought the White Deep V Neck LAce Bodycon Dress and it is stunning. She loves it and it fit just perfectly. Will definitely buy again. Thank you SheInside!
I ordered a dress and sweatshirt the quality was terrible I want it to refund but they didnt reply to me even lots of days past
The SheInside website is easy to navigate and they have tons of products choices. I had a white sleeveless vintage print dress sent to me and I am very happy with the purchase. It fits me great and looks to be very well made. The material is gorgeous and I've gotten tons of compliments already. One of the best things is the amazing price I paid and everything was well packaged and shipped properly. I look forward to many future purchases, very highly recommended!
It was really a great shopping experience for me. I bought a dress from here. The design of the dress is really unparallelled & awesome. I order from here way too often. I have ordered a couple dresses. Their sizing to me is very consistent. They deliver it to me with in 3 days. I am too much pleased with their service & the quality of the product with price. Measured myself before ordering, so the dress fit perfectly. I will definitely order here again!.
When i first came across SheIn i couldn't believe it! Great clothes at a price that was hard to beat. I saw brands like, comme des garçons, asos, and jcrew, but without the tags or brand names. At first i figured it was like clothes that had VERY small mess-ups like a tag not being sewn on the right way, or the wrong button. I spent over $100 and paid to have them delivered sooner, because this was the first time in months that i decided to spend money on myself. I was so wrong to even consider spending money here. I got my clothes over 2 weeks from when it was supposed to be delivered, but let that part slide because i was so excited. When i opened my first package, the bottom hem of the shirt was crooked at an angle, making it unwearable (the same with a shirt identical except in a different color). I ordered a dress that was described as "a cotton blend" which ended up being a stiff, polyester fabric. Before i even tried it on i noticed a grease stain on the front of the dress. I don't know if someone returned it and they were too lazy to trash, or if they truly don't care about quality. I ordered a couple more shirts that ended up falling apart after the first wash, and a baseball tee. The baseball tee came with a HUGE red, blotchy stain on the front. After i tried to wash it the red stain transferred to my other clothes that were in the load, which were not from SheIn:)
After i submitted a ticket the first time, and after not replying in a day, customer service closed the ticket and wrote a review for me and gave themselves 5 stars!
I submitted a ticket a week ago to try to get my money back and they refused to give me a refund without me returning the items, but i have to pay to ship them to their warehouse, and then "maybe i will get a refund" if i was telling the truth. I've dealt with the gap, and jcrew, and many other stores, that when less than this has happened to me, they have jumped through hoops to try to resolve my issues, and did not expect to have the clothes returned even though they sent me a package to ship them back in.
I have never been this disappointed in a company, but i should've known from the moment i saw the prices, and the clothes from other stores.
Dear customer,
Nice day.
Thank you for choosing SheIn and sharing your feedback with us.
But we are really sorry for letting you down and all the inconvenience we have brought to you.
Generally we always taken every item to do strict quality-test and checked every parcel carefully before the shipment, this incident is really beyond our expectation. SheIn pays attention to the quality of our items, and we think that your satisfaction is our best comfort. We sincerely apologize for that. Hope you can forgive us and accept our sincere apology. Due to light and pixel problems, the differences between real items and shown picture can not be fully avoided. You can send us some images of these items which can shown any defects and differences so that we can confirm with our factory. After confirmation, we will be responsible for any quality problems caused by us. Hope you can kindly understand.
Sorry to hear that you are not happy with our customer service. No worry please, any of your problems never be neglected by us. All the employees of SheIn will do anything that we can to meet your requirements. We promise that your problems will be solved perfectly. Hope you can trust us again.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.
I ordered four dresses and that they were all superb. I'm thus pleased with all of them - they appear great! I received them promptly and with none issues. Even the when sales service was fabulous with prompt attention to my emails. I will be able to undoubtedly be victimisation this website once more. Thanks Shelnside.
I complained to Shein in September about a dress which I ordered with special delivery and came several days late, not only that but the dress was of very poor quality and the strap ripped off after one wear. The customer service team denied my dress turning up late completely and after several emails back and forth offered me 35% off my next purchase. This I thought was a cheek because I'd never order from this site again. You definitely get what you pay for and I am appalled with the service.
Dear customer,
Nice day.
Sorry for all the inconvenience we have brought to you.
We have checked for you, and found that the delivery time of your package is normal. Our web has mentioned that the delivery time of your country usually takes 7 business days. Hope you can kindly understand.
Sorry that you are not satisfied with our item. Actually we have checked every parcel carefully before the shipment, this incident is really out of our expectation. We sincerely apologize for that. We know that you have contacted our customer service after you received your package nearly two months, so our colleagues gave you this proposal. Hope you can forgive us and accept our unreserved apology. No worry please, we never neglect your problems. Could you please send us the images of the item which can show any clear defects so that we can check for you? We promise that your problems will solved perfectly and we will never let you down. Hope you can give us one chance again.
Waiting for your reply.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.
My overall experience was okay i got the products in a good time frame but the one thing i absolutely can't get over is the fabric of the dresses. Its heavy, really see through, and its hot. One of the dresses I bought the fabric said cotton but that thing feels like extra stretchy spandex. Good thing I only sent $25, I want dot get some shirts but I don't think I'm gonna like th fabric it comes in, so this is my first and last time buying from here. I think you guys should stop using that heavy fabric. Peace out shein!
5 STAR for them. I order from here way too often. I have ordered a couple dresses. Their sizing to me is very consistent. They deliver it to me with in 3 days. I am too much pleased with their service & the quality of the product with price. The fit was on point. I will be ordering again!
I'm really frustrated right now. I ordered three dresses about a week ago for a wedding that I am attending today. When ordering I selected fast shipping which is 2-4 business days. Thinking they would be here by now. NOPE! Come to say that they aren't here, I spent additional money on shipping AND they don't have proper shipping tracking. Would I recommend this website if you need something within a week? I would NOT!
Dear customer,
Nice day.
Sorry for keeping you waiting and letting you down.
We have checked for you, and found that one item in your order is not stock in US, so we need time to prepare this item from our other warehouse rather than US warehouse. That is why caused a little delay of your package. We sincere apologize for that. Hope you can can forgive us and accept our unreserved apology.
We found that the items you ordered have been divided into two packages in order to save your time. We also noticed that first package has been delivered to you. Have you received it? We need to confirm with you. With regard to second package, it has been shipped on Nov 2nd. The logistics information shows that the package has been arrived at your country already, you may receive your package soon. In order to protect your personal privacy, we will give you the detailed tracking information via email later. All of you are our valuable customers, we never deceive you. Hope you can trust us.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.
I'm impressed with everything I've ordered quality wise but if you're even the slightest bit curvy don't even try.
I can wear the t shirt dress I got but I ordered a romper in a size XL that fits more like a M-L. You just never know what you're going to get.
I recently bought an order of 6 dresses from SheIn after reading the great reviews. Unfortunately this was NOT the case for me. SheIn promised my dresses in four business days-- I did not receive them for two weeks. And in different packages at different times. The material was not good quality AT ALL and the sizes (I ordered all small and xs) were so inconstant that I questioned weather I had hit the wrong size button. My shipping order did not come with any receipt what so ever. In fact many of the dresses didn't have tags on them at all. When I returned to the site to try return them, it told me I had input the wrong password. I tried to get an email notification for a new password FOUR times before giving up, realizing that I was not going to get an email to reset my password. Through out this process I was not able to track my orders, due to lack of information given to me. My payment confirmation email did not get sent until two days after I placed my order. I would not recommend this site for anyone who has half a brain.
Dear customer,
Nice day.
Thank you for choosing SheIn and sorry for all the inconvenience.
Our web has mentioned that the delivery time of your country usually takes 4-7 business days rather than 4-7 days, and processing time is not included in the "delivery time". Hope you can kindly understand.
Sorry to hear that you are not happy with our quality and size. You can send us the images of the item which can show any clear defects so that we can check for you. About the size, there may be up to 2-3cm error because of the manual measurement, you also can see the detailed size description of the item and refer to http://www.shein.com/How-to-measure-a-277.html, then take photos of your clear measurement so that we can confirm with our factory. After confirmation, we will be responsible for any quality and size problems caused by us. Hope you can trust us.
Have you received new password already? We need to confirm with you. If you have not received it, you can contact us via email later so that we can help you reset your password. Please remember that all the employees of SheIn cherish you, we are willing to help you solve your problems. Sorry for letting you down this time, but we promise that your problems will be solved perfectly and we will do better in the future. Please trust us and give us one chance again.
Waiting for your reply.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.
It was really a great shopping experience for me. I bought a dress from here. The design of the dress is really unparallelled & awesome. I can't explain my joy. The price of the dress is also very reasonable. All my friends praised for the dress.
Yes, they do email and ask you to change your review. Multiple times. They are an okay company they just need to be more clear on 3 major things:
1. The coupon does not apply to all new customers. It depends on how much $$money you spend and they need to make that clear with the coupon.
2. It takes 3 weeks to receive your order because (I believe) it comes from overseas (but they will never admit that no matter how much you ask or tell them that you think it's coming from Taiwan. Which leads me to,,,
3. Their sizes run SMALL, like for Asian women. American women are typically bigger than Asian women. I am tall and slender and a "one size fits all" cardigan will not even close in the front on me. Cute clothes and products, but just order a size larger than you wear if possible, and make sure you're not in a hurry to receive it! OR better yet, they need to make their clothes larger.
They have cute products. Just remember, if you want Nordstrom quality you will pay alot more. Their clothes work fine for me in general, but you do get what you pay for.
Dear customer,
Nice day.
Thank you for sharing your feedback with us regarding your first purchase of SheIn.
We sincerely apologize for letting you down. Please accept our sincere apology. About the information of the order, actually you can check your order in "My Orders" list, and know more about your orders. If you need help with an order, you can go to My Orders to submit a ticket. All the employees of SheIn are sparing no efforts to do anything that we can to meet your requirements, we never neglect your problems. Hope you can kindly understand.
Sorry to hear that you are unsatisfied with our customer service, but we did not do it deliberately. We are so sorry for that, hope you can forgive our inappropriate proposal. We will pay attention to your feedback and improve the quality of our service in the future. Hope you can trust us and give us one chance again. Do you really want to cancel your order? We need to confirm with you again. No worry please, we promise that your problems will be solved perfectly.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.
Ordering from this site is tempting due to the low prices, but it has not been worth the headache. I ordered an outfit for an event, and even got expedited shipping. However, the event came and went and no package. I had to buy a different outfit. After 14 days I received my package. I'm glad I bought a backup outfit because the items were of costume quality not beautiful, wearable clothes as pictured on the website. The dress is so sheer, it could maybe be used as a swim coverup.
Sheinside promotes 3-5 business days then after the fact tells you there's a 3-7 day processing time. It is deceitful. They take your money and then don't deliver on time.
I am currently trying to talk to customer service to get a return address. It is sketchy that they don't provide this willingly. They asked why I want to return the items and told me I must pay for the shipping back. It may cost me more to do that. If that's the case, it looks like I have wasted close to $50. I won't be using this site again, and I will make sure that no one I know orders from them. It's practically a scam. Wish I would've done more research.
Dear customer,
Nice day.
Thank you for sharing your feedback with us regarding your first purchase of SheIn.
But we are so sorry for leaving you such negative impression. Actually our website has mentioned that we need 3-7 business days for processing, you can refer to http://www.shein.com/Shipping-Info-a-280.html for the detailed information. We values our customers and never try to deceive you. Hope you can kindly understand.
Sorry that you are unsatisfied with our items and you want to return them to us. This incident is really our of our expectation. The reason we asked you is that we want to figure our what the problem is about your purchase so that we can improve it in the future. Hope you can trust us. Maybe you can send us the images of the item which can show any clear defects and differences so that we can confirm with our factory. Please remember that we are the fast-growing company, we never neglect your problems. Hope you can trust us. After confirmation, we will be responsible for any quality problems caused by us.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.
I was looking for an affordable vintage dress. Dutch sites usually ask a lot for them since it's a rare concept. When I found Shein I was pleasantly surprised. Not only is the website really cheap, the shipping is too. I never ordered from a webshop that isn't based in my country, but with such low prices I took the risk. As if that wasn't enough they also pay the additional costs (VAT it's called in English?). I measured myself before ordering, so the dress fit perfectly. I will definitely order here again!
Last year I tried to order something and then canceled it after reading their horrific reviews. They then harassed me with a million emails before they finally unsubscribed me. Yesterday I got ANOTHER freaking email saying I signed up... um nope! So here we are again with this whole dang process of nonexistent customer service and reply emails that make zero sense and sound as if they were written by a five year old. STAY AWAY FROM THEM!
Dear customer,
Nice day.
Sorry for the late reply and leaving you such neagtive impression.
Generally we need 3-7 business days for processing as our web noted and is not included in the delivery date. We have checked for you and found that one item in your order sells well, so we need more time to process. Hope you can kindly understand. Sorry to hear that you are unhappy with our customer service. Actually, we are willing to help you and never try to deceive you. Please accept our sincere and unreserved apology.
We have checked for you and found that we have arranged the refund for you, have you received your refund? SheIn treasures its customers and we never try to deceive you. To provide you with better and more considerate shopping experience is our aim. We sincerely apologize for our inappropriate email. Sorry for that. We will do better in the future. Hope you can trust us.
If you need further assistance, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best wishes.
So I originally placed an order October 28th and I ordered 16 items (clothing items) I received 2 out of the 16 items I ordered pretty fast like no less than 3 days. And finally I received the rest of my order today November 9th. I was pretty frustrated with this company because I ordered express shipping and I didn't appreciate that they sent my order on increments. Although the company was swift to respond and very polite, I am still very displeased with my order. You would think since it took a quite some time to get here it would at least be worth my while... NOT AT ALL. Now don't get me wrong some of my items are completely beautiful and they portray the same as they did on the website. But I also had a few pieces that are very cheap looking. Thin in material, and most of my items didn't fit! The bottoms run way too small! (And I know my size, and I also referred to the size chart) I am just completely frustrated at this point I spent a pretty good amount on my clothes and I wish I would've gotten what I paid for. Honestly I'm not going to even bother sending my clothes back because it'll probably get here months later. Smh
With that being said I will not be ordering from this company again, I would only recommend this company for those of you who are purchasing small orders. And to those who plan on ordering a large order. (DONT DO IT)
Dear customer,
Nice day.
Sorry for leaving you such negative impression.
Generally speaking, we need 3-7 business days for processing rather than 3-7 days. Moreover, this processing time is not included in the "delivery time". Hope you can kindly understand. In order to save your time, we decided to ship your items in two packages. Hope you can forgive our decision.
The second package has been stocked well and we also shipped to you today. Because the logistics company needs time to update the information, once we get the tracking number from the logistics company, we will inform you as soon as possible. It is not only our responsibility but also our honor to help you solve your problems. No worry please, any of your problems never be neglected. Hope you can trust us and give us one chance again.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.
Really great and huge collection of clothes and most of the dressed are choice-able. The Shelnside are responsive and best quality of service provider to the buyers. The order have been arrived just in time. I love the style and quality of the product that I have buy from them. I was really amazed at the quality of service which was awesome and also shipment was on time.
Its really awesome and great site... i just like it
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
Sorry for the late reply and letting you down.
Because we were at weekend before, we could not reply to you in time. Hope you can forgive us and accept our unreserved apology.
We sincerely apologize to hear that you are unsatisfied with our quality. Generally we have checked every item carefully before the shipment, and due to light and pixel problems, the difference between the real items and the shown pictures can not be fully avoided. Hope you can kindly understand. But no worry please, all the employees of SheIn are willing to help you solve your problems, you can send us the images which can show any clear defects so that we can check for you. Please remember that you are our precious customer, we will do anything that we can to meet your requirements. Hope you can kindly understand and trust us.
We know that our customer service have contacted you before, have you returned the items to us already? We need to confirm with you.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.