SelectHomeWarranty

I had a good feeling about Select for a long time. Then On the 29th the day after I wrote a review, I needed my Select Home warranty and They could only find one (1) air conditioner company to come and Service. I called them and was told No Can Do. It will cost more for me to come out and I am not sure when I could get out there. We had already been without Air conditioning for 2 days. Well, I had spent all morning on the phone, I was HOT. I canceled it all.

I have found SelectHome Warranty to be very responsive and they do their very best to work with my individual circumstances. The contractors they refer to me to help with my claims are also very responsible and very capable. Such a pleasant experience to work with this home warranty provider!

I purchased a policy with Select Home Warranty.
My policy was fully in effect.
I needed to call for what was originally thought to be something plumbing ended up being a roofing problem. SHW was contacted for both.
SHW was unable to find in 48 hours, someone to take care of the roofing problem.
SHW gave me authorization to find my own repairman.
I found a repairman.
The problem was presented.
The repairman contacted SHW for authorization.
We BOTH spoke to the SHW AUTHORIZATION AND.
The repair was approved.
The amount to be paid was approved.
The repair was completed.
The payment was made for the AUTHORIZED AMOUNT OF $100.00.
The invoice was submitted.
Then an email was sent and discussion is on going.
SHW said that they would pay.
Now they say that they won't pay the total of $100.00 but only $25.00.

I called SHW with a claim for a leaking faucet, broken garbage disposal and leaking toilet. I received their response to my claims. They are in the proceedings of finding ne a plumber for the faucet. Their research found that I was entitled to $75.00 to replace my year old garbage disposer. I have to buy a new disposer and send them the receipt and be reimbursed. I have to find and pay a plumber of my choice to install the disposer. The toilet is not covered.

They never have a repair man in our area which means we get our own, they have to call from our residence with the quote, which they will pay only a portion of, then you have to send the bill "paid in full" and they will send you a reimbursement check. ONLY, they sent the check to the wrong address and after 2 months of waiting, I'm on hold while they call the person at the address we don't live at and the work wasn't done at, to see if they have the check. I've already done that and they don't have a check with our name and address on it. I was also appalled to find out they don't pay the full amount for the repairs, less than 1/3 of the repairs. Now I get to find out how to get my money back for the several years I paid for in advance.

After I called for my first claim, select told me they will email me when they find a technician to fix my roof. They promise 24- 48 hours. Every time I called to follow up, they gave me a run around. I told them if they fail to keep their words I will cancel the policy, two agents agree to give me full refund. I was so frustrated dealing with them, after I waited 48 hours, no email from them. I suspect I got scammed. I called select 12:47am to cancelled. They want to me call their refund team the following day. I called my credit card company to put a dispute on the charge under section 75 they fail to deliver and not live up to expectation. My credit card company promise to deal with them.

We filed a claim on pur refrigerator. They did not replace it. Second, we filed a claim because our septic system backed up. It ran on our floor. We waited 48 hours and we did not hear from shw. We called and they said they could not find someone in our area. They told us to get our own plumber and they would reimburse the full amount. We did. They have refused to cover the amount. This is not a good co. We are going to use a company we used on a previous home, America home warranty.

I requested a balance if I cancelled my policy since they cover NOTHING. They in return refunded me the money $18 when I had 1.5 years left. They lied and said my recording stated I wanted to cancel and they will not refund me the appropriate amount or reinstate my warranty. DO NOT USE!

They don't cover your repairs. They say they will fix your toilet. The they say they don't cover If the Plummer has to move the toilet to see where the leak is coming from. Then they have the Plummer tell you that it will cost you $400 to move. That is after you gave them $75 before they will do anything.

This was my first claim with them. I canceled the policy and they are refusing to with me know when I will get my refund. Check the BBB before giving them your money. You will have hell getting it back. Their good reviews relatives or a paid service. There are 3,000 complaint on the BBB. Do not trust them.

I have had Select Home Warranty for 1 year and I bought their 3 year plan. Today - 21 August 2020 was my first claim for our AC unit which is 5 years old this summer. The unit stopped working (likely something easy like a fuse or circuit board or capacitor). We have our AC units serviced annually for cleaning and I asked for Select Home Warranty to dispatch Fox Air (the local AC technicians who service our AC's) and they agreed to do so. They even asked for the telephone number to make sure that they called the correct AC Techs we wanted. This is how Home Warranty Service should work... if you have a team of techs you know that are reliable and trustworthy in your local area, then you shpuld be allowed to request them for service. Great job Select Home Warranty!

Mike

Retired Army Officer
South Carolina

The representative I spoke to told me all about the plan and what he could add at no extra cost. He gave me a quote and then offered extra months at no extra cost. Then he offered me a better deal if i paid for the 5 year contract upfront. Plus I got a free year ontop of the 5 year contract. He was very pleasant and sounded like my relative! He made me feel at ease and confident in all he said. He won my trust and I signed for the full term.