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SGS Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
54
value
55
shipping
54
quality
52

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GB
1 review
0 helpful votes
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Excellent service.
December 11, 2018

Bought Trolley Jack and axle stands as a present for my son. It came today well packaged, and on time. Very efficient. I had a small query and rang the Company and spoke to Aaron who was very helpful. I would recommend this Company. Professional, efficient and very courteous and helpful. Something you don't get often enough. Well done SGS.

Date of experience: December 10, 2018
GB
1 review
0 helpful votes
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Paul C. Good Experience
December 11, 2018

After much deliberation I finally ordered the 24ltr air compressor kit and air drill on Thursday afternoon 3.15 it all arrived on Friday at 3.20 well packaged. On opening The quality shows the finish looks and feels good overall very satisfied well almost should have gone for the 50 ltr one lol.

Date of experience: December 10, 2018
GB
1 review
0 helpful votes
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Car jack and stands
December 10, 2018

Great quality products. Reasonable prices. Fast hassle free delivery. Interested in other products. Will buy again for sure. Thank you

Date of experience: December 10, 2018
GB
1 review
0 helpful votes
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Always Perfect
December 10, 2018

Always a great company to deal with. Thank you. Products & price always great, service always great, next day delivery and packaging always great. Can't fault them. I use this company time and time again.

Date of experience: December 10, 2018
GB
1 review
0 helpful votes
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This company has super service and great products all at affordable prices, I have made several purchases and will be making more in the new year as we need more " kit "ready to take to the circuits as we are nearing the end of a 2 year restoration of my fathers famous 1964 Racing mini cooper s, just in time for the 60th year celebrations!

Date of experience: December 10, 2018
GB
1 review
0 helpful votes
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Ordered online which was simple and quick & the item was delivered free of charge the next day, as declared on the order. Perfect!

Date of experience: December 10, 2018
GB
1 review
0 helpful votes
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Second item
December 10, 2018

This is second item I've bought and delivery like previous item very fast. Not opened parcel yet as it's a Christmas present but confident it will be very good. Top seller.

Date of experience: December 9, 2018
GB
1 review
0 helpful votes
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Brilliant quick service
December 9, 2018

I've bought a few Milwaukee M18 items, easy checkout good prices and quick delivery, also helpful advice when needed

Date of experience: December 9, 2018
GB
1 review
0 helpful votes
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Great company
December 9, 2018

All my dealings with SGS so far have been great. Items have arrived on or before delivery date. Packages are well packed and priceing is the most competitive I have found! Definitely recommended

Date of experience: December 9, 2018
Germany
1 review
0 helpful votes
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Very happy
December 9, 2018

As always, fast delivery, top quality merchandise, No nonsense ordering, happy with my whole experience with SGS.

Date of experience: December 9, 2018
GB
1 review
0 helpful votes
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Always good value even got a discounted price. The tool chest looks great quality and I even had it delivered the next day at no extra cost.
Fantastic.

Date of experience: December 7, 2018
GB
1 review
0 helpful votes
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Excellent service, products and price couldn't ask for any more thanks, and speedy delivery will definitely order off them again

Date of experience: December 7, 2018
GB
1 review
0 helpful votes
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Ordered Milwaukee Multi-tool, it arrived very well packaged and delivered the very next day as promised. Good service and thoroughly recommend purchasing from this company.

Date of experience: December 6, 2018
GB
1 review
0 helpful votes
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Going to order AGAIN
December 7, 2018

62 cc chain saw bought and used every day in forrest. Cheap and BETTER than more expensive ones I've used professionally. SGS your good

Date of experience: December 6, 2018
India
1 review
0 helpful votes
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Service with speed
December 6, 2018

First time I've used this company and found it good value and great with next day delivery. Thanks. Also the reason I purchased from them was they're products stood out and looked good and are very well made and such a wide choice I was only looking for 2 particular items but found much more so will definitely use again in future.

Date of experience: December 6, 2018
GB
1 review
0 helpful votes
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Excellent quality equipment, my compressor suffered a little damage by DX couriers but SGS responded straight away (thank you Laura)
I can recommend these guys

Date of experience: December 6, 2018
GB
1 review
0 helpful votes
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Ordered my hubby milwaukee heated hoody for present. It was a fast free delivery, and cheapest milwaukee hoody i found.
Hubby loved the jacket, it keeps him so warm and he loves the heat control settings.
I love that it is machine washable.
I've been very impressed by S. G. S. Engineering and thier follow up with everything, that I've recommended the company to my husband.

Date of experience: December 5, 2018
GB
1 review
0 helpful votes
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Very Happy!
December 5, 2018

I ordered some Milwaukee tools from SGS-Engineering and I can only recommend them. Their prices are great, they provide quick (next day) delivery as standard and their customer service team was super helpful. What more you need?

Date of experience: December 4, 2018
GB
1 review
0 helpful votes
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Arrived super fast
December 5, 2018

Bought a low level Jack for one of my cars and it turned up late the following day cracking service and best of all made in Britain 10/10

Date of experience: December 4, 2018
GB
1 review
0 helpful votes
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Super Easy!
December 4, 2018

I purchased something for my other half for Christmas, tools are very much not my fortay, but everything was so well detailed on the site it made it super easy to find exactly what I was looking for! Very hassle free check out and of course the lowest price!

Date of experience: December 3, 2018