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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 1.8 stars from 4,953 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1934th among Women's Clothing sites.
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It was really a great shopping experience for me. I bought a dress from here. The design of the dress is really unparallelled & awesome. I can't explain my joy. The price of the dress is also very reasonable. All my friends praised for the dress.
Yes, they do email and ask you to change your review. Multiple times. They are an okay company they just need to be more clear on 3 major things:
1. The coupon does not apply to all new customers. It depends on how much $$money you spend and they need to make that clear with the coupon.
2. It takes 3 weeks to receive your order because (I believe) it comes from overseas (but they will never admit that no matter how much you ask or tell them that you think it's coming from Taiwan. Which leads me to,,,
3. Their sizes run SMALL, like for Asian women. American women are typically bigger than Asian women. I am tall and slender and a "one size fits all" cardigan will not even close in the front on me. Cute clothes and products, but just order a size larger than you wear if possible, and make sure you're not in a hurry to receive it! OR better yet, they need to make their clothes larger.
They have cute products. Just remember, if you want Nordstrom quality you will pay alot more. Their clothes work fine for me in general, but you do get what you pay for.
Ordering from this site is tempting due to the low prices, but it has not been worth the headache. I ordered an outfit for an event, and even got expedited shipping. However, the event came and went and no package. I had to buy a different outfit. After 14 days I received my package. I'm glad I bought a backup outfit because the items were of costume quality not beautiful, wearable clothes as pictured on the website. The dress is so sheer, it could maybe be used as a swim coverup.
Sheinside promotes 3-5 business days then after the fact tells you there's a 3-7 day processing time. It is deceitful. They take your money and then don't deliver on time.
I am currently trying to talk to customer service to get a return address. It is sketchy that they don't provide this willingly. They asked why I want to return the items and told me I must pay for the shipping back. It may cost me more to do that. If that's the case, it looks like I have wasted close to $50. I won't be using this site again, and I will make sure that no one I know orders from them. It's practically a scam. Wish I would've done more research.
Dear customer,
Nice day.
Thank you for sharing your feedback with us regarding your first purchase of SheIn.
But we are so sorry for leaving you such negative impression. Actually our website has mentioned that we need 3-7 business days for processing, you can refer to http://www.shein.com/Shipping-Info-a-280.html for the detailed information. We values our customers and never try to deceive you. Hope you can kindly understand.
Sorry that you are unsatisfied with our items and you want to return them to us. This incident is really our of our expectation. The reason we asked you is that we want to figure our what the problem is about your purchase so that we can improve it in the future. Hope you can trust us. Maybe you can send us the images of the item which can show any clear defects and differences so that we can confirm with our factory. Please remember that we are the fast-growing company, we never neglect your problems. Hope you can trust us. After confirmation, we will be responsible for any quality problems caused by us.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.
I was looking for an affordable vintage dress. Dutch sites usually ask a lot for them since it's a rare concept. When I found Shein I was pleasantly surprised. Not only is the website really cheap, the shipping is too. I never ordered from a webshop that isn't based in my country, but with such low prices I took the risk. As if that wasn't enough they also pay the additional costs (VAT it's called in English?). I measured myself before ordering, so the dress fit perfectly. I will definitely order here again!
Last year I tried to order something and then canceled it after reading their horrific reviews. They then harassed me with a million emails before they finally unsubscribed me. Yesterday I got ANOTHER freaking email saying I signed up... um nope! So here we are again with this whole dang process of nonexistent customer service and reply emails that make zero sense and sound as if they were written by a five year old. STAY AWAY FROM THEM!
Dear customer,
Nice day.
Sorry for the late reply and leaving you such neagtive impression.
Generally we need 3-7 business days for processing as our web noted and is not included in the delivery date. We have checked for you and found that one item in your order sells well, so we need more time to process. Hope you can kindly understand. Sorry to hear that you are unhappy with our customer service. Actually, we are willing to help you and never try to deceive you. Please accept our sincere and unreserved apology.
We have checked for you and found that we have arranged the refund for you, have you received your refund? SheIn treasures its customers and we never try to deceive you. To provide you with better and more considerate shopping experience is our aim. We sincerely apologize for our inappropriate email. Sorry for that. We will do better in the future. Hope you can trust us.
If you need further assistance, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best wishes.
So I originally placed an order October 28th and I ordered 16 items (clothing items) I received 2 out of the 16 items I ordered pretty fast like no less than 3 days. And finally I received the rest of my order today November 9th. I was pretty frustrated with this company because I ordered express shipping and I didn't appreciate that they sent my order on increments. Although the company was swift to respond and very polite, I am still very displeased with my order. You would think since it took a quite some time to get here it would at least be worth my while... NOT AT ALL. Now don't get me wrong some of my items are completely beautiful and they portray the same as they did on the website. But I also had a few pieces that are very cheap looking. Thin in material, and most of my items didn't fit! The bottoms run way too small! (And I know my size, and I also referred to the size chart) I am just completely frustrated at this point I spent a pretty good amount on my clothes and I wish I would've gotten what I paid for. Honestly I'm not going to even bother sending my clothes back because it'll probably get here months later. Smh
With that being said I will not be ordering from this company again, I would only recommend this company for those of you who are purchasing small orders. And to those who plan on ordering a large order. (DONT DO IT)
Dear customer,
Nice day.
Sorry for leaving you such negative impression.
Generally speaking, we need 3-7 business days for processing rather than 3-7 days. Moreover, this processing time is not included in the "delivery time". Hope you can kindly understand. In order to save your time, we decided to ship your items in two packages. Hope you can forgive our decision.
The second package has been stocked well and we also shipped to you today. Because the logistics company needs time to update the information, once we get the tracking number from the logistics company, we will inform you as soon as possible. It is not only our responsibility but also our honor to help you solve your problems. No worry please, any of your problems never be neglected. Hope you can trust us and give us one chance again.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.
Really great and huge collection of clothes and most of the dressed are choice-able. The Shelnside are responsive and best quality of service provider to the buyers. The order have been arrived just in time. I love the style and quality of the product that I have buy from them. I was really amazed at the quality of service which was awesome and also shipment was on time.
Its really awesome and great site... i just like it
On October 15th I ordered $133 of items. Two of those items are received quickly, while now it is November 2nd and I still haven't received my other items. I've read other reviews with SheIn responding, "it takes 3 to 7 days to process an order." But now that I am able to track my order it says it will arrive on Friday. That is 22 days to wait for one clothing order. I will never order from this site again. I'd much rather pay more for good service.
Dear customer,
Nice day.
Sorry for keeping you waiting so long time and leaving you such negative impression.
As you mentioned that we need 3-7 business days for processing, but we noticed that two items in your order belong to the best-selling products. Moreover, the items in your second package are not stock in US, so we need to ship these items from our other warehouse rather than US. That is why caused the delay of your package. We sincerely apologize for that. Hope you can accept our unreserved apology.
We shipped your package on Oct 28th, and we also found that your second package has been arrived at your country now, you may receive your package very soon. Sorry for letting you down. But SheIn pays attention to our customers, we will listen to your feedback and improve the quality of our logistics and bring you the better online shopping experience. Hope you can trust us and give us one chance again.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.
Paid for 3-5 day express shipping. According to FedEx the item will arrive 11 days after I ordered it. What a racket. Never again.
Dear customer,
Nice day.
Sorry for the late reply and keeping you waiting.
We have checked for you, and found that your package has been shipped on Oct 27th. Generally the delivery time of the express shipping that you chose before usually takes 3-5 business days rather than 3-5 days, we also noticed that scheduled delivery of your package is Nov 3rd, it is the normal delivery time. Hope you can understand.
Sorry for leaving you such negative impression, but we did not do it on purpose. We will pay attention to your problems that you put forward on sitejabbber.com and do better in the future. Hope you can trust us and give us one chance again.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.
Last week I bought a dress for my wife from Shelnside with great discount. I really surprised that the quality and design of the dress is great. My wife felt so happy with the dress. Really great experience in first time. Thanks Shelnside.
Their items are mostly cheaply made. Only occasionally you can get a deal or two. However, that's not the biggest problem here. This website is dishonest and untrustworthy.
1) They give you coupons like 35% off or even 40% off, when nearly all of their items already have higher discounts than the coupons like 50% off. You cannot apply the coupon if there's already a higher discount.
2) If you have any bad reviews about their product. They will not approve the review, thus your messages and reviews will never get to other customers. As a result, they will believe the near-perfect reviews on the site shown and buy bad quality products, waste their money.
Shein doesn't care about whether their customers are happy with the products. They just want money and profits, even if it means deceiving you with misrepresented reviews and laughable coupons. They will count on the fact that you don't want to waste money to return the goods and sell you bad quality goods. After all, if I bought something for $10 and it's bad quality, I don't want to spend another $6 to ship it back to the company and get a refund. I'm losing money either way, so I will just keep the low quality item. It's pointless to file a refund or even complain, If you complain and ask for a refund, sometimes they will even offer you a ridiculous 35% off coupon, which is completely useless.
Well, at least they pretend to have good attitude in customer service.
Overall, bad company. Don't waste your money and shop elsewhere.
Dear customer,
Nice day.
Thank you for choosing SheIn again and sorry for letting you down this time.
We are really sorry to hear that you are unsatisfied with our quality. Generally we have taken every item to do strict quality-test before the shipment. What is the wrong with the item? SheIn cherishes you, we never neglect your problems. You can send us the images which can show any defects and differences clearly so that we can check for you. After confirmation, we will be responsible for any quality problems caused by us. Hope you can understand.
Sorry for leaving you such negative impression. SheIn is an honest company, we never try to deceive our customers, we always think that we can learn more from the reviews of our customers. We are willing to provide our customers the best online shopping experience. About the coupon, we have noted on our web that the coupon discount is based on the original price of each item. If the item is on sale and has a larger discount than the coupon discount, then it will use the sale discount instead of the coupon discount. Recently our web conduct some events regarding some festivals. We want bring our customers more profits. Hope you can kindly understand and trust us.
Please remember that you are important for us, your satisfaction is our best comfort, we will try our best to meet your requirements.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.
I was impressed to see the collection of dresses at SheInside. I was confused about their service. After ordering within few moments I received a response. Their shipping facilities is awesome. They shipped the product carefully. And receiving process is very easy. I received the product without any problem.
Great deals always. This is my 3rd purchase from here and yes they made me happy and i thought i should publish a review. I want to talk about three major point i like most about them is they are fast in delivery. Great in quality and yes they got huge collection. Will use them again if they can maintain this quality
I ordered six items from the US website. That was easy enough and I liked the prices. I got the items in a reasonable timeframe. Once I received my order, I tried on all the clothes. Only two items I needed to return. One because of the fit the other I had received with light, blue and black smudges on them. Based on the information on their Return Policy page on the website, I submitted a ticket for the return and refund.
The first thing I thought was odd was they sent me a message back saying they wanted to see pictures of the item that had smudges on it. I complied and tried to upload them on the ticket. There was a problem with trying to upload them on the ticket so they told me to email them. In the meantime, a representative sent me a message on the ticket saying to keep the damaged item and they'd refund me "35% of the coupons as compensation" whatever that means. I rejected that saying I just want to sent both items back for a refund. They said they would accept my refund but just wanted to see photos first. I told them I had emailed them to an email address that a chat representative gave me.
So to try to shorten this, I have spoken with whatever representative answers the ticket messages, a representative that answers the emails, and a chat representative. SheIn has gone back and for saying they would give me a refund then telling me to keep the item for some sort a small partial refund (even today, they said to keep it and they would give me $5 back).
I am fed up with them. This is the worst customer service experience I think I've had with any company (and I'm an AT&T customer!). I will never order from them again.
Dear customer,
Nice day.
Thank you for choosing SheIn and sharing your feedback with us.
Sorry for letting you down and all the inconvenience we have brought to you.
Actually we have taken all the items to do the quality-test and checked every parcel carefully before the shipment, this incident is really beyond our expectation. Hope you can forgive our careless. About the picture, we just want to figure out what happened about this item. Hope you can kindly understand.
Sorry to hear that you are not satisfied with our customer service. We sincerely apologize for the inappropriate proposal of our customer service. Please accept our sincere apology. But no worry please, SheIn is a fast-growing company, we never shirk our responsibility. You are our valuable customer, we are willing to help you solve your problems. Your satisfaction is our best comfort, we will spare no efforts to do anything that we can to meet your requirements. We know that our customer service have contacted you again and also gave you another proposal. What do you think of this proposal? Maybe you can give us your answer via email later. We promise that your problems will be solved perfectly. Hope you can trust us and give us one chance again.
Waiting for your reply.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.
This dress is really perfect for me and very fast delivery after order. Their customer service is great. It is so much easy to give order through website. The most impressive matter is that you will get the best quality product according with the catalog of dress and you have a lot of options because it is the huge collection of dresses. The price is also reasonable according with the quality.
I order my items 10 business days ago and it still says processing when they advertise processing to take only 3-7 days. Have contacting them 3 times with no response.
Dear customer,
Nice day.
Sorry for the late reply and keeping you waiting.
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us.
Due to weekend and time difference before, we could not reply to you in time, but we did not do it on purpose. Hope you can forgive us and accept our sincere apology. Generally processing time takes 3-7 business days as you mentioned, but we noticed that one item in your order sells well, it is really beyond our expectation, so we need more time to customize and stock this item. In order to bring you no more inconvenience, we decided to ship your items in one package. We sincerely apologize for our decision.
But no worry please, we found that your package has been shipped to you on Oct 26th. To protect your personal privacy, we will give you the detailed tracking information via email later. Hope you can kindly understand. SheIn cherishes you, we will learn from this and strive even harder to improve the shopping experience for all of our shoppers. Hope you can trust us and give us one chance again.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.
I really impressed with their great collection of dress. I ordered two T shirt from Sheinside and they came in great condition and looked exactly as advertised. The shipping was a bit slow and the sizing was a bit off but other than that shopping by Shelnside was a great experience! The costumer service was also best.
The product which I have purchased through this site is good in quality, they are well enough in shipping the product on time.
I was very impressed with the quality of clothing at SheInside and was able to get a discount using their sale codes. My daughter also just loved the shirt I got her. It shipped a day after I placed my order and was here two days later! Also, customer service is top notch. I had a question and received a response immediately. Will definitely be coming back!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
Thank you for sharing your feedback with us regarding your first purchase of SheIn.
We sincerely apologize for letting you down. Please accept our sincere apology. About the information of the order, actually you can check your order in "My Orders" list, and know more about your orders. If you need help with an order, you can go to My Orders to submit a ticket. All the employees of SheIn are sparing no efforts to do anything that we can to meet your requirements, we never neglect your problems. Hope you can kindly understand.
Sorry to hear that you are unsatisfied with our customer service, but we did not do it deliberately. We are so sorry for that, hope you can forgive our inappropriate proposal. We will pay attention to your feedback and improve the quality of our service in the future. Hope you can trust us and give us one chance again. Do you really want to cancel your order? We need to confirm with you again. No worry please, we promise that your problems will be solved perfectly.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.