Amazon Seller Central

I've been selling with Amazon for about 4 months and had issues from the very start. In the beginning I had issues setting up my account, then sending inventory as their rules changed and now with listing, feedback and customer service. Ii's been an absolute nightmare dealing with their customer service teams. First of all it's nearly impossible to get a hold of anyone, and when you do, it's nearly impossible to understand them. English is my third language and I'm very understanding and patient. However, it is unprofessional and ridiculous that a company this size can't hire people that speak fluent English. I have multiple issues I never got resolved and that are still open and pending today. I email and call weekly only to be told by another robot employee that I need to send another email. Would not recommend selling on Amazon. Stick to Etsy, Shopify or other platforms. An absolute nightmare from the very start, stay away,

This department needs a serious overhaul. Im having to take them to small claims court to pursue my money. Our seller account was closed with Seller Central claiming we've sold inauthentic product. We have sent them all of the documentation requested from the official product distributors in the UK and Europe. They have now said they will not disburse our funds. This has caused serious cash flow issues causing endless stress, sleepless nights and worry. Seller Support are a completely pointless existence and emails are responded to with the same automated reply which gives zero help or information. If you decide to sell on Amazon be exceptionally cautious as this seems to be an exceptionally regular occurrence. Its mind boggling considering their stance on customer service for their buyers, seems their sellers are treated with a complete apathy that borders on cruel.

I recently bought a book for my teenaged kid about Astronomy from Amazon as I have been an Amazon customer since 2012 onwards. The book was priced at ₹ 550 and a discounted price was shown as ₹ 368/-. When I received the book, I was shocked and surprised to see the book carrying an MRP price tag showing its price as ₹ 199/-. I took this up Amazons Customer Service team, but as usual I received a lengthy apologetic email and nothing happened after that.
Now that same book is priced at ₹ 499/-
This is not the first such instance happening with me and every time they just send an apologetic email and close the issue.
Strange and Pathetic policies they have as they are trying hard to increase their supplier or seller base and not identifying such fraudulent and deceitful suppliers and getting them shredded from their website

I have made numerous purchases from Amazon.com over a few years time. I have never had a problem with them. Interestingly, I had given negative feedback about a food supplement that didn't do anything for me, as advertised. I wasn't asking for a refund but was issued a refund anyway? My intention was only to give an honest objective review?
Amazon also has many good deals. I purchased a TIG welder off ebay a few weeks ago for what I thought was a good deal. Later I discovered that amazon.com also sells welders! I didn't know that? I could have purchased my welder brand new for $82 less than what i paid, and the shipping was free! Now I check with amazon.com first before any other internet purchase.

I can't say much here that hasn't been said. All of the service reps are overseas. Every time you reach out for help you have to submit a form, schedule a call or email response, and wait. After waiting they say something like "we know how frustrating it is..." then they never answer your question. They tell you to look at a help page which doesn't cover the issue you're having problems with. I've tried troubleshooting submissions by using hundreds of variations of their "easy to upload" spreadsheets. None of which worked. I've patiently lost months of my life with the promise that it would finally work. Selling on Amazon is absolutely not worth it. I don't understand how anyone does anything. Save yourself the headache and mental anguish. Avoid it at all costs.

I've been struggling with seller central for years. I've wasted many many hours trying to get Amazon to correct our listings, set up our taxes correctly, and treat A-Z cases fairly. Usually these phone calls end with getting statements like, "This issue will be fixed in 48 hours" however when I check 48 hours later the issue is still not fixed. I will then spend another hour or two explaining the same issue to a new representative. This type of back and forth usually lasts for 1-2 weeks until I just give up. We are a US and Canadian business and have large sales volume through Amazon giving them good business. However, it seems like Amazon doesn't care much about helping us sell our product.

Absolutely terrible back end system, they haven't even got a native HTML editor for product descriptions! I've had to raise so many cases to customer support for numerous issues with their platform. It amazes me how there are any products listed on amazon. I've found the whole platform to be extremely frustrating to use and i thought ebay was bad! Wait until you try and use Amazon. If i could leave less than 1 star i would

I strongly advise against selling on Amazon. Nowhere else are there so many scammers pretending that they did not receive their package, or the last time a customer on an order for several hundred dollars first claimed to have ordered by mistake and then changed his mind that the goods were damaged. The Amazon staff obviously believed the customer without any proof and they refunded the customer, which made me lose a lot of money.

Worst experience of my life on the internet! When I tried to sell two books of mine, I began to get a constant bombardment of automatically generated messages telling me there was something wrong with the listing, along the lines of "you have incorrectly selected the individual legal entity during registration of your Amazon seller account". In the end, my account was "suspended". But all efforts to have it restored meet a black wall. Basically, this is a service run out of some sweat shop in India and SHOULD BE AVOIDED AT ALL COSTS

The experience of selling on Amazon is by quite a long way the most frustrating and badly designed experience I've ever had online. It's hard to know where to start. Nothing is intuitive, the UX flow seems to take you round in circles and if you can finally find how to raise a ticket, the support is terrible. Sometimes after two or three responses you might get a helpful reply, but you'll be pulling your hair out in frustration in the meantime.

Amazon claim to be obsessively customer-focussed, but it's a shame they arrogantly abuse their near-monopoly position and don't appreciate sellers as customers.

They take money without authority from Limited Company bank account, then refuse to give it back, citing a variety of excuses.

Replies from Customer Help are automatic scripted replies and bear no resemblance to the situation.

As a result of this, I'm reporting them to my bank for fraud and to the financial ombudsman.

The experience has been SO ridiculous that I have no faith in them at all. The lure of a huge marketplace to sell my goods is not enough to persuade me to carry on setting up selling on Amazon, as I know it will lead to more pain and wasted time. Why on earth would I trust them with any of my money?

The whole thing is utterly unbelievable, and I don't understand how they are allowed to trade in the UK.

I think I have written 2 bad reviews in my life. Amazon customer service for consumers is undoubtably the best -but for sellers, it the most useless non stop communication of pre-written responses, no explanations and absolutely no help at all. It doesn't matter how many times you email and explain your problem, it is clear no-one read my message and responds with most generic thing they have in their toolbox of responses. I know they don't care as they are a multi billion corporation but I just want to go on record to say I have never felt so insulted as I have as an Amazon seller. Amazon should be ashamed. Disgusting.