business logo of SGS

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate SGS?
grey star
grey star
grey star
grey star
grey star

SGS Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
54
value
55
shipping
54
quality
52

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Steve B.
Unfollow Steve B.
Send Message
Share Review
Report Review

Item was ordered online and delivered next day which is unusual when you start in the North of Scotland. I was kept informed all the way through the process, excellent service.

Date of experience: February 10, 2019
GB
1 review
0 helpful votes
Follow Dave N.
Unfollow Dave N.
Send Message
Share Review
Report Review

Searched the Web for quality garage equipment and must say SGS are hard to beat. Purchased a 2.5 ton high lift trolley Jack with axle stands. Well manufactured parts and second to none service. Customer service at its best cheers Dave.

Date of experience: February 10, 2019
GB
1 review
0 helpful votes
Follow Gavin M.
Unfollow Gavin M.
Send Message
Share Review
Report Review

Tool chest
February 10, 2019

I ordered a 3 piece tool box when it arrived I was very impressed with it, the delivery was very quick and was very good value for money. I would definitely recommend SGS engineering in the future

Date of experience: February 9, 2019
GB
1 review
1 helpful vote
Follow Ian H.
Unfollow Ian H.
Send Message
Share Review
Report Review

50lt Air compressor
February 10, 2019

I bought a air compressor from SGS. Great product, 2yr warranty. It arrived on time. Very pleased. I would definitely recommend this company. Very good product.

Date of experience: February 9, 2019
GB
1 review
1 helpful vote
Follow Guy M.
Unfollow Guy M.
Send Message
Share Review
Report Review

Excellent service, including email updates, advance notice from the courier company, timely delivery. Very well packaged tool chests so no damage upon arrival. Very sturdy product, probably overkill for a plucky amateur like myself, but worth every penny.

Date of experience: February 9, 2019
GB
1 review
1 helpful vote
Follow Rob I.
Unfollow Rob I.
Send Message
Share Review
Report Review

Replacement parts
February 10, 2019

The Company. Is first rate, easy website, fast ordering, super fast delivery and the products are first class. I can't recommend this Company highly enough.

Date of experience: February 9, 2019
GB
1 review
0 helpful votes
Follow David B.
Unfollow David B.
Send Message
Share Review
Report Review

Fantastic company
February 10, 2019

This is the second item i have bought from sgs engineering the first was a set of 4 dollys and this one being a low profile jack. Both are excellent high quality items and delivered the next day. I don't normally write reviews but am we'll impressed with this company so thought they deserve a mention

Date of experience: February 9, 2019
GB
1 review
0 helpful votes
Follow A N.
Unfollow A N.
Send Message
Share Review
Report Review

Ordered their mobile heavy duty 3 part tool box. Very impressed when it arrived. I wasn't expecting anything near the build quality for this price, nice thick steel and well engineered hinges and clasps. I'm glad I took the punt on it. Free delivery was a bonus too.

Date of experience: February 8, 2019
GB
1 review
0 helpful votes
Follow James C.
Unfollow James C.
Send Message
Share Review
Report Review

Bought the SGS 62cc 20" Chainsaw. The delivery was excellent ordered Friday night and delivery was Tuesday afternoon. Excellent user manual in the box and online. Easily assembled and fuelled, after running it for a few minutes I retensioned the chain and was ready to go. The chainsaw cut through 8" día logs easily. Would definitely recommend both chainsaw and company. Thanks.

Date of experience: February 8, 2019
GB
1 review
0 helpful votes
Follow Alexandra P.
Unfollow Alexandra P.
Send Message
Share Review
Report Review

Awesome customer service
February 9, 2019

Excellent communication from when I placed my order, right through until delivery. Product cheaper than most but not cheap quality. Will definitely use again and recommend to others. Thank you :)

Date of experience: February 8, 2019
GB
1 review
1 helpful vote
Follow Andrew M.
Unfollow Andrew M.
Send Message
Share Review
Report Review

Super products
February 9, 2019

Have brought twice of this company, on both occasions the products were super, it was hassle free and they turned up before time on each occasion. Would highly recommend, keep up the good work.

Date of experience: February 7, 2019
GB
1 review
0 helpful votes
Follow Hamish B.
Unfollow Hamish B.
Send Message
Share Review
Report Review

Prompt replies to my queries and next day delivery of exactly what was ordered. Great Service, great products.

Date of experience: February 7, 2019
GB
1 review
0 helpful votes
Follow andy p.
Unfollow andy p.
Send Message
Share Review
Report Review

Service
February 6, 2019

I have been using Hilti product's for over 30 years. I thought I'd give this company
A bash-go. They don't disappoint, top-notch gear and delivered FAST. Good customer
Service of which you'd expect from your outlay, but overall deal with these and you
Won't go wrong!

Date of experience: February 6, 2019
GB
1 review
0 helpful votes
Follow Alex F.
Unfollow Alex F.
Send Message
Share Review
Report Review

Good communication.
February 6, 2019

Good communication from company. I only ordered one strut in error, and was contacted and able to order a second one, at no extra postage cost and thus qualify for warranty.

Date of experience: February 6, 2019
GB
1 review
0 helpful votes
Follow Michael S.
Unfollow Michael S.
Send Message
Share Review
Report Review

Perfect
February 6, 2019

Easy online ordering, clear dispatch and delivery instructions. Product arrived on time and as expected. All at a great price. Perfect. Thank you SGS Engineering

Date of experience: February 5, 2019
GB
1 review
1 helpful vote
Follow Paul B.
Unfollow Paul B.
Send Message
Share Review
Report Review

I have purchased a number of items from SGS. I am never disappointed by the quality for such a good price. The latest is a high lift trolley jack - its amazing - lifting 1.5 tons to 800mm. If you want a quick, high lift then you need one of these. No nonsense construction will take abuse for years to come by the looks of it.
With free next delivery what more could you want!

Date of experience: February 5, 2019
GB
1 review
0 helpful votes
Follow Micelle b.
Unfollow Micelle b.
Send Message
Share Review
Report Review

Quick and efficient
February 5, 2019

Very efficient. Easy to order, and pay withal choice of paying by PayPal or card, quick delivery, with plenty of delivery information

Date of experience: February 4, 2019
GB
1 review
0 helpful votes
Follow David S.
Unfollow David S.
Send Message
Share Review
Report Review

Impressed!
February 4, 2019

I recently purchased a 3t trolley jack with 6t axle stands and I'm really impressed with the quality. The ordering process was very easy, I was kept informed as my order was progressed and I received my items the following day. I would certainly purchase from SGS again and would highly recommend. Thank you for an excellent service!

Date of experience: February 4, 2019
GB
1 review
0 helpful votes
Follow Shane S.
Unfollow Shane S.
Send Message
Share Review
Report Review

SGS continue to supply quality products at very competitive prices. Fast free delivery and good communication. Will use again for sure.

Date of experience: February 4, 2019
GB
1 review
0 helpful votes
Follow Paul S.
Unfollow Paul S.
Send Message
Share Review
Report Review

Tool chest
February 4, 2019

Ordered tool chest on Tuesday arrived on Wednesday very happy Thursday. Good quality product. Will recommend to friends and workmates.

Date of experience: February 4, 2019