SelectHomeWarrantyReviews 966

I paid premiums for years and when the blower went out in my hvac system they spent two weeks giving me the run around. I supplied them with All the documents required and they continued to delay. I never spoke to a person in the US. I only spoke to people in India and Africa who were reading scripts. In the end, I paid $700 to fix my system and canceled my contact. This home warranty is a SCAM...a legal Scam. DO NOT BUY THis WARRANTY! They are lying to you.

Please. Do not trust this company. Pay the extra. Make sure claims dept is open 24/7.
They offer a lower rate, and bait you to join by allowing you to make payments. I now understand why they offer an extra month if you leave a review. They are not an honest and show no concern for their customers. Most of the reviews I read were from those as myself who had no experience with filing a claim with them.

During the coldest month yet with temp in the 20's and highs in the 50's our furnace went out. I called the same day on a Thursday and within several hours heard from an HVAC repairman. He came the next day as early as possible. He was here for several hours and put in the repairs needed around 4pm.

I called Select early Saturday morning and was told that since the order came in late and it was the weekend nobody in the claims dept could approve it until Monday.
I guess it's my mistake but when you read they have customer server 24/7 one would assume that would include approvals. NOPE!
Monday I submit documentation asked for.
Tuesday still no resolution. And was told it might not be until Wed by end of day. In their emails they state it may take 24 to 48 hours to hear back. But, end of day Wed is past that.

Also, they customer service people are always so apologetic and say they understand. If it was just an appliance broken I would have minded waiting a little. But, this is a furnace. I'm sure they are trained to be a polite as possible. But, through all my calls nothing was done. Each one kept saying it was going to be escalated and someone would get back with me soon.

Tuesday after being told it was being escalated I actually got an email from that dept with a different number to call. But, it was the loyalty dept and I was told there isn't a dept called escalations.

I cancelled my service. I was told I would receive a partial credit back. If not I'll be back to let you know. I have to wait 1 to 2 days for that email. And 4 to 6 weeks for the check.

I regret signing up with Select Home Warranty (SHW). SHW IS A SCAM AND FRAUD. I had clogged sink and it has been clogged 2 weeks now. They sent me 2 different plumbing comply to my house. The first one took my $100 deductible and made an excuse that he will get a smaller snake but did not return. He wanted $260 to remove and install my pee trap before he run the snake. I called SHW so many time and was told it was covered and I don't to pay anymore money. They sent another plumber and he needs to do a diagnosis first to unclog my sink that cost me $175. Diagnosis for what? I called SHW and was told this time that I'm only covered for $70. I wanted to cancel my policy but there is $75 cancellation fee. What a scam! The claim department agents are all foreigners and hard to understand. You can not even tallk to a manager. Don't buy their home warranty policy….YOU WILL BE SORRY!

I have select warrant in my 2 homes and I had 3 times claim in last 2 years and they play and cheat in all of those. When they inspect your claim they use some prefabricated word to decline your claim, you can find a lots of honest contractor to fix your issue and they can show you how these guys declined your claim.
Now I believe those good reviews that they show on their web may be fabricated. And it is tool of target new customers,

At first it was attractive cheaper than others for the same service. I left American Home Shield because of higher cost. When I joined select home warrantee5 months ago, I filed for two services. This company's responses is terrible. Two complaints never taking care of yet they charging me monthly payments. When I got fed up with their lack of care. I decide to cancel then the surprise was charging me $75 for canceling. So I paid these scampers for 5 months with but no service and rob me of $ 75. Believe people you get what you pay for. Do Not have a policy with this company it is a waste of your money.
I am going back to AHS. It is more money but worth it.

Bought a new home and purchased a SelectHome warranty after reading all the reviews and the endorsement by "This Old House". Compared SelectHome with others and I had American Home Shield before so I knew what to expect. After I signed up online I received several high pressure calls from Select to extend the warranty for another year or two at a "discounted rate".

We finished moving in September and the upstairs AC was not working properly as all rooms were not cooling, entered a SelectHome Warranty claim, waited 48 hours for a response, called them they said it would take awhile to find a contractor in my area, after waiting seven business days I called a local HVAC repairman and had the unit fixed in and hour, the blower motor was failing. I submitted the bill to SelectHome Warranty, they rejected the claim because I contracted to have the work done myself, the bill was $275.

The upstairs bathroom drain is clogged, no problem I will enter a claim to Select Home Warranty. I wait a week for a contractor to come out, he arrives without any tools says all he is authorized to-do is assess the situation, take pictures and call it into Select Home Warranty, he charges me $80 cash, tells me he submitted an estimate of $1,285 to replace 22' of drain pipe, will require cutting walls open and they will not repair drywall. The contractor told me Select Home Warranty is the worst and doubt they will approve the repair.

Select Home will only cover a maximum of $150, since its within the first three months, and it will take two weeks for them to schedule the repair - this will be four weeks of not having a bathroom upstairs.

Called Roto - Rooter, they came our today isolated the clog in a down pipe, in an hour they cut the line under the house, power snaked it and flushed it, reconnected the pipe for $385, fixed!

Was just on the phone with SelectHome Warranty to cancel, was on hold for over 44 minutes, and then the foreign call center agent I could not understand spent ten minutes hard selling me to keep the warranty.

What a joke...

Horrible procedure to file claim. They want the brand, the model #, and the serial before processing the claim. After that, it takes weeks to contract somebody to fix the problem. If the dispatch CAN'T find anybody, they just leave it at that. I have to call back to find out that I have to hire somebody for repair. On top of that, they will find any possible reasons NOT to reimburse your claim.

Basically, you are buying a warranty program THAT is not going to pay you back if anything is broken.

I just signed up with this company and it has become my worst nightmare, they wont return calls, expect you to find your own technician and reimburse in 30 days, I put in a claim 2 weeks ago to get my washer fixed still waiting.

Please be aware that this company is a complete fraud. They promise you stuff on the phone that is not true. They never email you back, never tell you the truth, and scam you as well as they can.
Save your money and stay away from Home Select Warranty.

My plumber contacted select home warranty after I had a consultation. My plumber told them you can expect a little bit of leakage after the water heater breaks. They told me that it was a leak, and they don't fix leaks. I let them know that a leak wasn't the problem, They then had someone call me the next day, to try to lowball me. He told me the most his company could possibly pay would be $500. I paid $473 for The policy, with a $75 deductible. Best case scenario, I pay them no matter what.

BIG WASTE OF MONEY. SCAM. They sent someone and they know what the problem is. They keep blowing us off as far as repair. You can not get anyone who speaks English on phone and when you call all you get is 48 hours. We have been in the 90's and have been without AC for over a month now nights drop in the 40's and we have no heat. These people could care less about you all they want is there money. DO NOT USE OR YOU WILL REGRET IT.

After receiving the Contract from SELECT, it was obvious the salesman (E. B.) lied to me about several conditions on the Warranty Contract.

1. Told me that Freon coverage ($25) was included in my payment => A LIE, it was never included in Contract received.
2. Told me my "Terms & Conditions" would be identical to those listed on the SELECT website => ANOTHER LIE, the contract received listed HVAC & all other Appliances with significantly reduced coverages ($500 in lieu of $3,000 & $150 in lieu of $500) during the 1st-3 months of the policy.
3. I emailed him, to ensure my additional conditions and disclaimers were in writing to him, that the HVAC units were previously repaired several times and there really were not any maintenance records except for repair invoices. I wrote that these conditions must be accepted by SELECT and that they would not limit the warranty coverage and $$$$ limits in any way. He verbally stated that those conditions would not be a problem and encouraged me to finalize the Contract with him. => ANOTHER LIE, many of these conditions may not hold up for warranty coverage per the SELECT contract.

In Summary, this entire experience with the sales rep and SELECT was very Deceptive, Fraudulent Business Practices & False Advertising. They deliberately and fraudulently list on their website a set of "Terms & Conditions" that are completely different than the "Terms & Conditions" sent to the customers who accept their Contracts.

When I confronted (email) the salesman about all of the above deceptive and misleading "sales pitches" presented to me he immediately said he would have his supervisor cancel the contract. This was not my decision or choice, but he obviously realized that I had caught him in so many unethical, fraudulent agreements that he wanted rid of me ASAP.

Subsequently, he & SELECT have been reported to my state's Department of Insurance for Deceptive, Fraudulent Business Practices & False Advertising.

This company denies claims and is a total scam, stay away from this company. Does not provide service when needed and denies any claims

Check the reviews. Everyone loves the sales people, but that's because they haven't filed a claim! They promise platinum service and your call is top priority.
LIE! Same number for everyone.
If you use the wrong word on your online claim = DENIED
I had a pool pump stop working ( I paid extra for salt pool equipment coverage). When it turned on I saw smoke, so I quickly turned it off and it released the water it was attempting to pump. The extra details box only allows for maybe 20 words, so when I mentioned the water they denied the claim saying it's a leak and leaks are not covered. They also do not operate 24/7. Mon-Friday (daytime)is when you will get an email. Next your prompted to call them (We are experiencing high call volume your wait time is 10+ min)... 5 minutes in and you can request a call back without losing your place in line. 30 minutes later and no call.

Basically, they are a scam. I bought Platinum Care from them 6/21/2021 and made 1 claim this year. I waited for 3 weeks and paid $75 for somebody to come out to have a look, then after multiple phone calls in 3 more weeks only to find out the claim is rejected. American home shield is better than them. Don't buy it, otherwise you create headaches for yourself.

Filed a claim with Select home warranty regarding my clothes dryer not working. They said they cant find any technicians and that I have to find an appliance tech myself and then call them for approval once the tech was on site. The appliance technician gave them a quote for the repair which Select home warranty denied stating it was not cost effective for them and told me they will not repair the dryer and that I need to go buy a new dryer but they will only reimburse a new dryer for $200 even though my current broken dryer cost $750. They also refused to cover the service call fee of $65 for the technician to come to my home which they themselves demanded I call in order to get the estimate for the repair. When I signed up for Select home warranty I bought their most expensive and extensive plantinum plan and i was promised they would either cover the repair cost or provide me a replacement unit. I asked specifically when i bought this plan what happens if a replacement unit is needed, their response was that they will purchase, deliver and install a new replacement unit regarding all appliances. I am now out $65 for the service call fee and I have to buy a new dryer myself and all they will cover is $200. This is not the policy that was sold to me nor what they advertise. Their motto is "we will repair it or replace it".

I made a mistake buying this plan bases on premium. I should have also reviewed how they can pay on a claim. My first claim was for a microwave oven which had a problem with the panel. Select claimed it was to expensive to fix and they offered me a buy out of $100. They would not repair or replace the item. It cost me over $350 to replace and I 'm still waiting for the $100. My next claim is for my LG refrigator. It was determined a new compressor was needed. Instead of repairing the item, Select determined the parts are covered under mfg warranty. The product is over 10 years old and is no longer covered by the mfg. I nformed Select of this and provided information from LG stating it is not covered. Each time I call Select to inquire about status they just tell me the claim was denied as it is covered by the mfg. I have provided this information 3 times over the past month and Select keeps telling me the claiming m was denied, This company does not want to honor it's policy and will do anything to keep from paying a claim. DO NOT BUY Select home warranty products for any reason, they do not pay.

I had a leak on the main plumbing stack and it needed to be replaced. The total cost was around $1,400. I called them to report the problem and was told it will take 1-2 days to get the claim approved. I called them back after that time and they added another 1-2 days. Called my own contractor, got the estimate and got it approved for REPAIR. After one week without any plumbing in the house, my contractor fixed it. I turned in the invoice I paid out of pocket for reimbursement and was told only one part was covered. The check that I still have not received will be $230. Apparently they are not covering labor, only parts. I have the platinum plan. When I got the warranty I was told repairs are covered but not new installation. That made me think I can not add anything new but existing items are covered for repair. That is not so. I would not advise to get this warranty. They twist and turn terms to their favor and leave you with the bill. You think you have peace of mind until you need to file a claim. They also get totally rude on the phone with you.

They just keep you busy on the phone, ruin your days off work, and ultimately provide you with no solution and close the claim without letting you know. What kind of Service is this? I made a mistake by enrolling in their warranty plan. For the last 15 months approximately I have been paying; at the time when I need service, they just start putting excuses. I would not recommend this company to anyone and be a victim of them. I learned my lesson. Thanks

I'd give 0 stars if I could!
8– 15–22 I started my claim, scheduled GE to come take a look at my oven. 5 days prior to the scheduled appointment I had something come up and had to reschedule, that was a huge mistake! Using their website to reschedule I thought everything was taken care of, instead I got an email from Select, saying my claim would be closed if they didn't hear from me in 2 days. I called them immediately, told them what happened and I needed it rescheduled. I had planned my entire week around the reschedule date which was September 1, I asked if they could get me an appointment on that day, they said sure no problem I will call you back. No call back. 2 days later I called them. They told me the appointment was now scheduled for the September 2. I told them I would not be available September 2. I needed it September 1 which is what I scheduled on their app. They told me they would get it taken care of and call me back. 2 days later no call back. I called yet again, they escalated me up to the customer loyalty department. That person said they would handle it and call me right back. NO CALL BACK! Monday 8-29-22 while on a biz trip I got a call that the GE rep was at my house. I immediately called Select, they said it'd be handled and call me back, 2 days later still no call back. So of course I called back again. We are now at August 30. Again I spoke to the customer loyalty department, Sharon promised she would call me back and get this taken care of. She may not be able to get it scheduled in September 1 because we were closed that day, but she would get it scheduled and call me back. 2 days later (today), no call back. Again I called them. Asked to be transferred to the customer loyalty department. 35 minutes later, after being put on hold promised that they would get back to me being put on hold again promising me somebody would speak to me I still don't have my problem resolved. I was told today I'd get a call back from a supervisor in 3-4 hours... 3-4 HOURS!?!?! I bet they don't call me!
The customer service at this company is the worst ever. Do not, and I repeat do not hire them.