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SGS Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
54
value
55
shipping
54
quality
52

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GB
1 review
0 helpful votes
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Hi. My experience up to know has been excellent. I asked for a different
Delivery day, which they accommodated. When it was delivered the
Couriers had laid the box on it's side, and although the box looked
Undamaged, everything had moved to one side and damaged the plastic
Cowling. I took a couple of pics and sent them an email and they replied
Saying they would send out a replacement in 5 days. A couple of days
Later I ordered some spare couplings and oil, and today they all turned
Up together, 5 days after I reported the damage. The quality of the
Fittings is good, being all brass, and the build of the compressor is
Also very good. I would say I am quite a fussy person having been an
Engineer a few years ago, but I am very pleased with their goods. So
For me the service I have received has been first class and I would
Recommend them to anyone looking to buy from a UK supplier.

Date of experience: February 3, 2019
GB
1 review
0 helpful votes
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Have purchased two compressors and various tools from SGS.
Compressors used for stapling, drilling, sanding and sandblasting - also blow/dusting other tools.
Quality is very very good for the price.
Advice given online on what to purchase is very sound - you need to read it and take heed.
Compressors used for stapling, drilling, sanding and sandblasting - also blow/dusting other tools.
Very prompt delivery.
Only one minor error made in the order of some compressor oil. Dealt with very efficiently and without any fuss.

Date of experience: February 3, 2019
GB
1 review
0 helpful votes
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Tough tools
February 4, 2019

Purchased a chain saw, 20" came with tools and a spare chain, has worked brilliantly and without any fault lobbing down a palm tree. Great tool at a fair price for domestic use with good instructions on how to se, stay safe and maintenance. Top dollar. I would recommend any of my friends to look at SGS 1st, to gauge price, value and the build quality against other brands.

Date of experience: February 3, 2019
GB
1 review
0 helpful votes
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Quality feed back
February 4, 2019

Great quality with outstanding service. The delivery was quicker than i thought which i was very pleased about.

Date of experience: February 3, 2019
GB
1 review
0 helpful votes
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Shopped around for new compressor but the 24 litre unit from SGS was by far the best value. Decided to buy new nailer/stapler too. Well made and British what more could you want. Delivered next day.

Date of experience: February 3, 2019
GB
1 review
0 helpful votes
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Saw
February 4, 2019

Fantastic service and a great price ordered on Thursday arrived on the Monday right on the time I was told also the saw is top quality

Date of experience: February 3, 2019
GB
1 review
0 helpful votes
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Excellent
February 4, 2019

Sgs, excellent service and fast delivery... ordered 3pm wednesday arrived thursday dinner time. Will use again

Date of experience: February 3, 2019
GB
1 review
0 helpful votes
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Ryobi
February 4, 2019

Brought ryobe one +from sgs and found them great, fast delivery and great communication, I recommend sgs brilliant team.

Date of experience: February 3, 2019
GB
1 review
0 helpful votes
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Great quality struts with quick delivery, at a good price. Happy to recommend and I will be a repeat customer.

Date of experience: February 3, 2019
GB
1 review
0 helpful votes
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Bought a SGS 24lt compressor, top quality, as describe, delivery next day, we'll packed, ordered two from Alidi, had to return them, both damaged, poor quality compared to SGS. Recommend this compressor to anyone who as a small workshop.

Date of experience: February 3, 2019
GB
1 review
0 helpful votes
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I ordered a milwaukee sawzall from sgs. After my late night decision the tool was promptly shipped out the next morning. I was informed of the fact the item had been shipped I was also given a time slot from the delivery company. The tool was at a very good price and good quality. I will be purchasing more tools from sgs in the near future. Great service, great quality tool and delivery was on time even with all the bad weather we had in the week. I am very impressed with sgs I highly recommend sgs

Date of experience: February 3, 2019
GB
1 review
0 helpful votes
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Excellent service
February 4, 2019

Fantastic price, service and speedy delivery, and product is exactly as described, would highly recommend and certainly use SGS eng. Again

Date of experience: February 3, 2019
GB
1 review
0 helpful votes
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Very happy customer
February 3, 2019

Fast delivery, good quality and very good value for money.

Will definitely buy from SGS Engineering again

Date of experience: February 2, 2019
GB
1 review
0 helpful votes
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Bought a set of wheel dollies from SGS recently and could not believe the quality compared to the cost.
Made from a decent gauge steel, powder coated, good quality castors and a complete nut and bolt kit to assemble.
Really well finished product, no sharp edges or burrs, all holes accurately drilled making assembly dead easy.
Well packaged and arrived super quick.
When you take into account how much decent castors cost ( about £4 each) it really isn't worth trying to make these..

Date of experience: February 2, 2019
GB
1 review
0 helpful votes
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Tool box
February 2, 2019

Brilliant tool box for the monies paid, excellent build quality & dispatch time, overall the transaction could not have been bettered no matter where i might have shopped. Thank you SGS Engineering for a brilliant item

Date of experience: February 1, 2019
GB
1 review
0 helpful votes
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Advoid
January 31, 2019

Advoid. The company will not display their negitive comments on their website and only publish the good ones. I purchased a tool box because of all the good comments, now i feel lied to majorly.

£550 for a tool box that all the draws catch on the side of the box, the paint is already comming off, and x2 draws were missing the draw liners.
10 year warranty is a lie. I had to prove that the box was missing its draw liners and still have not revieved replacements.

They delete negitve comments.
The company have your money and dont care.
I have had to make the best of a bad situation and pay out more money for a company to wrap the box to hide the botch paint job. But it dosent hide the scratches from when you open the draws and it catchs on the side of the box on every draw.

Take my warning. Be carefull dealing with this company.

Date of experience: January 31, 2019
GB
1 review
0 helpful votes
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What a service
January 30, 2019

Thanks very much to the team for going to so much trouble to ensure i got the right parts even at the weekend Highly recommended Paul

Date of experience: January 30, 2019
GB
1 review
0 helpful votes
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My boot struts were easy to order, with simple instructions on how to ensure I was ordering the right item for my make of car. The struts arrived quickly and well packaged. To fit the struts there was even a step by step video tutorial which made the whole process stress free. I now have a boot that is easy to open and stays open, with easy to fit instructions all at the fraction of the price of going to a garage to get it done - and yes I am a woman, who says we can't do car DIY!

Date of experience: January 29, 2019
GB
1 review
0 helpful votes
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Just bought some 16Amp - 13amp adapters for the generator purchased last year. First class service and product as usual.

Date of experience: January 28, 2019
GB
1 review
0 helpful votes
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British at its best
January 28, 2019

Fast delivery and good products, buy British, everything I have bought from SGS has been top notch, recommended & given a big thumbs up.

Date of experience: January 27, 2019