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SGS Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
54
value
55
shipping
54
quality
52

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GB
1 review
0 helpful votes
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SGS support is always faultless. Service is second to none, prompt
Shipments, attentive resolution to queries, excellent customer service,
Can't ask for anything else. I wish I could justify buying more! Last
Order was placed on Fri lunchtime and delivered on Sat morning! I
Wasn't expecting that.

Date of experience: November 29, 2018
GB
1 review
0 helpful votes
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Very pleased with SGS
November 30, 2018

I was looking for 4 vehicle dolly / skates found what I was looking for at SGS. Never used them before but their price was the best I could find with a short search online. Ordered the set and they were delivered to me up in Aberdeenshire within three days. Shipping was included so very happy with SGS and I would recommend them on my experience.

Cheers Tom Aberdeenshire

Date of experience: November 29, 2018
GB
1 review
0 helpful votes
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Best price item you can found it next day delivery as promise, great service, will buy from theme in future I'll chech them website as first

Date of experience: November 29, 2018
GB
1 review
0 helpful votes
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Great chainsaw for a fantastic price, got it in the black Friday sale. Easy to set up and very easy to start, ideal for my use of cutting logs for log burner and cutting a few trees down. Great bit of kit, delivered within 2 days. Great service from SGS, wish other companies could do so well.
Have dealt with SGS-Engineering before for garage equipment as im an avid petrol head, so now they are my 1st place to look if i need any tools or toys for the man cave.

Date of experience: November 29, 2018
GB
1 review
0 helpful votes
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Purchased a 3 ton trolley jack from SGS after looking around online read the reviews and decided the SGS 3 ton was the right product for me and I am so glad I went for their product it was delivered the next day and was packaged and presented very well and of exceptional quality for the money which worked brilliantly well done SGS.

Date of experience: November 29, 2018
GB
1 review
0 helpful votes
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Cheaper
November 30, 2018

Tool was cheapest on the internet and arrived on time in vgc. Quick efficient next day delivery very satisfied with my purchase and the service I received from sgs

Date of experience: November 28, 2018
GB
1 review
0 helpful votes
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First class Company
November 28, 2018

First class Company easy to use website with an excellent range of products at very competitive prices. I have ordered from them several times in the last few months and they have always delivered next day.

Date of experience: November 28, 2018
GB
1 review
0 helpful votes
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Great product at the best price. Delivered on the stated day at an agreed time. I couldn't ask for any more!

Date of experience: November 27, 2018
GB
1 review
0 helpful votes
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Have purchased a number of pieces of equipment over the years and have always found SGS staff helpful, the products are well made, good value for money and I would have no hesitation in purchasing from them again. Items included 2.5 ton jack, axle stands, wheel chocks, latest is 24 ltr. Air compressor and associated tools/toolboxes.

Date of experience: November 27, 2018
GB
1 review
0 helpful votes
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I bought a trolley jack which is very high quality and does exactly what intended to do. The website was very user friendly. Delivery was super fast. Highly efficient and effective company.

Date of experience: November 27, 2018
GB
1 review
0 helpful votes
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Good service
November 27, 2018

Fast reliable service again. This is the second item purchased and I've had fantastic 1st class service with fast delivery. Will definitely use them again.

Date of experience: November 27, 2018
GB
1 review
0 helpful votes
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Brilliant service
November 27, 2018

Very quick delivery and quality products at very reasonable prices I'd definitely recommend them to my friends and work colleagues

Date of experience: November 27, 2018
GB
1 review
0 helpful votes
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Ordered a Ryobi ONE+ R18IW3-0 18V, 400Nm Cordless 3-Speed Heavy Duty Impact Wrench (Body Only)
Great price and a fantastic product. Next day delivery is appreciated too.

Date of experience: November 27, 2018
GB
1 review
0 helpful votes
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Compressor. And advise
November 27, 2018

Spoke on the phone to SGS for advice on compressor/accessories, very helpful then ordered online Friday about1pm, they kept me informed over the weekend and is due to arrive on Monday, reviewed other equipment that looks the same but isnt
Thanks

Date of experience: November 26, 2018
GB
1 review
0 helpful votes
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Great service
November 19, 2018

Ordered received & fitted all in 3 days that's what I call Very good service
I recommend the good and service this company supplies

Date of experience: November 19, 2018
GB
1 review
0 helpful votes
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50L air compressor
November 19, 2018

After chatting with a member of the team i ordered one of your 50 L compressors with a starter kit and a nail / stapler gun. Delivery was very fast one day. Put it together only took 5 minutes tested it working fine needed sime air in my tires. Exilant sevice would recommend.

Date of experience: November 18, 2018
GB
1 review
0 helpful votes
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Second time have used this company, competitive prices quick delivery and good communications, this is how businesses should be run, will use again

Date of experience: November 17, 2018
GB
1 review
0 helpful votes
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Recommended
November 19, 2018

Superb quality trolley jack recommended by their customer services for my vehicle/needs, well packed goods delivered in less than 24 hours. More than pleased, no surprises as the web description was spot on. Recommended without hesitation.

Date of experience: November 17, 2018
GB
1 review
0 helpful votes
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Ordered a compressor and various components. All came by free deli art which was tracked and spot on time. The only part I couldn't order I requested a call back in and within the hour had a call from the team at SGS who explained and diaries to call me as soon as it was I stock. They did have an alternative but happy to wait. Top team and will be using again.

Date of experience: November 17, 2018
GB
1 review
0 helpful votes
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Wheel dollies
November 18, 2018

Ordered Sunday, arrived Tuesday. Now assembled and in use. Good service and product. Don't know how you do them for the price, many thanks.

Date of experience: November 16, 2018