SelectHomeWarrantyReviews 966

This company will NOT help you in times of emergency. It took them a full WEEK to approve me for replacing my AC unit after it died in 91 degree heat, and they ONLY offered me $600 for a $6,000 AC Unit. They DO NOT care about you, they DO NOT tell you anything other than a basic script. Absolutely do not recommend. And that is weith PLATNIUM

1. Hot water tank leaked, they could not find a repairman, so I had to find one, it was fixed. 2. Garbage disposal quit working, they paid for a replacement but would not pay for a plumber, I had to find a plumber to install and replum everything, replaced pipes under the sink $130.00 for piping. Plumbe around $400. Now ac is out, (compressor froze) it needs a new compressor, they would not approve it, quote from ac guy who again I had to find is almost $2000. 00 I'm to send them pictures of the unit and any work I've had done to it, 6 days out right now. 100 degree plus weather. I've only been in my home for 2 years. Anyone who reads this, do yourself, your wallet and your headaches a favor and go with a more reputable company, they sang me sonnets when I was asking about their company to purchase a home warranty, they fix everything no problem. I purchased the home warranty because I'm single and wanted peace of mind, they have only given me headaches and an empty pocket, I live out in the boonies and again the rep said no problem, we have repair people out there. I've had to call and find a repairman all 3 times for service. Do yourself a favor, don't waste your time or your hard earned money.

SCAMMERS! Fraud! The last two repairs I needed they claimed were not covered, so even though I had been with Select for several years, I found another company and signed up with them. When I canceled Select, they charged me a $75 cancellation fee! Customer "service" is also a joke. They don't care: "Different people have different policies." In other words, we screw some people and screw others even more. STAY AWAY FROM THESE BULL$#*!TERS!

The WORST warranty company I have every had to deal with, bar none! They have no interest in customer service. My (covered) pool pump died. They sent out a technician to diagnose the problem. His diagnosis was a dead pump that would need to be replaced for $2600. 00. 3 weeks later I still had no (Pentair) pump and a pool turning green. Reason: "I can't find anyone that has the pump in stock." I bought a comparable (Hayward) replacement pump and replaced it 2 days later.
Now the problems with Select Home Warranty begin. I called to find out how to proceed with the claim for a reimbursement. Which was only going to be $400 BTW. They said to send in the invoice for the pump and they would process the claim and reimbursement. After sending in the invoice and waiting over a week with no notice or update I called, only to be told my claim had been denied. This is now the 7th week. Every week I call to have, what I feel is a legitimate claim, I get a different reason for rejecting the claim. We don't have an invoice. No diagnosis from technician. No authorization to proceed with repair. Every call is a different excuse for not reimbursing my claim. Today I am resigned to the fact that they will never cover my claim. They have no interest in customer service. I asked to have my policy cancelled and the have the audacity to tell me there will be a $75 dollar cancellation fee. Do yourselves a favor a use a different home warranty company

This is a Scam, first is more a call center that does not really support the customers. They claim 24/7 but they put orders only Monday to Friday. Their technicians has all kind of tricks and charge you for many extras that the policy does no cover! They Denies a lot of works and their services are really bad! Don't pay them ahead for the entire year as did! Don't even buy the insurance is a bad decision. I will report them to the customers affairs.

I think their reviews are not valid and shows 4.8 but people will find put when they have the first service how bad is this company.

The first two claims were serviced ok but the third, concerning a non-functioning spa heater was a nightmare. First they could not find a contractor so I got an email from them say to find my own and call them back to get authorization. I quote: "... please call our authorization team at... before you perform any repairs." So I did. After being shuffled around I spoke to someone from their authorization team who said they didn't give authorizations to policy-holders over the phone and I should do it by submitting the estimate by email. So I went to the email address given me. There was no facility there to submit ANYTHING SCANNED. I called back up and then got the same scripted response. Besides this they use people in India for customer service so it's tough to understand their accent. Finally asked my technician to call them (apparently they do speak to techs to give authorizations). Hopefully this will resolve things. All this could have been avoided if their initial email was not so full of misinformation.

If you are looking for a terrible home warranty, then Select Home Warranty is the one for you! They will be there for all your home repairs. Well, mostly they are they to tell you thr issue isn't covered. Their employees will give you incorrect information and hang up on you if you ask a question. Then you can spend another 20 minutes listening to their lovely music. Honestly, this company is terrible and if I save 1 person the headache of this company, then my time writing this review will be worth it.

WORST COMPANY FOR HOME WARRANTY COVERAGE.
Please do not get swayed by this company's sales tactics by offering cheap insurance. For the first time we switched to this company since they were 20% cheaper to their competitor. After 6 months we filed claim for A/C. After 4 weeks of run around, we were told to submit Maintenance Records and pictures of the unit that we did by next day. The company could not find an A/C repair company for 6 weeks. Who so ever they picked refused to work for them.
They asked same pictures and same maintenance records three times.
Horrible company. We made a mistake to pay one year premium upfront. They do not refund your money either.
Anybody need more information, feel free to reach at *******716.

I am a single, senior (almost 60) legally blind female who recently purchased a new home. I felt that I had been defrauded out of $1934. 96 ("warranty price") and all I got for my money was excuses and no resolution whatsoever. After not receiving service on two separate warranty issues, I requested a refund.
On May 26th I spoke with Nicholas in the escalations department. We discussed cancelling my policy and getting a refund. He told me that he could talk to me about my refund but could not send me anything in writing. He told me he would have billing send me the refund information.
On May 27th spoke with Ron Smith a "manager in the executive customer relation department". I again ask for my refund information in writing. Mr. Smith told me that he could tell me about the numbers over the phone but not in writing, he said that the billing department could only provide those number and his would be an estimate. I asked him to send me the estimate via email and he agreed.
I emailed James Wilson who is another "manager in the executive customer relation department" on June 14th and told him that I wanted a break-down of details and calculations for my refund emailed to me.
I emailed Joe Shrem, owner of the company twice (June 11th and 21st) requesting my refund information in writing and still have not received any written information.
I have requested a detailed summary of the calculations used to determine my refund FIVE SEPARATE TIMES and have been denied this information.
Only fraudulent, fly by night con artists refuse to put things in writing. This organization preys on the elderly and disabled and needs to be put out of business!

You can only find an home warranty effectiveness when you file a claim. Currently I have Select Home Warranty and the covered items under this Policy clearly states that the Kitchen Refrigerator is covered. It also specifically states that the compressor, evaporator and condenser etc. are all covered. My refrigerator stopped working so I filed a claim to get it repaired. The technician did come in a couple of days and promptly notified me that the compressor is not working and it needs to be replaced. The technician informed me that he will contact the Select Warranty folks for repair approval to order the parts. When I called Select folks on the repair updates I received an email which stated that repair request has been declined as the unit is old. Also, the refrigerator sealed unit is NOT covered. All refrigerator and Air Conditioning appliances are sealed unit, meaning, that the compressor and the evaporator and condenser are all sealed because of the Freon gas. The UNIT has to be sealed to function. Could you believe the excuse they have in order for NOT to repair the unit. THIS IS A FRADULANT COMPANY. I am hoping to cancel my contract with them and to get a refund for the remaining days.

I was denied a claim for a blocked water drain in my attached patio. They insist it's outside and they only cover inside. I asked why they don't say "inside"? It says " living area" I live in the desert, my attached patio is my living area. Home owners insurance considers attached patios, decks and balconies as part of your living area. I will not be renewing.

I put in a claim to have them fix the ac unit. They asked for 4 years of maintenance and I was able to find that documentation, and they still refuse the claim. I've been waiting for over a week to get this approved and they drag their feet and try to wear you down to the point you want to just give up because you're not getting anywhere and you're wasting your time. I recommend you save your money and gamble with fixing repairs on your own. You're pretty much guaranteed to pay much more than you get back in repairs and this company is a hassle and not very professional. I don't recommend giving them your money.

Select Home Warranty just to GARBAGE service to a completely different level and proved to me that they are nothing but a SCAM and a complete RIP OFF. First of all, when I called Select Home Warranty to buy home warranty, they gave me a high price which I rejected. Then, they started to lower their prices, multiple times, which I rejected until we reached an offer that I thought was reasonable and within my budget. So, I went ahead and purchase their services. Mind you, I purchased their services on November of 2021 and they still haven't sent me the paperwork of anything like terms or conditions. Anyways, around eight months pass by and my fridge starts to have problems. It's not as cold as it used to be. I called the company and they sent out a technician to check it out. He found the issue and said to unplug the fridge to defrost while he orders the parts. A few days later I receive an email from Select Home Warranty offering reimbursement of $185 saying that the fix costs more than the fridge. Just imagine a 6 years old Samsung Fridge which costed me $3000 is costing now $185! Ironically, they forwarded me to section 8 which I never received. Finally I came to understand Select Home Warranty is a BIG SCAM.

We filed a claim on pur refrigerator. They did not replace it. Second, we filed a claim because our septic system backed up. It ran on our floor. We waited 48 hours and we did not hear from shw. We called and they said they could not find someone in our area. They told us to get our own plumber and they would reimburse the full amount. We did. They have refused to cover the amount. This is not a good co. We are going to use a company we used on a previous home, America home warranty.

They charge you $60 to $100 to have someone to come to your home and examine the problem. The expert they send you to your home puts together a report so that SelectHomeWarranty does not have to pay anything. When you try to follow the case, they tell you the decision is final.

They will not pay unless you get their service technician.

My septic line was leaking into my basement. I was in a rush to get it fixed and called several septic service companies. I finally found one that could come in a few hours.

I wasn't thinking of my Select Home Warrantee insurance. Later in the month when I had a different plumbing problem, I remembered I had this type of insurance. I looked and don't remember getting an email policy when I signed up, so I never read the policy. I called to get a copy and make the claims. They denied paying to fix the Septic line problem because I didn't call them first.

Insurance and waiting for their technician wasn't something you think about when your basement is filling with waste water. Pew!

John

The salesperson lied and lied and lied. He said everything would be covered. I submitted a claim for a couple light switches that we're improperly wired, as I was assured by the lying salesman that this was covered. The claim was denied. I paid $600 for the coverage and $75 for a technician to come out for the diagnostic. A complete waste of money! I could have used the money for actual repairs. I'm sick over this! Buyer beware! Do not purchase a warranty from this company!

If I could give them zero stars I would. Any one considering select home warranty STAY far away from this company. No customer service help, they just give you the go around when you need to submit a claim and will not replace appliances they just keep charging you $60 for service fee and keep sending a technician to temporary fix your problem. Look else where for home warranty. You will thank me and save future headaches.