• Amazon Seller Central

Amazon Seller Central

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Overview

Amazon Seller Central has a rating of 1.1 stars from 411 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Amazon Seller Central most frequently mention customer service, bank account, and credit card problems. Amazon Seller Central ranks 423rd among Ecommerce Tools sites.

  • Service
    101
  • Value
    92
  • Shipping
    71
  • Returns
    72
  • Quality
    85
Positive reviews (last 12 months): 3.1%
Positive
1
Neutral
0
Negative
31
29
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Why do we want big multinationals who can't provide customer service...even to fix a problem they have?
  • Their amazon seller central is awful, very complicated to use compared to other platforms.
How would you rate Amazon Seller Central?
Top Positive Review

“I'm new business for Amazon”

M.Noman maqbool N.
8/5/23

My Name is M.Noman My Father name is M.maqbool I'm from Gujranwala Pakistan I completed for 12th icom

Top Critical Review

“Treats small business sellers like dirt”

Karthik S.
1/14/24

Received one product expiration date complaint from one customer where the gummy product has good expiry of 110 days. Amazon threatens to take down our listings and our 8 year old seller account. We are the small business manufacturer with FDA inspected and quality certifications from NSF, ISO and BRCGS. Any appeal you send comes back with the same cookie cutter response. Horrible big brother attitude. They are a MONOPOLY. I really wish the FTC takes them down.

Reviews (411)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (79) amazon seller (94) seller support (56) seller account (52) credit card (20)
Thumbnail of user karthiks29
1 review
1 helpful vote
January 14th, 2024

Received one product expiration date complaint from one customer where the gummy product has good expiry of 110 days. Amazon threatens to take down our listings and our 8 year old seller account.
We are the small business manufacturer with FDA inspected and quality certifications from NSF, ISO and BRCGS.
Any appeal you send comes back with the same cookie cutter response.
Horrible big brother attitude. They are a MONOPOLY. I really wish the FTC takes them down.

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Value
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Quality
Thumbnail of user johng7199
1 review
0 helpful votes
February 8th, 2024

Created a seller account, which I was paying for, and partially completed the registration process. After some time, I returned to the account to complete the setup process and found it had been deactivated. I'm on hold again on my fifth call in the last month without resolution. Have been told the same thing 3 times: You'll get an email in 3 days with a link which will fix everything -- but it never comes!

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Thumbnail of user paulc3866
2 reviews
0 helpful votes
February 20th, 2024

I have been a seller on Amazon for 20 years and their seller help is terrible. You create a case and provide all the detail and they respond with some boiler plate on an entirely different issue. Their associates do not read or understand what the seller is requesting that they need seller help. I have had at least 12 cases and everyone of them was ever resolved through their case review. I have about had it with them and believe it is time to close down my storefront and say good bye to the hassle of dealing with Amazon.

Thumbnail of user davidl6497
1 review
1 helpful vote
January 18th, 2024

Title: Extremely Disappointing Experience with Amazon Seller Accounts

Review:

I recently attempted to set up an Amazon seller account and was thoroughly disappointed with the entire process. Firstly, the setup process was incredibly convoluted and time-consuming, far from what you would expect from a platform of Amazon's caliber. Navigating through the system, especially the 'Add a Product' page, was a nightmare - it's shockingly unintuitive and user-unfriendly.

To make matters worse, I was charged £30 before my account was even approved. What's more frustrating is the lack of response from Amazon regarding this issue, despite multiple attempts to communicate with them.

Having now looked at other reviews, I see this is a common problem, with most users giving the minimum star rating across various platforms. I regret not checking these reviews earlier. My advice to anyone considering opening a seller account on Amazon: proceed with caution and be prepared for a challenging and potentially unsatisfying experience. That's the polite way of saying dont bother.

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Thumbnail of user davidj3873
1 review
0 helpful votes
December 12th, 2023

It is the worst platform ever, with poor communications. Scammers keep the money for months and months as an interest-free loan, claiming you have validation to the policy; which policy are you talking about? I could never find a natural person to talk to and resolve an issue. I wish the TikTok seller center platform would wipe them off forever. Ultimately, what can we expect from the CFO when he looks like a caw?

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Thumbnail of user m.nomanmaqbooln
1 review
0 helpful votes
August 5th, 2023

My Name is M.Noman My Father name is M.maqbool I'm from Gujranwala Pakistan I completed for 12th icom

Tip for consumers:
Like and share

Products used:
Nike's

Value
Thumbnail of user johneya
1 review
0 helpful votes
February 14th, 2024

Every bad word in every language won't get close to how bad this is. Amazon Central and selling on Amazon in general is the worst experience in human history. They rob you and it's your fault for them robbing and stealing your money!

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Thumbnail of user shinemey
2 reviews
7 helpful votes
December 16th, 2023

I want to state upfront that Amazon prides itself on being consumer-centric so sellers by default will always get shafted big time. Here are some of the problems that I face as a seller: 1. A negative review from a buyer might be false but it is virtually impossible to get a negative review removed. This of course can have a serious impact on your revenue streams; 2. Amazon may disallow you from listing an item if the price you set is too high, even if the price you set is fair and competitive; 3. You are not allowed to sell many items due to them being copyrighted; 4. You don't get paid for 3 weeks; 5. The fees that Amazon take are very high; 6. You are penalised if you don't send your orders Tracked, even though the value of what you are sending may be so low that it simply isn't worth the extra cost of Tracking; 7. Amazon are very intrusive and bother sellers all the time with emails about new rules and regulations about selling that create anxiety for the seller; 8. Dispatch times are sometimes just a day; 9. Your dashboard is cluttered and even changing your address can be very confusing; 10. Many listings at Amazon are incorrect and give the wrong product information, which means that the seller can sometimes list a product incorrectly. My advice is tread cautiously before you decide to sell on Amazon. I have found that selling on Ebay works much better for me as I have more control over my listings and Ebay are far less intrusive.

Thumbnail of user surindertiwari
1 review
0 helpful votes
October 9th, 2023

Seller support gave misinformation that in case of return, the seller would get the goods back or automatically paid back for that within 50 days. Then advised to file SAFE-T claim which was 'denied'. It seemed a formality and amazon does not care for the sellers. REALLY DISAPPOINTED. Will never recommend anyone to go for selling on amazon.

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Thumbnail of user mc1153
2 reviews
12 helpful votes
March 20th, 2022

Been selling for a few yrs. Parcels to pallets goes missing. Then get automatically disposed of. Customer service disgraceful with 99% generally automated response asking for more details which them exact details already supplied. Just time wasting scam artists. Avoid these scam artists for selling your products

Tip for consumers:
avoid

Returns
Quality
Thumbnail of user zoyak24
1 review
2 helpful votes
August 27th, 2023

My account got shut down because of some IP problems, and let me tell you, I've been banging my head against the wall trying to sort it out with Amazon. Seriously, it's beyond frustrating how they seem to be MIA when you need help the most. To all you sellers out there dealing with the nightmare of account deactivation, do yourself a favor and skip the endless appeals. Just go straight to a specialist who knows the ins and outs. I personally used Reinstate Amz

Thumbnail of user ryanliddall
1 review
4 helpful votes
June 21st, 2023

Absolute joke of a company. Started selling on Amazon in Jan 2023. Waste of time, 9/10 items get returned without any message from the customer. In most case you never see the item again. One even opened a case before it was posted so you know it a lie. EBay let's you talk to the customer. I've sold on their platform for years and I would say that less than 1/100 gets returned. The sooner the account gets shut down the better.

Thumbnail of user arunp45
1 review
1 helpful vote
October 23rd, 2021
Verified purchase

I recently bought a book for my teenaged kid about Astronomy from Amazon as I have been an Amazon customer since 2012 onwards. The book was priced at ₹ 550 and a discounted price was shown as ₹ 368/-. When I received the book, I was shocked and surprised to see the book carrying an MRP price tag showing its price as ₹ 199/-. I took this up Amazons Customer Service team, but as usual I received a lengthy apologetic email and nothing happened after that.
Now that same book is priced at ₹ 499/-
This is not the first such instance happening with me and every time they just send an apologetic email and close the issue.
Strange and Pathetic policies they have as they are trying hard to increase their supplier or seller base and not identifying such fraudulent and deceitful suppliers and getting them shredded from their website

Products used:
Almost every home utility and personal usage products .... to car accessories, home lighting etc

Thumbnail of user spencer01dian
1 review
4 helpful votes
May 11th, 2023

The worst service you can receive from any company. You will never be able to speak with a supervisor. All their agents are overseas. When you goods are damage are missing you are on your own. The will put you on hold giving them time to document them just hand up. I few minutes later you will get an email that you can't respond to. This will go on for month as in my situation. They even refuse to send my products back to me as I am Requesting.

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Thumbnail of user garyo470
1 review
6 helpful votes
August 22nd, 2023

Don't bother, use eBay or another platform, these people are quite nasty and deceitful, they have removed all telephone contact and will take 24 hours to reply to an email and will only reply with the same standard reply over and over again literally for weeks on end giving you no help whatsoever, I think the idea is that you will just go away they don't give a sh@t about their sellers, obviously they are to powerful to care and seem to take great please in ignoring you, probably run by ex twitter employees and I hope bozos yacht sinks!

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Thumbnail of user sabine.tabbara
1 review
3 helpful votes
August 23rd, 2023

I have been trying to get a hold of anyone to assist me in a matter regarding my account closure and to get a refund as I have never used the services for amazon seller central… They are unreachable! Almost like they don't exist… If I actually was a seller on amazon, I would feel extremely lonely and unassisted. This is no way to treat clients, it's outrageous.

Products used:
None, the account was brand new (just created) and it wasn’t clear I was going to be charged even if I closed it directly (if I pay, I would be allowed to use the service for 1 month, which I did not do).

Service
Value
Thumbnail of user maryp3477
1 review
6 helpful votes
August 3rd, 2023

Horrendous, they took 530 euros from my bank account. No explanation, cannot cancel credit card, no one to talk to. No help centre. If you send a complaint does not get answered. Just helping themselves to my bank account. FBA fees are extortion. Never again closing my account. BEWARE they are robbers take your stock and then take your money. 700 books taken by them. Its a scam. Stick to ebay boycott Amazon.

Service
Thumbnail of user douglasw30
2 reviews
1 helpful vote
December 26th, 2017

I have made numerous purchases from Amazon.com over a few years time. I have never had a problem with them. Interestingly, I had given negative feedback about a food supplement that didn't do anything for me, as advertised. I wasn't asking for a refund but was issued a refund anyway? My intention was only to give an honest objective review?
Amazon also has many good deals. I purchased a TIG welder off ebay a few weeks ago for what I thought was a good deal. Later I discovered that amazon.com also sells welders! I didn't know that? I could have purchased my welder brand new for $82 less than what i paid, and the shipping was free! Now I check with amazon.com first before any other internet purchase.

Thumbnail of user brandonm44
2 reviews
5 helpful votes
June 2nd, 2023
Verified purchase

I can't say much here that hasn't been said. All of the service reps are overseas. Every time you reach out for help you have to submit a form, schedule a call or email response, and wait. After waiting they say something like "we know how frustrating it is..." then they never answer your question. They tell you to look at a help page which doesn't cover the issue you're having problems with. I've tried troubleshooting submissions by using hundreds of variations of their "easy to upload" spreadsheets. None of which worked. I've patiently lost months of my life with the promise that it would finally work. Selling on Amazon is absolutely not worth it. I don't understand how anyone does anything. Save yourself the headache and mental anguish. Avoid it at all costs.

Products used:
Amazon Seller Central

Service
Value
Quality
Thumbnail of user khank24
1 review
12 helpful votes
October 12th, 2022

In my life I have never come across so much disorder business. The support is just a joke. No one speak English or all they do is send you automated reply. You can ask then any thing you will get copy paste reply. I have never ever seen anything like Amazon support or Amazon it self. To figured out Amazon make sure to contact angels because humans won't get it. They support is in India and they could care less to resolve or fix the issue. Shame shame shame.

Thumbnail of user nilsad3
1 review
5 helpful votes
August 18th, 2023

Joined Amazon Seller to try to earn some extra money. It turned out to be a nightmare. Not only did I barely sell anything, Amazon kept 85% of whatever I made in fees and then charged me $1,500 when I asked to return all of my products to me and close my seller account after only 3 months. Horrible experience.

Service
Value
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Thumbnail of user sahark15
1 review
2 helpful votes
February 6th, 2023

I have been selling on amazon as a side hustle for my telecom business.
Amazon is customer oriented and than mean they treat businesses as if they don't have a say. There is absolutely -0- support from them if it comes to customers buying "by mistake" or leaving review literally because they had no clue what they bought or how make it work. I am going to cancel my account with them pretty soon. They are damaging my business.

Thumbnail of user ozgec
1 review
3 helpful votes
August 6th, 2021

Hi everyone,

I've created an individual seller account 3 months ago. Before this, I've asked someone from customer service about charging issue they told me that if I create a professional account they will charged me once but if I switch my account to individual they will refund me. I did it and I switched my account in 2 days after. Now, it has been 3 months and they are still charging me and when I try to reach them by e-mail they send me always some links doesnt make sense. I can't reach them by phone. I really need help about this.

Thumbnail of user not165
1 review
10 helpful votes
June 15th, 2022

Sending a simple question about the "add to cart" button not working will result in stupid responses like I understand you would like to know why your offer is not winning the featured offer. Here follow these 2 'broken' links. WHAT? Or We see your listing is active. (No kidding, I see that too) go look for an update delete column and provide correct info. Here's another bad link for that too! Nothing to do with my question. Amazon should be ashamed.

Tip for consumers:
Set low expectations for any competant help.

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Thumbnail of user yavard
1 review
5 helpful votes
March 28th, 2023

Just shut down my store due to lack of help and a lot of fees. I lost $8000 within the past 2 years since opening an account. Amazon kept charging for storage fees and long storage fees and in the mean time, their stupid regulations did not let me to reduce the price the sell the items. For the items sold, there were many refunds to the buyers with no reason, and dumping the item. It would be good for the established sellers in Amazon who started in previous years, but anyone who starts new would loose money definitely.

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