SelectHomeWarrantyReviews 966

Submitted claim a month ago. They said they couldn't get a contractor out to my house and to hire my own contractor to do the repairs. I had a contractor come out and give an estimate. My drain pipe to my tub fell off. To fix this issue, the tile and tub needs to be removed per the contractor. Select Home Warranty denied the estimate and said it is a tile or grout problem and they do not cover those issues. My drain pipe fell off, how is this a tile problem? Absolutely horrible company! STAY AWAY!

Company is not good, tries to get out of repairs and sends not qualified people. The Air was down and they did not repair. Had to call another company to make a very simple repair. Their cancellation fee is $75. Made several calls and emails. They do not help their customers. I do not recommend them.

Select home warranty is run by bunch of CROOKS. They take your money and when you do file a claim, they will find every possible excuse to deny your claim. They also use the least experience and unprofessional; contractor which 90% of them have a FLONEY convictions. They will delay a simple repair for more than a month. Most of the time customers give up and they get the repairs done on their own cost. All the calls get answered from India or far east and you will be talking with someone with minimum English capability and knowledge.

I purchased a SHW policy for my house about two months ago. My refrigerator started to have some problems. I called SHW and the SHW technician made arrangements to have an appliance technician to come and diagnose the issue. The technician said that a fan in had shorten out. He had to get SHW approval to order part and return to fix the refrigerator. I had not heard anything. I called SHW three days later. SHW did not have any communications from appliance technician on diagnoses. I called the numbers for the appliance tech and first one I was told that it was the wrong number (Appliance Solutions in Bakersfield). Phone number provided by SHW for Appliance Technician never gets answered. I have called SHW warranty two to three times a day on this issue. I am going on week five, yet my refrigerator has not been repaired.
I finally called to cancel this contract. I was told that there would be a $75 cancellation fee and my contract fee would be prorated. I was told that I would be receiving approximately $200 refunded. I paid $475.00 for ONE year warranty about two months ago. The appliance technician took the $75 deductible. In total, I have paid $550.
If SHW does only send me back $200, I will be out $350 with no working refrigerator. Nothing has been done. ONE BIG SCAM! I would go more in detail but I am limited here as to how many characters can be used for these reviews.

Never ever use select warranty. Select looks for ways to not approve any claim. Had a pipe leak, sent all the documents and the support team reads the documents wrong and the authorization department puts the blame on cust care for not approving the claim. We are stuck with our ceiling open, pipe cut and open and no washroom to use.

This is a scam. There is no way a real business can survive with this level of service. I filed a claim a month ago, I have received three different vendors, none of them are able to provide me service. One does not service Samsung, one will not do work with Select Home Warranty because they don't pay, the third is out of state and when I reach out they do not answer and their cellphone mail box is full. I want my money back!.

These people are a scam, please beware. They deny claims, refuse to cance your policy and when they do they charge you for cancelling. That is how they make money, by scaming customers. When you call them--I spent days and hours trying to reach someone to cancel--they drop the call, in other words, they don't want to talk to you. I cannot say enough what a nightmare it has been and we've only had them for about 5 months but i am thankful we got rid of them.

I would think long and hard before ever using SHW they promise you that they would cover all your HVAC needs in a timely manner with a positive resolution

I called SHW on 8/9/22 my AC was out, 2 weeks later my AC is still not working! It took the company they contracted with 5 days to let SHW know what repairs were needed. Two days later SHW requested that I send pictures of the AC unit in the attic along with serial and model numbers, me a 70 year old woman was supposed to climb a 10 foot ladder crawl in to the attic and take pictures, and yes that is what they said, pictures were taken emailed to them I was told it would take 24 to 48 hours to review the pictures, we are now looking at 2 more days without AC. Their reply, they would give me $150 towards repairs per article 9. 2. 1 due to the fact that I did not have my AC unit serviced every three years, they neglect to tell you that when they are promising you the best warranty service and taking your money.

I purchased a policy with Select Home Warranty.
My policy was fully in effect.
I needed to call for what was originally thought to be something plumbing ended up being a roofing problem. SHW was contacted for both.
SHW was unable to find in 48 hours, someone to take care of the roofing problem.
SHW gave me authorization to find my own repairman.
I found a repairman.
The problem was presented.
The repairman contacted SHW for authorization.
We BOTH spoke to the SHW AUTHORIZATION AND.
The repair was approved.
The amount to be paid was approved.
The repair was completed.
The payment was made for the AUTHORIZED AMOUNT OF $100.00.
The invoice was submitted.
Then an email was sent and discussion is on going.
SHW said that they would pay.
Now they say that they won't pay the total of $100.00 but only $25.00.

This is my first attempt to use SelectHomeWarranty and it was a waste of money. I never got a contract after 2 requests in 90 days. My A/C went out and it is 101 degrees outside. Their response was that they will get someone out to diagnose the unit sometime next week. I found a licensed contractor that day to repair the unit for $1243. 00 and paid for it myself. SelectHomeWarranty advertises that I could get a reimbursement if I need to find a contractor in their advertising. They denied my claim.

I contacted Select Home Warranty on two different occasions to look into two different issues. They never sent out a repairman either time and without even calling to speak to me regarding my request, they sent me an email stating they would not be sending anyone out. For the record I have the Platinum Care Plan and each item is listed on my contract. It's one thing for a repairman to come out and then the company denies to cover the service but to never even send out a repairman. Unbelievable. Save your monthly fee because you'll end up paying for the service of a licensed and bonded repairman yourself anyway.

Select Home Warranty should be avoided at all costs. Their "pitch" is low prices, and that part is true. But once again, you get what you paid for. I have had two occasions to use the service. Once, about a year ago, I paid 60 dollars for a technician to come look at my dishwasher. He left, never came back, and then refused to answer my repeated calls. I ultimately fixed the dishwasher myself. Select Home Warranty was unwilling to assign a new tech, nor to refund my 60 dollars. Most recently, my wall oven failed. Am incredibly poor technician came to the house, and I looked up a YouTube video to help him take the unit out of the wall and get it disconnected. Then next I was told, by Select, the unit could not be repaired. Ok, so let's replace it…. No, I was told, we have decided to give you 200 dollars to replace my 3000 dollar KitchenAid Superba wall oven. Several calls to Select all ended the same way. The decision is FINAL. You cannot appeal, you cannot talk to a supervisor, you cannot talk to the decision makers. Just replace you oven, file some paperwork, and wait for Select to give me 200 (net 140) dollars. DECEPTIVE and FRAUDULENT. AVOID Select home warranty at all costs.

I filled a claim with select Home Warranty about problem with my refrigerator collecting ice at the inside bottom of it. They responded with the following mail message which I am pasting below: Dear Ashok MOZA, We have processed your claim for policy #*******. The item in which you are attempting to file a claim on is not listed as a covered item in the policy agreement. This agreement covers all systems and appliances listed in the terms and conditions of your agreement. Please refer to the terms and conditions for clarification. Should you have any questions feel free to contact our office at *******532. I called them again and again but no response.
Stay away from this company

DO NOT GO WITH THIS COMPANY! You will be wasting your money and time. The positive reviews are all fake. If you dig deeper you will find the truth. This company was a complete waste of my money. Took days to hear from them after filing my claim, and was told to wait for a technician to get in touch with me. Whenever I called I was told repeatedly to wait. Went seven days with no air, and no one ever contacted me. Had to fix issue on my own. Don't waist your money!

The worst company to deal with. They will twist the claim to be able to deny coverage. You can't speak to any intelligent person! There customer service must be in India and they are very unhelpful. My recommendations is run away as fast as you can. Don't waste your money. Refused to pay for ac repair and had been with them for over 2 years save yourself some grief get another home warranty company!

Very disappointed. Hucksters and fraudsters just stealing money. Because really, what are you gonna do?

3 claims in 8 months on major appliances. All denied. So after my $700 premium with zero ROI, I've paid over $6,000 in repairs.

- AC died in July during Texas heat wave. Claim denied due to clicking incorrect box on their prehistoric Win95 website. Then received multiple ESL apologies and explanations and refusals to elevate my claim to somebody in America that speaks English and has decision-making authority instead a highlighted script to read from.
- refrigerator stopped working day before a week-long trip. Denied claim and said Samsung "should" cover it. Of course Samsung did not.
- pool pump stopped working. Denied claim due to not having maintenance records from before we purchased the house.

Third update: My AC broke and Select Home Warranty took 2 weeks to fix it in 100 degree weather. They lied to me on multiple occasions during this process. They wanted to save $200 which is why it took 2 weeks to order generic parts for the repair rather than having the repair done in 3 days with the appropriate Carrier parts. They lied to me and said they had ordered Carrier parts. They lied to me and said the repair technician didn't have parts which is why SHW had to order them. I confirmed all of this to be false. This was unethical and inhumane and this company will be losing all 5 of my accounts now. So saving $200 dollars just cost them over 10k in business with me plus all the people I will be steering away from them in the future. I work in real estate so this will cost you.
Second update: Do not use this company. You have better customer service options when it comes to home warranties.
Sales people were great obviously but customer service has been a total nightmare.
They won't answer the phone when contractors call so you have to schedule 2 visits with your contractor.
I've now requested 3 times for my policy to be emailed my policy information and have not received it. I own 4 separate 5 year policies with them. Really regret my purchases now.
I've spent hours on the phone with them just for simple services.
Updated: Contract clearly states when they decide on a cash settlement rather than repair or replace they pay you cash but this is not true. You have to jump through a bunch of hoops sending invoices, repairing and replacing the item yourself etc. I spent an hour on the phone over a measly $100 check. Other warranty companies just mail a check no question.
Subpar customer service, communication is poor, emails look like they were formatted in the 90's and lack needed info such as address, policy number etc. The website is useless.

I had a refrigerator go bad after just over three months since purchase date yet they would only cover $150 vs $500 to repair it! They stated that my purchase date is not included in the time allowed. The fine print shows that purchase date is not the same as effective date(which is 30 days later!) so they took my payment and then sat in it for 30 days then my policy went into effect. This is great is you wanted a month at the back of the contract but is unsatisfactory if you have an appliance go out up to 40 days after you purchase it! I cancelled as they were no help and just used "it's in the contract". I do not recommend this warranty. I will receive a prorated refund in over thirty days by snail mail! This is the 21st century?