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The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.
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Service was first class and generator is well engineer. Extremely happy with purchase would recommend this Company.
Bought a Ryobi circular saw from SGS before the delivery was very quick and the purchase was better than I expected. So I just bought a Ryobi tool bag perfect service once again.
Thank you.
Bought pair of Scruffs Work pants. Cheapest price anywhere on the net. Fantastic service and delivered earlier than expected. Outstanding company to deal with.
I was very impressed with how SGS handled my enquiries and further pleased with their follow-up email. As a result of their advice and their attentiveness, it was an easy choice to purchase a 50ltr compressor from them. I would happily contact them again if I need advice and I would recommend them to anyone, be they DIYer or Pro user. I haven't tried my compressor yet, so I'm hoping it's okay!
3.75 kVA Portable Petrol Generator With Wheel Kit - excellent product, best value on the market in my view and a 2 year warranty too. Fast service received it in under 24 hours. Placed the order at 3pm and it was with me at 10 am the next day. Followed the instructions and had it set up and working in under an hour.
Used this company for jeep spares; absolutely delighted - well designed and easy to use web site; the products are of excellent quality, very reasonably priced, and delivery speed is amazingly fast. Other online companies out there should be using SGS as their benchmark - this how to catch and keep customers. Thanks SGS, I'll be using you again!
I ordered the toolbox on Friday and it was delivered 9 am saturday, brilliant service and the toolbox looks really good quality.
Ordered Disco 3 bonnet struts having ordered rear tailgate struts to cope with extra weight of ladder. Like the rears, the front struts are great, work well and great price. Delivers was spot on too.
What a fantastic compressor, quality piece of kit and delivered exceptionally fast! I read that it was a little noisy, but I wouldn't say it was too bad at all!
My 26" Professional 9 Drawer Tool Box Chest from SGS arrived today and I'm delighted with it. It seems well made and robust, the drawers slide well and close with a reassuring firmness. Each drawer also comes with a liner, which is a welcome feature. Delivery was very prompt and the sale price made the decision a no brainer'.
Straight up fantastic!
Company dedicated to their customers for a change. Brilliant service, WILL recomend these guys to everyone!
Thanks SGS!
A great company to deal with,... well priced quality products, fast efficient delivery, all in all a very professional company! Thanks SGS.
Excellent service. Ordered on Wednesday morning, arrived before 8am the following morning. Was kept informed regarding the delivery. Have already recommended to a fellow boater
SGS engineering is the place to look first for many of your DIY needs.
Easy ordering, quality products at great prices and fast delivery, what more do you need.
I searched for a Ryobi impact driver, for best price etc. SGS came up with loads of others, but cheaper than ALL great FREE next day delivery great service.
Thanks SGS!
Have bought a couple of items from this company now, in both cases delivery was very quick, excellent price and items solidly constructed.
Great value for money piece of kit. Arrived within the specified time. Would recommend.
Not used the equipment yet so can't comment on it.
Brilliant company to deal with. Based in UK with real
People on the end of a phone! Quality product with quick delivery.
Excellent service, I inquired about an impact wrench that was no longer in stock and they pointed me to the lastest 2018 model for a few quid more, ablsotue bargain. I then ordered a drill as well and they are both delivered next day. I even followed their instructions for extending the warranty couldn't ask for a better service.
Searched the internet and found SGS engineering products which seemed to have features no other trolley jacks have and the service is exceptional nulli secundus ( second to none) and when item arrived not disappointed with quality
Answer: Because they supply good quality products at competitive prices. They are also knowledgeable about the products and service they offer.
Answer: ? Just had a fantastic consumer experience from sgs?
Answer: Cannot be the same company my experience was positive from start to finish
Answer: It says 'Made in China' on the metal plaque on the air receiver tank, so I assume it all comes from there - but it is still a good unit.