Buyer beware!. Read the fine print! Don't believe the front page story that they will repair or replace your appliances. They are weasel words redefined in the fine print not to mean what a plane reading would be.
For example, here is what they did for us. We have a 10 year old Built-in Combo Oven and Microwave. It gave an error message indicating the keypad had a short, which could be caused by one of two boards. They said it was irreparable--and example of Select Home Warranty weasel words. Walmart and several appliance parts we called had the parts, so in fact, opposite of what they claimed, it was clearly repairable.
SelectHomeWarranty told us the unit was worth $95. BEWARE BEWARE The fine print says THEY ALONE determine the VALUE of an appliance AT ANY TIME. There is ZERO DISCUSSION, ZERO ARBITRATION, ZERO BASIS.
Appliance parts dealers don't stock and sell parts that nobody buys. If the unit was truly only worth $95, all these dealers and Walmart would not be selling these parts. Go to Craig's list or eBay and try to buy a similar unit--95$ is ludicrous! And why is our repairable appliance "irreparable"? Because you can't repair if within a $95 budget!
Next, they will not send you the $95 so you can get moving on whatever you want to do. Definitely don't plan on being a DIY person who would just get the board from Walmart and install it. No, they will give you the $95 only after you send them an invoice proving you bought a new unit and and had it installed.
Oh! You thought Select Home Warranty would pay for a technician to make the repair - after a $60 per/call fee. Isn't that what you read. Oh, no, no, no. If the appliance is deemed irreparable, that is all out the window. After arguing with them, they said they would reimburse us $95 if we sent them an invoice where we got OUR OWN technician to do the repair.
So we pay $2000+ for a "warranty" that will only pay what they happen to feel like paying, and then, only if we do all the work to get the appliance repaired, paying commercial (non warrantee) rates to an appliance repair company, and then send Select Home Warranty the invoice. In my book, THAT IS NOT A WARRANTY! IT IS A SCAM! A SCAM PERPETRATED BY FINE PRINT THAT NULLIFIES THE EXACT PROMISES CLAIMED IN THE ADVERTISING AND ON THE FRONT PAGES OF THEIR "WARRANTY".

Horrible, fraud at its best, crooks, BBB bottom dwellers, worst home warranty company out there and most of them are despicable, ENOUGH SAID

DO NOT – I REPEAT, DO NOT purchase a policy with select home warranty otherwise also known as:
In Texas and Oklahoma: XPD Warranty Group, Inc.
In California: Select Home Warranty of CA, Inc.
In Virginia and New York: SHWP of VA, LLC
In Illinois and Georgia: SHWP of Illinois LLC
All other jurisdictions: Select Home Warranty, LLC
Policy #*******
Claim #*******
I'm a single mother living with my elderly parent, my son and our dog. I bought this warranty over 6 months ago with Connor Beckman, a Select home warranty representative in hoping this would help me if we were to run into a costly repair on the home.
1. I was told I would have a personal claims person that would handle things with me if I were to file a claim – not one person knew what I was talking about when I started having issues with my AC claim.
2. My policy clearly reads: "The Select service technician will be instructed to provide a repair of the appliance or system within two (2) days during normal business hours and four (4) days on weekends and holidays following submission of the claim." I initially called 6/21/23 stating that my AC isn't working and submitted a claim.
- 6/22 the service tech came the and submitted to Select the needed documents on his part.
- I called the next day on the 23rd for an update where I was told the claim was being worked on and that a decision as to whether or not my claim would be paid would be made by Monday, the 26th (then being 48hrs from when the service tech submitted their info). I ALSO verified that no additional information was need from me or the service technician. I asked at this point if I could go ahead and have the work completed and simply be reimbursed so my family and I didn't have to suffer – I was told no work could be done until the claim was decisioned or they will not pay out on the claim. GREAAAAT, so hold hostage a very needed appliance in FL midsummer from a family with small children, an elderly parent and pet. That tracks well with customers I'm sure – as if their decision would change just because I go ahead and have the work done.
- Come Monday the 26th, I receive an email at 10:34am requesting services/maintenance records for the AC. I supplied this soon after and I even called to verify it'd been received. I explained at this point that I submitted the requested service/maintenance records for the time period I've owned the property which was just under 3 years and told this was fine. I then asked when I'd receive a decision on my claim. AGAIN I was told 24-48hrs. I iterated to the representative I have been told this exact time frame several times and that THIS IS MY AC WE'RE TALKING ABOUT and that we were suffering. The representative assured me a decision would be made and "escalated" my claim. They asked for me to give them until the next business day and that they themselves would follow up. I got a call after a few hours from a DIFFERENT representative to tell me my claim was approved but only for $150 because I hadn't provided maintenance/service records. My patience growing thin I took a second to explain that I'd supplied my maintenance records had already been provided. They THEN explain they require 3 years' worth of service/maintenance records. I told the rep that I have not owned the property for 3 years yet. I was then told I would need to contact the prior owner, see if they remembered who it was serviced with when THEY owned the property and get the remaining 3 years worth of documentation. My frustration is beyond explanation at this point. I tried to request a manager as the request is certainly NOT REASONABLE by any means. They refused to let me speak with a manager stating I'd be told the same thing. We hung up and I began reviewing my documents.
I called back when I realized I HAD INDEED provided 3 years' worth of service/maintenance records, what the heck! At first, I asked what their expectation was when requesting 3 years' worth of service/maintenance records and confirmed with the representative that this would consist of 1 service appointment per year for the last 3 years. I then explained I'd provided documents for the last 4 total service/maintenance records (6 total attachments) dating: 6/2021, 3/2022, 9/2022 and 3/2023. At first the representative claimed they'd only received one attachment until I urged him to look further as I already confirmed they were included. BIG SURPRISE, he looked closer and found the remaining attachments. He went through them and he himself was confused even stating this was indeed 3 years' worth of records. He said he'd send things back up to be re-reviewed. Again, I was told 24-48 hrs where I argued until again they stated they'd personally follow up and to give them the 24 hrs as the claim would yet again be escalated
- The morning of the 28th I get a call with an "update" saying nothing more than the claim is still being reviewed. I expressed my frustrations and I iterated that I was told my claim would be decisioned by the end of the day, putting us at roughly 24hrs I was told.
I called again later that day to see if there was any update just before 5pm and was told again that more time was needed. At this point I demanded to know when I would have a decision – the representative then tells me I'd receive an update by 6pm EST that day. SOOOooo, I call back yet again, its now 5 min till 6 pm. The representative tells me AGAAAAAINN more time is needed and that an estimated time cannot be given. I again expressed my frustrations stating my contract with them clearly says 24-48 hrs and that I'm dealing with this FL heat and that I needed this decisioned. The lady further frustrates me by continuing to repeat the same thing over and over again because she has nothing more she can say.
It is now a week later from when I submitted this claim and still no progress has by made on their part. I STILL have NO AC IN FL WHEN THERE'S 115 DEGREE HEAT INDEX OUTSIDE.
Contract reads: "the system and/or appliance repaired or replaced will be paid for by Select within a reasonable time following submission of the claim" --- A WHOLE WEEK WITHOUT AN AC IN THIS HEAT IS NOT REASONABLE BY AN AVERAGE PERSON'S STANDARD!
You're telling me normal wear and tear on an HVAC system is being deemed a pre-existing condition and then can't answer my questions when I ask for further explanation. As if the AC was supposed to be brand new or something? You're using the exact same information I'd already provided when you guys said I was approved at $150 due to not having the full 3 years but then I kindly point out to your incompetent representative that there are indeed 3 years' worth provided. THEN you guys try fishing for ANY other reason you can deny my claim. I called back even on the 28th and again the 29th to try getting further explanation of which the representatives would tell me to "review my policy" or would recite the section of the agreement left in the email. You think after how many times I've called and escalated the claim I'd at least get a courtesy call with more explanation but no. So yeah, okay, my experience has been BEYOND terrible -Terrible doesn't even cut it.

I would leave ZERO if I could. Did all my research (except for looking on here) bad on me! And ended up going with Select Home Warranty as others have mentioned they pressure you into buying multiple years so you get a bigger discount. I ended up purchasing 3 years at 1655.93 for the 3 years. If I was smart I would have ran from this company. Anyway here we go! I bought a house in 2020 got a home warranty with the house and then when it expired decided to get another one because I like to play it safe than sorry. Fast forward to 2022 my dishwasher which was brand new with the house breaks and of course the manufacture warranty expired at one year. I call to place a claim with Select Home Warranty a guy comes out a week later to try to fix the dishwasher and then Select Home Warranty says it's too expensive to fix ($400) they will give me $100 to replace it. UMMM hello where can I find a dishwasher for $100? So I argue with them, they say ok we will have GE come out, GE comes out and the part if on back order, fast forward it's been 2 months dishwasher not fixed I call to cancel and Select offers me a check for 300 total towards a new dishwasher I say ok (not smart) go and buy a new dishwasher. Now it's May 2023 and my ice maker on my fridge isn't work I call to place a claim and guess what... my ice maker isn't covered... my fridge it but my ice maker is NOT which is IN THE FRIDGE MIND YOU! I call to cancel again they are pro-rating me rate ok that is fair then charging me a $75 cancel fee ok still fair WAIT FOR IT and charging me the $327 they already gave me so basically I paid for a year of service paid a $75 service fee and also they are taking back the money they gave me which I PAID FOR THE WARRANTY FOR A YEAR. FREAKING COMPLETE BS RUN RUN RUN. COMPLETE SCAM.

I am writing this letter to file a complaint about the handling of our claim number #*******. Despite speaking with multiple SelectHomeWarranty representatives, including Jane, Faith, John, Paul, Tracy, Jay, etc., we were informed that SelectHomeWarranty would not cover the claim based on the existing policy. However, we are not satisfied due to the following reasons:
1. When we initially filed the claim in January 2023, SelectHomeWarranty sent a technician to investigate the issue, but the technician provided us with inaccurate information by stating that nothing was wrong, without any diagnostic report or plumbing service rendered. He also recommended us to ignore the issue. We later discovered that the root cause of the problem was a leakage in the garage plumbing junction area, which means the SelectHomeWarranty's original information was misleading and problematic.
2. While SelectHomeWarranty representatives (Jane, Faith, John, Paul, etc.) indicated that the claim should have been covered if we provided the report before contracting with a third-party plumbing company, SelectHomeWarranty failed to identify the issue and provide a root cause analysis or fixation at the time of the technician's first visit. As a result, SelectHomeWarranty missed the opportunity to provide due diligence and due service as originally covered by the policy. As negotiations with our home insurance company are still ongoing, we have paid $5,000 out of our own pocket to fix the issue.
3. As a new customer to SelectHomeWarranty, we were not aware of the requirement to seek approval before fixing the issue. We have had previous experience with another company that allowed us to submit a report and expense report for reimbursement after the work was done. We, however, acted quickly to have confined the damage and reduced the downstream cost.
4. After we fixed the issue, we informed SelectHomeWarranty in a timely manner and asked for help. However, SelectHomeWarranty refused to cover the plumbing cost, citing our failure to ask for approval before starting the work. However, none of the representatives explained why their technician's statement of "nothing was wrong" was problematic and non-valid, nor did they mention how SelectHomeWarranty would compensate for our loss based on a plumbing issue that should have been identified and covered by the original policy.
5. During the conversation with SelectHomeWarranty representatives Faith, John, and Paul (on 04/28/23 and 05/01/23), a supervisor-level representative was supposed to reach out to us within one or two hours but nobody followed. SelectHomeWarranty promised the customer to do one thing but ignored it.
6. Their business mindset is that they will put hardline into their policy, if a customer did not figure it out, then it is the customer's fault and they will finger-point it and not cover the case. They will not provide advice to customers in good faith to guide the customer timely on the right track.

Based on the above-mentioned reasons, we are filing this complaint. We have made multiple attempts to approach SelectHomeWarranty and asked for help. We even recommended the plumbing company that provided us with a timely diagnosis and excellent plumbing service to SelectHomeWarranty, but they were not interested. As recommended by the plumbing company and based on their experience of comparing local home warranty companies, we plan to cancel our service with SelectHomeWarranty and switch to another one. We are also planning to leave a negative review on social media sites and BBB based on our experience of SelectHomeWarranty's technically wrong, negligent, and non-valid diagnosis.

My story:

Purchased a 6-year-old home, and as a part of the transaction negotiated a Home Warranty to be included, paid for by the seller.

The seller provided us with "Platinum Care" one year Home warranty which the Select Home Warranty marketed as a "shield your wallet" product. Platinum care is the highest level of coverage sold by Select Home Warranty.

7 months into our ownership of the home, when we shifted from using the HVAC system from heat to cooling, we started getting a Error Code 86 showing on my thermostat, and the system could not keep the house cool. I called the Select Home Warranty number, *******532, and was instructed by a recording to file my claim online at selecthomewarranty.com. I completed the on-line claim form and waited for a response.

In the meantime, I contacted the HVAC company that had originally installed the HVAC system (there was a sticker on the unit in the garage), and I had them come out and assess the problem. The HVAC repair company identified three different problems: 1) the outdoor condenser unit needed to be cleansed, 2) the freon level was low and needed to be recharged, and 3) the communications board had failed and needed to be replaced. It took several weeks for the replacement comm board to arrive. I worked with the HVAC repair company to get the cost of the comm board part covered under the original equipment warranty. So, they charged me only for the labor of installing the new comm board. When everything was said and done, I paid a bill for $1,007.50 from the HVAC repair company.

Having not heard back for Select Home Warranty for 2 months after I filed my initial claim, I called the *******532 number again, and waited/insisted on speaking to a live person to find out what the status of my claim was. The representative that helped me first told me that she could not find any policy written for my property - even though I was holding an invoice from them with a copy of the check paid by the title company in my hand. She tried several times to find the policy using different numbers, and then told me that because she could not find a policy, she could not help me and that I needed to hang up. I asked her to transfer me to her supervisor. She informed me that since I did not know the policy number, that she could not transfer me to a supervisor. I asked her what my next steps would be and what she expected me to do with this situation. She said she could not help me. Full stop.

Finally, the rep asked me for the invoice number that I had in my hand. I read her the number and she said "oh, that's the policy number!" I'm thinking to myself: how could you be blowing me off a minute ago, and now you have my policy number from the invoice we discussed 10 minutes before... The rep then proceeded to tell me that she found my original claim in their data base. When I asked why I had not been contacted (I provided phone and email address on the on-line claim form), she had no answer. She transitioned the conversation to what the problem had been with the air conditioning and what I had done about it. I told her that there had been three problems identified and that I had them fixed. Now, all I needed was to be reimbursed for my $1,007.50 expense. She told me that I would be receiving an Email with instructions in it on how to scan and send a copy of the bill I had paid for the repairs the HVAC system.

Within a few minutes after I had gotten off the phone with the SHW rep, I received 2 emails from SHWclaims stating: "We thank you for contacting us with additional information regarding your A/C, Cooling claim. We are in the process of finding a local technician to come to your home to diagnose your A/C, Cooling. This process usually takes up to 48 hours, and an email will be sent to you with the Technicians information." I'm thinking: "this is unbelievable. Do they not understand the problem has already been fixed?"

After thinking about it, I decided to respond to the email summarizing the already completed repair status, attaching my expense invoice, and again asking for reimbursement of the $1007. 50 that I was out of pocket on the AC system repairs.

A few days later, I received an Email back from SHWclaims stating: "After a Review of the diagnosis concerning the specific issue with your HVAC system, your unit does need Freon. It has been determined that your Policy Does Not Cover this issue, the HVAC system needs Freon and unfortunately Freon Recapture is not covered by your policy. Please see section 6. 3. 6 of the policy agreement." I'm thinking to myself: 1) I was not aware that there were any repair limitations, aside from possibly a deductible, and 2) what about the other two problems that were not freon related? How can you send me an email only addressing freon when there were multiple problems listed on the repair invoice?

So, I sent back another Email to SHWclaims summarizing the status of the claim and asking about reimbursement for the non freon related issues. Within hours I received an Email back asking me to call the SHW number to discuss my claim over the phone, which I did. The SHW rep informed me that in addition to freon not being covered by the warranty, that cleaning of the coils was not covered by the warranty, and that labor required to replace the failed comm board was (you guessed it), not covered by the home warranty they sold. She quoted me subparagraphs in the policy (a copy of which I had never received from the title company or anyone else – whose fault that is, I don't know.)

I informed the representative that I felt it was FRAUD for SHW to market a home warranty with the catch phrase "shield your wallet", that doesn't cover the costs of repair when the system clearly failed. I had their "Platinum Care", top of the line policy, and I have nothing in terms of coverage. So, now that this company has exposed who they really are, I want to get the word out, so others don't buy this worthless policy.

I also want to comment that SHW strategically makes it very difficult to communicate with them by using on-line claim submittal forms that aren't responded to, sending vague boilerplate emails, and having call center reps who stonewall and can't answer questions. At one point the SHW rep told me: "we've already provided resolution for this claim", to which I said: "your resolution is to pay me nothing", and she said "yes". I told her this was NOT a resolution. Clearly, they are trying to get claimants to give up and just go away.

SWHclaims: if you are reading this, refer to claim# *******. You will see what I've reported here is in your files under this number.

The purchase of the warranty was easy and I let myself be talked into a 3-year contract for $1215, with the option to cancel for the prorated unused amount after 1 year. I needed to submit my first claim one year after I purchased it. That's when the nightmare started.

My dishwasher broke on Wednesday, 09/28/2022. I did some research and found that it was almost surely the inlet valve. I contacted SHW that morning and was told that they would contact me with a contractor name within 48 hours and that I would be responsible for setting the appointment. I told them that 48 hours was unreasonable, but the rep said that it was usually within the same day.

The good news is that they supplied a name within a couple of hours. That bad news is that they had not vetted the contractor. I called the contractor to make an appointment and the contractor said they had not received what they needed from SHW to schedule and that they would call back when they received the "certificate." Two hours later, I called them and they said they had not received it yet so couldn't schedule. I told the woman that I was writing a heated email to SHW to get them their info. Once I said that, the woman at the contracting company said the repair ticket was in review with a technician and that the tech would be calling me by the following week to set an appointment. I asked if that meant she had the "certificate" and she said yes, indicating that she was lying to me prior to that as this all happened in the same phone call. I told her that contacting me the following week to make an appointment was no acceptable. She said she could not do scheduling over the phone -- the tech needs to schedule.

I then researched this company and found only 1-star reviews stating poor workmanship and unprofessional technicians and the Google entry showed the company as "Permanently Closed." I called SHW and told them what I had found and stated that I needed a reputable company and that they needed to vet their contractors. The rep told me that she couldn't resubmit my ticket to dispatch until Monday to find another contractor. I said that is too long and I wanted to cancel my contract. I was transferred to the Customer Loyalty team who talked me into giving them one more chance and that he would send the paperwork back to dispatch with a note to expedite.

I was then provided with another contractor name. I researched it and the reviews were very favorable. I called him and he seemed intelligent and trustworthy. Unfortunately, he informed me that he had been trying to get registered with SHW for months and was not aware that he had even been approved. He stated that he had received nothing from HSW yet, but that he would contact them and call me back. At his request, I texted all of the info to him. Two hours later, he texted me back that he could not reach them and to have them find someone else.

I then contacted HSW to cancel the contract. The first person kept saying she understood and could take care of this for me. Twenty minutes later, she said she needed to transfer me to Customer Loyalty to cancel the contract. Customer Loyalty, 10 minutes later, told me that a supervisor needed to call me to complete the process as there was no one there with the authority to do it. I said that this tactic was what I had read on all of the negative reviews on HSW and that I had paid by AmEx and I knew they would stick by me, so that I was going to contact them to get my money back if I didn't hear from the "supervisor." In the meantime, I constantly received texts and emails stating that service with each of the above contractors was confirmed and then cancelled at least 4 times for each, and an email stating that I needed to call them during business hours because the claim was still open. I emailed all departments stating that, at this point, all communication needed to be in email form for legal reasons and that the contract was cancelled as of 09/29/2022.

I contacted AmEx, opened a dispute, and they closed the dispute in my favor with a refund of the payment.

Do not waste your money with this company. They know how to take your money but not how to provide the service that you paid for.

I went with Select Home Warranty because I saw they stood up well with reviews, and I'm not sure how! I liked that they offered all the right coverage of appliance plus roof leak protection, what could go wrong? Well I'll tell you, I'm sure glad I didn't sign up with their 5year plan at a discounted price. I took the one year contract to see how it goes... No issues until my refrigerator goes out. I thought, "Well, I'm glad I have a home warranty, after all that's why you buy em right?".
I report the issue immediately, they tell me they will get ahold of the soonest available technician. A week goes by and they say they can't find a technician. They never called or emailed to let me know. I had to get my own and pay out of pocket, which I did ask Select 2days prior if finding my own tech was an option. The guy on the phone hardly spoke english and kept laughing saying "we are looking for the soonest available technician".
I hired a reputable appliance technician to come out. He confirms that the refrigerator is going out due to age (It's a 16year old Whirlpool). I call Select Home Warranty with the technician present to give the diagnosis over the phone. He explained it was failure due to AGE, and that there was a hole in the evaporator causing a sealed system leak, and the compressor is going out. OHHH Select heard their favorite loop hole "sealed system". Select replied "ok, we are denying coverage", and the Select rep. Sounded very happy. The technician looked very confused. He has never heard that response about a sealed system from a home warranty before. Sealed System is the one exclusion on Select's Refrigerators, and it's funny because that's what everything runs off of.
The technician and myself continued arguing with them that it is due to age and the hole at the evaporator. Select doesn't care, if you say anything about "sealed system" you're out of coverage. I told Select I don't want the repair to the sealed system, I need a replacement unit like the technician said. Select doesn't care, if you ever say the words "sealed system" it's over. I asked them "So if someone has a fridge, and it goes out simply from age and everything possible fails on it INCLUDING the sealed system. You're saying you'd deny coverage because the sealed system also goes out?" Select responded "Haha yes ma'am that is CORRECT!" I said "I'm sorry I'm just lost for words right now." It is also that happy/positive attitude about denying you any coverage that really gets offensive. Like they are gloating about pulling the plug on your warranty coverage.
I am continuing to argue with them, but they keep telling me my case is denied. The unit went bad because of age. The evaporator and compressor are bad, but because sealed system was mentioned. I am out of a fridge. No assistance at all.
Look for a warranty that doesn't attempt to get out on basic functions of a unit. I used to have Home Warranty of America. Now they have AWFUL reviews, but when my A/C unit went out from a freon leak in the sealed system they replaced the 20year old A/C unit.

I have one word to describe SHW - SCAM, it should be what the S in SHW stands for, although it could be a handful of other things too.

Other descriptors that come to mind: hoax, unethical, incompetent, inept, unhelpful, uncovered, deceitful. They are good at a few things memorizing a script and knowing every single loophole to avoid covering you at any cost. If you read nothing below this, just know you are better served not having warranty coverage at all than having these clowns.

-----

I have three properties, my personal property and a couple rentals so I went all in with SHW. Covering all three of my properties for three years. Again, buyers beware and do not make this mistake or any sort of agreement with this scam. I had several incidents with them that I tried to leverage my warranty for all of which would seem like reasonable and rationale claims, I'll summarize the problem and out come below:
- Washer/Dryer - My Dryer died on me about 2.5 months into my contract with SHW. After months of back and forths, evaluations and diagnosis. They determined that they could not repair the product due to some parts not being available on the market. And instead chose to offer me $150 to replace my washer and dryer. That washer and dryer new was well over $2500. To purchase a similar product of lesser quality would've been in the neighborhood of $2000 (this particular condo didn't have vents, so required a specialized dryer system). The installation and removal alone with most suppliers was over $150. When I raised the issue with them, they pointed to some obscure language in their contract (which I, of course, received after they had already signed me up and billed my credit card) that suggested I was not eligible for "full" coverage until I had been a customer for 90 days, despite the fact that my coverage began after a 30 day waiting period. After severel escalations, conversations with Customer Loyalty and being persuaded to give them a pass - they gave me an addtional $50 for a total of $200. To provide a sense, to retrofit my house and purchase a decent 'rental unit' quality washer and dryer cost me $3000, not to mention the time wasted and cost of giving my renters a credit to their rent for the inconvenience, all in summing to well over $5k. Can somebody explain why i have the warranty coverage? Isn't it to "repair" or "replace" - that's what their website says.
- Ceiling Fan: Two issues here. First one, I had two ceiling fans die on me (we have about 8 in our house). Upon calling, they immediately decided that they could not repair and would instead "replace" them for me. That quickly turned into replace one, because apparently multiple ceiling fans aren't in scope of my contract - after the incident above, I assure there is NO WHERE in their contract that limits the number of ceiling fans covered by my contract. Then, they determined that the depreciated value of my three year $150 ceiling fan was $45 and that was what they considered replacement! Again, i replaced with the exact same fan, so went out of pocket for another $100, not to mention a $60 service fee. Why do I have warranty coverage?
- Dishwasher: In my other rental property (this is about 6ish months into the relationship), my dishwasher started to flood and not drain effectively. Again, filed a claim. They informed me that because it was a GE product and they were partners with GE they would send a licensed GE technician who'd most likely be able to fix it on the spot. GE technician came out, determined three parts needed to be replaced, one of which was no longer on the market and recommended that we replace the dishwasher. Six weeks later, over 15 hours on the phone with SHW trying to confirm the situation they informed that my "repair" had been approved and fully funded - on several occassions (over 6 proactive calls lasting hours each), I followed up to confirm that they had the right diagnosis and to please follow up with GE. This particularly property was located in a different city so i was flying up to manage the repair and wanted to make sure we got it right so it didn't cost me a second visit. Of course, they never got a hold of GE, they never followed up with me and every phone call was the same script, "i'm sorry sir. We understand your upset. I would be upset too. Here is what i'm going to do. Can you call back tomorrow during GE's working hours.or we'll call GE and call you back tomorrow" - as you can imagine none of the above ever happened. Fast forward to the day of the repair, the same technician calls me and tells me he's on his way to do the diagnosis - keep in mind, i have now spent over $400 to meet him. He recalls the property, of course, recalls SHW and reshares the diagnosis, again explaining part not available (what I spent 6 weeks trying to get SHW to understand). 24 hours later they call me and inform they've decided it's not cost effective to repair the dishwasher (keep in mind, it's not repairable, it needs to be replaced) and offered me $200 to replace the dishwasher. As you might imagine, Im completely losing it at this point. A quick internet search to replace this dishwasher with a similar model (similar features, capabilities, etc.), installation and haul away will run me $1000. Not to mention the $400ish i wasted to meet the tech for the second diagnosis, nor the $400 its going to cost to get back up there for the next installation, nor the opportunity cost of my tenants who moved out (stopped paying rent) due to not having a functioning dishwasher. Again, what is the value of this warranty? Without them, I could've spared myself the headache, bought the new dishwasher on the spot and had it installed within two weeks while my tenants were still there and saved myself the time of being on calls with the inept services for at SHW, the frustration related to those calls, several hundreds dollars in travel and weeks of wasted time.
- Electric/Lighting Fixture - I'll make this brief, when I bought my warranty coverage, I asked them for the best package and purchased the Platinum all included package - go to their website, it's the one with everything listed and checks next to each item. My lighting fixture went out and it was determined that the ballast needed to be replaced which they of course pointed to another section in the contract that excluded that from my top of the line service. So $60 service fee in and i have to go out of pocket. If i had brought the tech on my own that $60 service fee would've at least went towards the repair.

Things to not expect:
- A call back ever
- A competent customer service agent
- Any sort of actual coverage, it's all evasion and finding loopholes - their agents and team are pros. If they spent 1% of the time in coaching their agents on customer service and solving problems as they do on how to avoid providing coverage they'd be in AMAZING shapre
- This isn't a warranty service it's a ponzi scheme. These folks need to be defunct. If you're not a customer stay away, if you are move now - this is awful. Most of these warranty companies are pretty crappy but SHW is literally the SHT.

Save yourself the money, find a different provider or don't find a provider at all and just fix things when they happen. They'd like you to believe they'll help you save money, the reality is that they have cost me money and lots of it.

Oh, and cancellation. As you might imagine, I decided to cancel my contract, here is what that cost me, I'll indicate what I believe is fair and unethicail:
- $75/contract cancelation fee (fair)
- Prorated annual fee (fair)
- Deduction of anything they paid out (unfair/unethical)

Is it just me or is prorating my annual fee and deducting any payouts seem wrong. I was covered and paid my fees + service fees for the time I was a customer and they covered me for the pennies they did. I was a paying customer in good standing. It seems at this point, we're walking away, I paid what I paid, they paid what they paid and we're even. Alternatively, refund me my entire fees and treat me like i wasn't covered and I'll happily pay you back everything you shelled out for me.

Bottomline: SHW is unethical, deceitful, unhelpful and flat out corrupt. This Scam NEEDS to come to an end. Companies like this should NOT exist.

I purchased a 3 year policy in Apr 2020. My first claims open in May 2021 about a cloth dryer. I was told parts will be ordered and delivered on June 15. On June 13, I was informed parts are delayed and won't be in till end of June or beginning of July. Yesterday (June 30), I get a call and was informed parts they ordered was wrong. Meanwhile they don't know what part to order, therefore, a second on site diagnose is needed and they booked us again for next Tuesday 1-5pm. This is already sounds ridiculous enough. After almost 2 months wait, we are back to where we started and I hope there is not another trade call fee for this second visit.

My second claim is opened on June 18 about AC. Same house. Tenant mentioned AC does not producing cold air. It is over 100 degrees daily in CA. Select's AC partner company was out there on 22nd and quoted about $500 to fix it on that visit. Select Home Warranty declined their request, send them home and told me on the 24th that ' parts are being ordered and will be delivered in 3-5 business day'. On June 29, which is the 5th business, of cause, no parts come. I called, asking for a tracking#, no one can provide. I ask when parts will be in. No one knows. I asked when this issue will be solved, no one knows. I called the AC company directly and find out they have the parts and they could have fixed it right then. I called more than 5 times talk to different rep in your company, asking for approval of the $500 quote so the AC company can come out anytime do the work. No one has the power to authorize it. I ask for someone who has the power, no one would forward my request.

The last person I talked with is Ron, supposedly he is a higher rank of customer service. He told me yesterday he will take care of it (June 30) and will get back to me within the same day. But that, again, turns out to be another lie. No call, no follow up, nothing back. I called his extension, left voicemail, I called him again, both times the phone just goes to voicemail directly. The third time I was able to talk to him, but he tells me information that I already knew: 'the parts are being ordered, please wait for the parts to come'. So I trusted him yesterday, thinking he will take of it, turns out that's another trick this company plays just to push me off the table one more day...

Now based on my experience with the dryer parts, I figured out the ' ordering part lead to an endless waiting for part to come yet part never will come, and when dates approaching, someone will say parts ordered were wrong now we need reorder so we go back to the starting point ' is a great cycle of avoid taking care of the issue. After repeating the 'ordering part' trick to the same client - me, I started to see their practice pattern is about how to push the matter into a infinite wait without clearly stating: we are just not gona do it.

Till today, Select Home Warranty is stil playing the 'wait for part' game, even their own AC partner has the part and could fix it anytime. Honestly if the part finally come in December, who is gona need AC then anyways. Ron told me today that the parts will come tomorrow. I asked for a tracking#, again, he doesn't have it. I asked if you don't even have a tracking#, how you know the parts will come tomorrow. He said I trust my college who told me so. Ok, that's what I was told on the 24th, But when time pass by, fact proves it is just a lie on top of another lie.

I recall once trying to get a quote on their website, and more than 10 different sales person called me day after day, trying to sell me a policy. How about, get rid off the 9 out of 10 sales person, use the funds and staff to keep promises, repair whenever needed in a timely manner, to avoid lies and fraud, to build a reputation?

I assert everything I type here is true and based on facts of what has happened.