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SGS Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
54
value
55
shipping
54
quality
52

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GB
1 review
0 helpful votes
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TJ3 trolley jack
January 22, 2019

Nice piece of equipment, heavier than I thought looks well built though. Still have yet to put it to the real test of lifting the car

Date of experience: January 21, 2019
GB
1 review
0 helpful votes
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First Class Company
January 22, 2019

Great quality axle stands at an excellent price and fast delivery. Will definately use them again. Its my go to shop for best quality equipment

Date of experience: January 21, 2019
GB
1 review
0 helpful votes
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Excellent service
January 22, 2019

Many thanks for the assistance. First class service and excellent items.
Web query Sunday evening and rang me first thing Monday morning with the answer
Thanks again and hope to use again soon

Date of experience: January 21, 2019
GB
1 review
0 helpful votes
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Excellent service
January 21, 2019

I needed two tail gate struts for my vw
T4, looked on many sites but all way to expensive or poor quality. I found SGS Engineering by chance, they have an excellent web site, very clear and easy to select the correct item needed. Will definitely be using them again... keep up the good work!

Date of experience: January 21, 2019
GB
1 review
0 helpful votes
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Gas Struts
January 21, 2019

Very happy with my purchase of 2 gas struts for rear flap of vehicle we are building. Quick delivery and will use again for sure. Lee at Gardiner Bodies.

Date of experience: January 21, 2019
GB
1 review
0 helpful votes
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Quality Product
January 21, 2019

A Quality product. With easy payment and very fast delivery... will certainly look at SGS first when looking for tools...

Date of experience: January 20, 2019
GB
1 review
0 helpful votes
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Top notch
January 21, 2019

SGS products are top quality and brilliant prices. Used the company a few times and always get top service. First port of call for any kit now

Date of experience: January 20, 2019
GB
1 review
0 helpful votes
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From ordering through to delivery the whole process was faultless and as smooth as silk. Will be using SGS again in the very near future.

Date of experience: January 20, 2019
GB
2 reviews
0 helpful votes
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SGS Engineering
January 21, 2019

Ordered some Axle Stands, very well made and arrived at 09:30 next day! Impressed. Have ordered before and likely to order again.

Date of experience: January 20, 2019
GB
1 review
0 helpful votes
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Never heard of this company before always used ebay. Not any more great quality item, Great price plus next day delivery cannot fault.

Date of experience: January 20, 2019
GB
1 review
1 helpful vote
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Trolley jack
January 21, 2019

Quality product. Well built... and quick delivery

A cut above so much of the branded far east manufactured imports on offer

Date of experience: January 19, 2019
GB
1 review
0 helpful votes
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Excellent advice from sales team, fast delivery, well packed, thank you.
Highly recommended for price, service and quality.

Date of experience: January 19, 2019
GB
1 review
0 helpful votes
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50lt Compressor
January 21, 2019

Recently purchased the 50lt Compressor and 5 piece spray kit, also the 71 piece air tool kit. Everything was in excellent condition on arrival and it did not take long to set up. Really pleased with the purchase and have been using constantly. Highly recommended for small workshop.

Date of experience: January 19, 2019
GB
1 review
0 helpful votes
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I Read some positive reviews but didn't really know what to expect. The pallet arrived with a very securely packed tool cabinet. The quality and overall finish is amazing (I am very picky). This compares to high end cabinets and much better than the PRO versions I have purchased previously from the usual high street warehouse type shops. Almost too good for the garage! May well buy another to further improve management of all the tools - highly recommended

Date of experience: January 19, 2019
GB
1 review
0 helpful votes
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I bought a 26" 5 drawer roller cabinet. The quality is great, and it's fantastic price meaning that these two factors combine to deliver excellent value for money. The quality of the castors, drawer bearings, and the main carcass itself is far superior to certain other mainstream suppliers, especially for the price.
Very fast delivery, and it arrived next day with no issues.
Spot on SGS, I'll be back for the 26" chest to go on top of it soon!

Date of experience: January 19, 2019
GB
1 review
0 helpful votes
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Ordered this for my husband and it was delivered in less than 24 hours. He is pleased with the quality and accessories with the chainsaw. He has used for one day. It is a powerful machine.

Date of experience: January 19, 2019
GB
1 review
0 helpful votes
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Great Value, fast delivery, many thanks. I could not find this item any cheaper than SGS Engineering.

Date of experience: January 17, 2019
GB
1 review
0 helpful votes
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Engine crane leveller
January 16, 2019

Quick delivery good quality item as described in catalouge impressed with quality will be ordering more as I need it

Date of experience: January 16, 2019
GB
1 review
0 helpful votes
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Lexus Boot Gas Struts
January 17, 2019

Purchased 2 replacement gas struts for my Lexus - I didn't realise how bad the old units were until I fitted these. Fast delivery, excellent price and really easy to fit.

Date of experience: January 16, 2019
GB
1 review
0 helpful votes
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Excellent price, easy to use website and next day delivery. Third time that I have used this company now :)

Date of experience: January 16, 2019