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SGS Reviews Summary
The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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Excellent service, and delivered in less than 24 hours. I will certainly be buying again from this excellent company.
I purchased 4 heavy duty hydraulic wheel skates and a professional height adjustable mechanics seat, and I am very impressed with the high quality components and workmanship of these, they feel as sturdy as they look. Ordering and delivery was easy and quick with tracking also provided. Very happy with service and products and will be back.
Milwaukee Bag & Grinder we bought for a Christmas present for our son. Excellent customer service. Ordered in the morning and it was delivered the next morning.
I ordered the Compressor & within 2 days it arrived with updates from the
Time I ordered to the day it arrived.
Excellent value looking forward to unwrapping it for Christmas to use in
January.
Thanks again.
Cheers have a great Chistmas to you All.
John.
It was easy to find the gas struts for my year 2000 SEAT Toledo Mark 2. The accompanying thumbnail picture was of a Mark 1 Toledo but the OE parts references confirmed that the part was correct.
I've bought quite a few key things for my motorsport workshop from SGS and they never disappoint. Recently purchased wheel skates, what a useful bit of kit they have proved to be.
I'll definitly continue to use SGS in the future.
Excellent service. Can't rate high enough. Fast delivery and great customer service. Everything I've ordered has been delivered in record time. And the one item that was out of stock I received a phone call explaining when they hoped to have it and will contact me as soon as it arrives.
Compared to e6ay/a**on, very competitive price, even with the XMAS rush, all delivered as expected. Good quality parts.
Ordered Twice. Excellent
It's my second time to buy tools from SGS and once again they've done a great service. I received my order within 24hrs. I highly recommend them to anyone.
EXELLENT SERVICE FROM SGS, DELIVERED EXACTLY IN THE TIME FRAME QUOTED. HAVE NOT USED THE CHAIN SAW YET BUT I AM HAPPY WITH THE QUALITY OF THE MACHINE. WILL LET YOU KNOW HOW IT PERFORMS. WILL CERTAINLY RECOMMEND THIS COMPANY.
Ordered ryobi drill late Thursday night recived it first thing Saturday morning, fast service very please will definitely order again many thanks.
Very good stands, looks and feel solid and safe. Good height adjustment especially when using ramps to gain a little bit more space under the car.
Very satisfied with a purchase. I would definitely recommend the product... and now I like them even better...
https://www.youtube.com/watch?v=1ibBCMPT7EA
I love doing business with SGS. They have great prices, products, communication and customer service! Above all they deliver fast... every time.
Great price, easy to use website and free next day delivery
On my product. Will be the first place I look for any future purchases.
Also the courier company used by SGS deserve a mention as so many companies
Are let down by a poor courier service, not so for SGS. DHL contacted
Me by email and gave an accurate one hour time slot for delivery.
Sgs is a great company to buy from. I have bought from there website of a few occasions and never disappointed with the service. Speedy deliver and never any problems! A great prices and products.
I am delighted with the tool box it is just what I needed without having to pay hundreds of pounds for other types, I can't wait to fill it with my tools that are lying round the house.
Thank you
SGS
Frank.
Delivery was received the morning after I placed my order, well within the "Next Day" offered.
My 24L compressor is strongly made and the accessories seem of equally quality.
My only niggle is the manual was not clear on where the air filter was to be fitted. The SGS video for the model on YouTube gave me the answer.
I would recommend SGS for their service and product quality.
Seriously well deserved 5 stars. I originally order the tool chest via eBay but their rules would not allow a different delivery address. Due to the size of the tool chest it was critical that it was delivered to my home address.
SGS immediately offered to cancel the order and refund me. I then re-ordered direct from the SGS website. Customer services could not have been more obliging and helpful. The communication was brilliant and I was constantly updated as to the status of my order.
SGS's courier offered a similar service and kept me updated as to the delivery. Even to the extent of phoning me and offering THREE delivery dates. Topping it off by stating that the driver will call me an hour before delivery so I could leave work and return home to meet with the driver.
To be honest it doesn't get better than this. This has to a bench mark for other companies to follow. Top drawer!
As a start up company I'm on a budget but sgs's prices allowed me to get two items for the price of one, next day delivery that came with its own hour slot was very help full with so much to do atm and a very good price for heavy items, when I need more items I'll be checking sgs first
Thanks to Dave and all the team at SGS engineering for another quality product delivered speedily as always Merry Christmas all kindest regards mph
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members