SelectHomeWarrantyReviews 969

I am extremely disappointed in the integrity of this company. When I signed up, I felt confident in my purchase and that I was making a great financial decision. Unbeknownst to me, I did not receive the fine print stating that they only cover up to $500 for projects (such as broken duct work that was estimated $1,450 to fix) and if there is any mention of maintenance work, in addition to the issue at hand on the estimate, they will automatically deny the claim, leaving you responsible to fix the entire issue yourself. Once a claim is denied, you can't open up a claim on the same system again. I also had to find my own service technician where I was told that I would be getting reimbursed for anything over $60, which was a lie. So what's the point? The overall lack of transparency regarding their policies and unwillingness of their claim representatives to do what is right and cover issues that are clearly broken (as documented in pictures provided to them) is unacceptable and I will never do business with this company again. If you are on the fence about using Select Home Warranty, I would suggest you look else where.

DO NOT! I REPET, DO NOT USE THIS COMPANY!
I purchased the full 5 year plan thinking I would be covered for anything, like the very enthusiastic salesman said (eyes rolling). NOPE! First claim was to fix my icemaker - no sorry that's not part of your platinum coverage? Really? I gave them my model number of my fridge to make sure it was all covered! Still a NO... Second claim try,, microwave went out. It's a $400 built in microwave that they said isn't worth repairing and they cannot replace it because it's too old so the gave me $95 towards a new one? HA-HA, laughable at best! I was so frustrated I asked for a refund of my policy and then for the last slap in the face, $75 to cancel and it's prorated, and a few more things they subtract I could barley get my money back! DO NOT USE THIS SCAM OF A PLACE!

The company is a DISGRACE, Please read your contract carefully, charging customers a $75.00 termination fee should be an EMBARRASSMENT to the CEO. Having to wait days before any technician to come out and fix the Problem. Half of star for this company... the company is just Terrible, NEVER AGAIN.

Horrible company to deal with! I had claims and both were denied. One was July 2021 central a/c unit not working properly. I reported my claim. They sent out a technician to look at the a/c unit. He tells me it is a maintenance issue. After being at my house
Several times I don't think their technician owns any tools but a cell phone. I had to hire an hvac company on my own to fix my a/c unit. It was more than a maintenance issue. Claim two Nov 2021 my furnace pilot light kept going out. They sent out the same technician with his cell phone to fix my furnace. This claim went on for months. Feb 2022 I hired another company on my own to fix the furnace. It turned out the furnace was bad. I had to purchase a new furnace on my own. Select home warranty denied my claims and paid nothing. Stay away from this company. In their contract, there are so many stipulations that they will not have to pay a claim. STAY AWAY FROM THIS COMPANY!

This is your typical bait and switch company! They get you to buy the policy. You file a claim and you find out the service is not covered or covered at a low cap forcing you to pay out of pocket. Do not use the company!

I have tried to utilize this company many times, but there is always a 3 day wait. One time a pipe had busted and was flooding the basement, didn't care, still had to wait. So in November my boiler went down, I live in Minnesota and we were looking at a pretty sever cold snap, still told of a three day wait. I decided to go for a reimbursement. Now my boiler covers my whole house, but the company who installed made the mistake of saying zone. Although there is only one zone (the whole house) they would not cover because this was said. I have come unglued over this. Cheating the customers out of the money paid or services promised is wrong! Especially if the employees cannot use their own common sense to make decisions. I called customer service, they stated that they didn't understand why living in Minnesota would make a difference in the winter. OMG! I couldn't understand most of what she was saying, so had to pass on a lot of her comments... I would tell others to stay away from this company, they are the worst!

Buyer beware. This company is lousy, they do not disclose fees up front, they hire shoddy unprofessionals to do work and they take too long to dispatch services. Do not use them, I guarantee you will regret it. Remember you get what you pay for, consider another warranty company if you want it done right. See photos of work from a plumber they recommended Sawmaw Services and would not make it right.

I have had this company for the last year. Out of all my claims I hve put in, they literally only accepted or fixed 1. All the others were not approved for repair, either bc it was too new or too old. One of Which was only 2.5 yrs old, it wasn't even broken just clogged. They offered $75 to put towards replacing it. My service fee is $60 so they literally offered $15.
Also I live in Nebraska they have vary limited repairmen that even work them. Such a waste of money.

The Select Home Warranty representative, Ed Coleman, was very pleasant and polite. He gave me a wonderful deal for the contract, which works out to 32 dollars a month, and the service call will be 65 dollars a month for the life of the contract!

Bryan Oldman was very nice and explained the promotions to add roof leakage. He listened patiently as I explained what I wanted. Thank you!

It is holiday season. I did research for home warranty company and found out select home warranty is higher rate than other. When I call up the customer service line I talk with a very professional sales gentleman. I get 3 and half years deal instead of one year deal. I am happy for his nice service.

DO NOT BUY THIS, you will regret it. They would decline most of all your repairs, would lie about paying service calls and then you will have to cover the cost.

I submitted a claim to have a cooktop repaired 1.5 months ago. Select is yet to schedule a service provider to even evaluate the issue. In addition, I am being asked to find my own provider. One one the main reasons I purchased a warranty was for the company to provide this service. Highly dispointing.

Water heater burst-paid $0. Don't cover leaks. Cost $1300
Washer stopped-paid $225. Depreciated. Cost $745

The WORST Home Warrenty Company EVER! I should have just lit $550 i paid SHW for this policy. 2 items needing repair, 1st one in September was never taken care of. Now 2nd claim, they now say they don't cover outside hot tubs. 3rd frig leaking, have had to call now a 4th time to get leak fixed before leaving for holidays and over a week later, I'm actually on hold to find out again why no one has contacted me to get this serviced. All SHW offers is for ME to find my own repair person, but SHW only allows up to $100 & requires authorization for anything more than that. The sales rep Jake that sold me this policy in January 2021 lied & or misrepresented their service and what was covered. He was told it was an outside hot tub, told our heating & ac was Split HVAC units. Oh, yes, that's all covered & you'll also get roof leak repairs and 14 months for price of 1 year. I'm NEVER allowed to speak to a manager, I just get how SORRY they are & they'll escalate our service request. Plus on top of that, i don't think I've ever spoken to anyone in the USA. I will NOT be renewing my contract with this horrible company. Excuses constantly & no resolution. DO NOT BUY A HOME WARRENTY PLAN FROM THIS COMPANY. Save yourself the grief I've been thru and still going through with them

A few days after I bought a 1 year warranty which I cancelled after the Nextdoor app stated that this is the worse warranty that you could ever have. I was given a cancellation code but after three weeks I did not receive a refund. In the meantime I bought another warranty but Select refused to refund my money. They somehow managed to convince me to purchase a three year warranty instead, at a discount. I was also told that my first service call would also be waived. I set up an appointment and confirmed about the waiver.
When the tech arrived I informed him but he was unaware of that. He called in and they informed him that I turned down the free service call which did not make sense to him so I had to pay the sixty dollars. When I called in they tried to convince me that the next service call will be free but I really don't believe these unscrupulous people. This refund claim was given three different case numbers. They have no system. To add insult to injury they did not cover the repairs because I have copper wiring and it needs to be a flexline in order for them to cover it. Really? These guys don't cover anything that they their contract promise. They find some loophole not to cover your claim.

They will give you great offers over the phone but they will never send you their policy and contract till you pay them. After you pay and spend over 30 days you will start losing your money! If you have something broke down they will charge you $60 detectable, they will reimburse you with less than 1/2 of real Item cost. If you try to talk to them they will waste your time and won't pay you a penny extra. If you try to cancel they will take the reimbursement amount + $60 detectable + $75 cancellation fee + $1.38 * number of days you been with them + charge you for technician fee which they sent to you + whatever they can over charge.

Just stay away with these scam people! I had to dispute the transactions through my bank and that will take up to 90 days to collect what these people stall from me.