SelectHomeWarranty

Opened a claim for the AC repair and the issue is still not resolved after 15 days.
Technician provided the dignostic 3 days after I opened my claim and from that day, I have been calling them several times every day to check
The status and follow up. I escalated the issue many times and was promised that the issue will fixed in 24 hours.
It seems that the call center has no connection to the resolution team and can only provide only the status logged in their system and cannot provide a commitment or timeline. They will neither allow you to cancel the contract nor resolve the issue in a timely manner. Overall, very bad customer service.

The positive reviews about the Select Home Warranty are written by their own employees, Select Home Warranty is 100% scam, they will not fix anything and even cancel claims before they even go to your house, even after canceling you contract they keep emailing you and calling you as if you never did. The sales representatives lie on your face and promise things they won't deliver.

Paid 1394 for 3yr contract which they breached and did not fufill thier end of the contract. I paid 45.00 for a repair tech to come out who diagnosed issue with dryer. Weeks went by and then select home warranty stalled and did not authorize repair even though tech told them the cause. I spent months chasing them. Then my refrigerator died. Sane thing all over again. I then requested cancelation of service due to breach. They sent me a chk for 24. 00. 1 and a half year left on contract at 1400 is not 24.00. They will deny service, delay and lie. Do not use this company

I submitted a claim to have a cooktop repaired 1.5 months ago. Select is yet to schedule a service provider to even evaluate the issue. In addition, I am being asked to find my own provider. One one the main reasons I purchased a warranty was for the company to provide this service. Highly dispointing.

I am extremely disappointed in the integrity of this company. When I signed up, I felt confident in my purchase and that I was making a great financial decision. Unbeknownst to me, I did not receive the fine print stating that they only cover up to $500 for projects (such as broken duct work that was estimated $1,450 to fix) and if there is any mention of maintenance work, in addition to the issue at hand on the estimate, they will automatically deny the claim, leaving you responsible to fix the entire issue yourself. Once a claim is denied, you can't open up a claim on the same system again. I also had to find my own service technician where I was told that I would be getting reimbursed for anything over $60, which was a lie. So what's the point? The overall lack of transparency regarding their policies and unwillingness of their claim representatives to do what is right and cover issues that are clearly broken (as documented in pictures provided to them) is unacceptable and I will never do business with this company again. If you are on the fence about using Select Home Warranty, I would suggest you look else where.

The Selecthome warranty company offers false assurance and engages in deceptive and fraudulent practices. I will not recommend this company to anyone. Please view other review websites including BBB, Wahtsapp, Facebook, Twitter and YouTube. Staff gives you a run around on the phone when your appliance breaks. Their agents falsely advertise incentives and make you their Platinum member with $11k aggregate. I have all records of my communications with staff of Selecthome warranty company. Thank you.

Used, or should I say tried to use, service contract. Dishwasher failed. Service tech came out and diagnosed problem as circuit board. Was told I would receive authorization in 24 to 48 hrs. After 48 hours I called them and was told it was in authorization. After 72 hrs I called and was told it was still in authorization. After 4 1/2 days I called and was told the repairs would cost more than the replacement cost of the dishwasher. Was told that because the unit was over 5 years old(I purchased it new in Dec. 2016) I would be receiving a check for $185.00 dollars for replacement of a $500 dishwasher. This company will give you the run around all day long. You won't get past the out of country call center to speak with anyone in authority. DO NOT USE THIS COMPANY, TOTAL RIPOFF.

I was told from salesman that unit would be replaced if it couldn't be repaired. 3200. 00 bill they paid 150.00. They don't tell you they determine the depreciation of unit. And yoy pay a 75.00 deductible so in truth they paid out 75.00 towards a 3200. 00 bill that the salesman makes you believe will be 100% covered. The select home warranty cost me 650.00 a year. So it is a major SCAM stay away. I've filed a review with the BBB as well as a claim.

I regret signing up with Select Home Warranty (SHW). SHW IS A SCAM AND FRAUD. I had clogged sink and it has been clogged 2 weeks now. They sent me 2 different plumbing comply to my house. The first one took my $100 deductible and made an excuse that he will get a smaller snake but did not return. He wanted $260 to remove and install my pee trap before he run the snake. I called SHW so many time and was told it was covered and I don't to pay anymore money. They sent another plumber and he needs to do a diagnosis first to unclog my sink that cost me $175. Diagnosis for what? I called SHW and was told this time that I'm only covered for $70. I wanted to cancel my policy but there is $75 cancellation fee. What a scam! The claim department agents are all foreigners and hard to understand. You can not even tallk to a manager. Don't buy their home warranty policy….YOU WILL BE SORRY!

Select Warranty is a complete scam. They advertise, market, and sell to you the false idea that if anything goes wrong in your home they will reimburse you for the full cost of the issue or damage. This is so far from the truth. My hot water heater stopped working in the middle of winter. First of all, it took them over 2 weeks to "resolve" the claim (they advertise 48 hours to resolve claims), and their version of resolving the claim was to offer me $300 on a $5,000 repair. Have you ever lived through a cold winter without hot water for 2 weeks? When I complained and threatened to cancel, they offered me $400. When I threatened again, they offered me $500. This company is a scam. STAY FAR AWAY!

Their claims and customer call centers are based entirely in India and their agents read from a script repeatedly and try to prevent you from cancelling the policy. It is impossible to speak with someone in the US. If you insist on cancelling, they pass you on from one person to the next eventually claiming you have to speak to a supervisor. That person is never available and has to call you back "later". STAY FAR AWAY!

In the end, I cancelled my policy and did not get a full refund. I cannot say this enough... STAY FAR AWAY! You have been warned.

I paid premiums for years and when the blower went out in my hvac system they spent two weeks giving me the run around. I supplied them with All the documents required and they continued to delay. I never spoke to a person in the US. I only spoke to people in India and Africa who were reading scripts. In the end, I paid $700 to fix my system and canceled my contact. This home warranty is a SCAM...a legal Scam. DO NOT BUY THis WARRANTY! They are lying to you.