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SGS Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
54
value
55
shipping
54
quality
52

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GB
1 review
0 helpful votes
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Very good
February 27, 2019

Bought a trolley jack. Well priced, delivered quickly (with 1 hour time slot). Couldn't ask for more, really

Date of experience: February 27, 2019
GB
1 review
0 helpful votes
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5 Star Service and goods
February 27, 2019

It is refreshing to find a company that not only provide great products at a great price, but one that also provides excellent customer service. We ordered a large amount of various machinery and one box had a small part missing.
Customer Service answered the phone within two rings, apologised for the error and promptly shipped the missing part. It doesn't get better than that.

Date of experience: February 26, 2019
GB
1 review
0 helpful votes
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First Class
February 27, 2019

First class, excellent company to deal with. I was looking to buy a trolley jack, SGS have a wide range to choose from and very competitive prices. The one I chose arrived next working day and is excellent quality. Highly recommend buying from SGS.

Date of experience: February 26, 2019
GB
1 review
0 helpful votes
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Great Service from SGS
February 27, 2019

Well built up and commissioned yesterday work extremely well probably ten ton is over the top but does exactly what I want it to do

Date of experience: February 26, 2019
GB
1 review
0 helpful votes
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Outstanding Service
February 26, 2019

I bought some gas struts for my Mercedes. They came very quickly and were great value. I hit a snag with my car when fitting them, but the technical support from SGS was great. Nothing was too much trouble for them. An excellent company.

Date of experience: February 25, 2019
GB
1 review
1 helpful vote
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Boot Struts
February 25, 2019

After receiving the wrong struts from an ebay seller I was happy to find SGS to be a professional and helpful business that sent me the correct struts for my car at a great price, with no fuss and quick delivery. The struts are perfect, thank you, I'll definitely be back when I need more parts.

Date of experience: February 25, 2019
GB
1 review
1 helpful vote
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Excellent advice, prompt execution of the order, both let down by the delivery company, my overnight e mail was responded to quickly and delivery sorted when jack arrived was in use within 30 mins. Will buy again
Peter

Date of experience: February 24, 2019
GB
1 review
1 helpful vote
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Item arrived very quickly the trolley jack is of great quality. No fuss, drama free, just the way that business should be

Date of experience: February 24, 2019
GB
1 review
2 helpful votes
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Ordered and delivered within 24hrs. This is how a business should be run. Quality products at realistic prices.

Date of experience: February 24, 2019
GB
1 review
0 helpful votes
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First Class service
February 24, 2019

What can i say that hasn't been said before. Ordered 2 pm Wed, delivered 9 am Thu. Well done to the courier company. The tool chest itself was exactly as expected. It's not top of the range but neither is the price and all in all extremely good value for money. Easy to unpack and assemble, although the instructions need updated. Asked to remove the side panel and slide out the top tool chest. The side panel has already been removed and the top tool chest held in place in the base by 4 screws on the bottom of the unit. Easy enough to unscrew if i could only find my screwdrivers. Why can't I keep all my tools in the same place? :)

Date of experience: February 23, 2019
Brazil
1 review
0 helpful votes
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Consistently Good Service
February 24, 2019

Recommended company.
I've bought several of there own brand products which have been good quality and priced well. Recently I've bought a Milwaukee tool which was competitively priced.
In all cases items were dispatched the same day and delivered the next, great service!

Date of experience: February 23, 2019
GB
1 review
1 helpful vote
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I bought a milwaukee m18 chx sds drill from SGS services and the service was brilliant, prompt next day delivery and great customer service including pdf invoice. Item arrived well packed as described what not to like. As a added bonus the item was cheaper than anywhere else I could fi d on the Internet. Will definately purchase from this company again.

Date of experience: February 23, 2019
GB
1 review
0 helpful votes
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A very good company
Very good professional service with good comms Product excellent and great value and swift delivery

Date of experience: February 23, 2019
GB
1 review
0 helpful votes
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Ordered an air compressor on Monday at midday, it was on my doorstep at 8.45am the next day!
Excellent service, top product and am very very pleased!
Thank you.

Date of experience: February 23, 2019
GB
1 review
0 helpful votes
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Ordered two 3 ton low profile garage trolley jacks, these are heavy but build quality looks great and very robust. Ordering process was simple, communication was great and delivery next day was spot on. Would certainly recommend SGS.

Date of experience: February 21, 2019
GB
1 review
1 helpful vote
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Great Value!
February 22, 2019

I purchased a pair of Axle stands, they are very strong, well made, Cheap, and delivered the next day, what more can you ask for. I am looking at SGS trolley jacks now, as SGS look better value than anything else I have seen so far. I normally buy from Machine Mart but that maybe about to end as I have been so impressed with SGS.

Date of experience: February 21, 2019
GB
1 review
0 helpful votes
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Very efficient in every way. Informative video prompted me to buy from SGS. Struts were fitted in 5 mins. Very fast delivery with good communication.
Will definitely recommend

Date of experience: February 21, 2019
GB
2 reviews
1 helpful vote
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Let's hope that after Brexit we still have companies like SGS, who can produce the quality goods we need at a fair price with a fast and efficient service

Date of experience: February 21, 2019
GB
1 review
0 helpful votes
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Received email on delivery date and approximate time and yes, it was bang on!

Tonight I calibrated the 25kN load ram in my compression machine and... it was bang on!

Excellent service, excellent item, quality from the U.S. A and quality service from England.

Thank you.

Will purchase further load cells from SGS.

Date of experience: February 20, 2019
GB
1 review
0 helpful votes
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Excellent service and delivery next day. Jack looks to be very well engineered and I'm pleased with the purchase.

Date of experience: February 20, 2019