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The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.
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Item was ordered online and delivered next day which is unusual when you start in the North of Scotland. I was kept informed all the way through the process, excellent service.
Searched the Web for quality garage equipment and must say SGS are hard to beat. Purchased a 2.5 ton high lift trolley Jack with axle stands. Well manufactured parts and second to none service. Customer service at its best cheers Dave.
I ordered a 3 piece tool box when it arrived I was very impressed with it, the delivery was very quick and was very good value for money. I would definitely recommend SGS engineering in the future
I bought a air compressor from SGS. Great product, 2yr warranty. It arrived on time. Very pleased. I would definitely recommend this company. Very good product.
Excellent service, including email updates, advance notice from the courier company, timely delivery. Very well packaged tool chests so no damage upon arrival. Very sturdy product, probably overkill for a plucky amateur like myself, but worth every penny.
The Company. Is first rate, easy website, fast ordering, super fast delivery and the products are first class. I can't recommend this Company highly enough.
This is the second item i have bought from sgs engineering the first was a set of 4 dollys and this one being a low profile jack. Both are excellent high quality items and delivered the next day. I don't normally write reviews but am we'll impressed with this company so thought they deserve a mention
Ordered their mobile heavy duty 3 part tool box. Very impressed when it arrived. I wasn't expecting anything near the build quality for this price, nice thick steel and well engineered hinges and clasps. I'm glad I took the punt on it. Free delivery was a bonus too.
Bought the SGS 62cc 20" Chainsaw. The delivery was excellent ordered Friday night and delivery was Tuesday afternoon. Excellent user manual in the box and online. Easily assembled and fuelled, after running it for a few minutes I retensioned the chain and was ready to go. The chainsaw cut through 8" día logs easily. Would definitely recommend both chainsaw and company. Thanks.
Excellent communication from when I placed my order, right through until delivery. Product cheaper than most but not cheap quality. Will definitely use again and recommend to others. Thank you :)
Have brought twice of this company, on both occasions the products were super, it was hassle free and they turned up before time on each occasion. Would highly recommend, keep up the good work.
Prompt replies to my queries and next day delivery of exactly what was ordered. Great Service, great products.
I have been using Hilti product's for over 30 years. I thought I'd give this company
A bash-go. They don't disappoint, top-notch gear and delivered FAST. Good customer
Service of which you'd expect from your outlay, but overall deal with these and you
Won't go wrong!
Good communication from company. I only ordered one strut in error, and was contacted and able to order a second one, at no extra postage cost and thus qualify for warranty.
Easy online ordering, clear dispatch and delivery instructions. Product arrived on time and as expected. All at a great price. Perfect. Thank you SGS Engineering
I have purchased a number of items from SGS. I am never disappointed by the quality for such a good price. The latest is a high lift trolley jack - its amazing - lifting 1.5 tons to 800mm. If you want a quick, high lift then you need one of these. No nonsense construction will take abuse for years to come by the looks of it.
With free next delivery what more could you want!
Very efficient. Easy to order, and pay withal choice of paying by PayPal or card, quick delivery, with plenty of delivery information
I recently purchased a 3t trolley jack with 6t axle stands and I'm really impressed with the quality. The ordering process was very easy, I was kept informed as my order was progressed and I received my items the following day. I would certainly purchase from SGS again and would highly recommend. Thank you for an excellent service!
SGS continue to supply quality products at very competitive prices. Fast free delivery and good communication. Will use again for sure.
Ordered tool chest on Tuesday arrived on Wednesday very happy Thursday. Good quality product. Will recommend to friends and workmates.
Answer: Because they supply good quality products at competitive prices. They are also knowledgeable about the products and service they offer.
Answer: ? Just had a fantastic consumer experience from sgs?
Answer: Cannot be the same company my experience was positive from start to finish
Answer: It says 'Made in China' on the metal plaque on the air receiver tank, so I assume it all comes from there - but it is still a good unit.