JERRY L.

REALLY PISSED-OFF at the girl employee ("OT") who took my 12/08/23 order at the drive-thru. I
Repeatedly questioned her order $$ amount at the Pay window and told her the Arby's website clearly shows a "Double Roast Beef" for a Limited Time Price of $4.00. She just kept saying that "her system" did not show that price and I must have saw the wrong item. B___S___! & INSULTING!

Instead of me paying $8.00 for 2 Double Roast Beef, I had to pay $12.38 for these 2 items.
THIS IS ABSOLUTELY WRONG and stupid for their employee(s) to not know what is shown on the Arby's Website and charge your customers accordingly.

Arby's is NON-RESPONSIVE for reimbursement for the damn discrepancy and her insistence that I can't
Read the damn website correctly. Again, INSULTING!

After receiving the Contract from SELECT, it was obvious the salesman (E. B.) lied to me about several conditions on the Warranty Contract.

1. Told me that Freon coverage ($25) was included in my payment => A LIE, it was never included in Contract received.
2. Told me my "Terms & Conditions" would be identical to those listed on the SELECT website => ANOTHER LIE, the contract received listed HVAC & all other Appliances with significantly reduced coverages ($500 in lieu of $3,000 & $150 in lieu of $500) during the 1st-3 months of the policy.
3. I emailed him, to ensure my additional conditions and disclaimers were in writing to him, that the HVAC units were previously repaired several times and there really were not any maintenance records except for repair invoices. I wrote that these conditions must be accepted by SELECT and that they would not limit the warranty coverage and $$$$ limits in any way. He verbally stated that those conditions would not be a problem and encouraged me to finalize the Contract with him. => ANOTHER LIE, many of these conditions may not hold up for warranty coverage per the SELECT contract.

In Summary, this entire experience with the sales rep and SELECT was very Deceptive, Fraudulent Business Practices & False Advertising. They deliberately and fraudulently list on their website a set of "Terms & Conditions" that are completely different than the "Terms & Conditions" sent to the customers who accept their Contracts.

When I confronted (email) the salesman about all of the above deceptive and misleading "sales pitches" presented to me he immediately said he would have his supervisor cancel the contract. This was not my decision or choice, but he obviously realized that I had caught him in so many unethical, fraudulent agreements that he wanted rid of me ASAP.

Subsequently, he & SELECT have been reported to my state's Department of Insurance for Deceptive, Fraudulent Business Practices & False Advertising.

Had to discontinue service with CC and switch to another provider. Spent 3.5 hrs total 1st day because their Rep "Chris" (inconsiderate, negligent, idiot!) who dropped both our phone services (before they were ported) and then deliberately dropped our call because he was so confused what to do. Had to call back to restart cellular services and repeat with another rep. Then, 2nd day to finish the porting/transfer of service, the porting numbers they gave us would not work. Took me and the new provider a total of another 2.75 hrs on the phone with their reps as to what is wrong on their end. CC sent multiple porting numbers trying to get their system to work. Consumer Cellular is a TOTAL MESS and most of their reps seem ignorant as to fixing their own system problems. A total of 6.25 hrs dealing with CC trying to port our 2-phone service over to Spectrum. (Guess they were really pissed at me leaving after 7 yrs. And wanted to really screw-me-to-the-wall, and they did!) If it were not for the persistence of Spectrum Mobile, we would never have gotten our numbers ported over to Spectrum.
"Consumer Cellular's system and their inadequately-trained reps are not worth the lower cost service they advertise."