The customer service I received from this company was amazing. My rep was Abraham and he called me as soon as I signed up to get a quote. His response time was amazing for other questions I had about the warranty service. I truly appreciate the great service I received. It doesn't happen often these days!
Abraham was very knowledgeable and friendly on the phone. He explained my options and offered additional options to save me the most money and get the best service. I signed up and prepaid for 3 1/2 years. Thanks
Every time I file a claim they fight with you, always an excuse as to why they will not pay. All claims are prorated. Just purchased a new fridge for $1800 they paid nothing. Just purchased a new washer for $800 they paid $125. Signed up for a 5 year contract sorry I did. They can never find a service technician I always need to find my own.
I do not know how the people that work for this company go home a night feeling good they are ripping people off.
Select home warranty was so fast in keeping their gaurantee on my service call. Three days was incredible and they issued an approval on the spot for an installation of two parts to get the oven up and running.
The Rep for the company seemed to be knowledgeable about the questions I asked. He also made sure I was getting all promotions and deals I was qualified for. I hope that my experience with this company isn't like some of the reviews that had less than acceptable ratings.
These folks will tell you that they cover central heating and air. Will later tell you they don't cover certain parts. Dont used them they are useless. Please stay away. I have a leak and its not covered. But when i sign up they said they cover my units. These some clowns. And the joke was on me.
Select Home Warrenty is not right! During a pandemic I paid a plumber out of pocket over $750+ & I was only reimbursed $125?! Come on man that's some bulls#it! The policy was only $1050! Why did I pay for a warranty & still paying for services that is supposed to be covered by the policy?! I don't get it but to that company, I hope they get it together in the future, but for now it's a NO GO!
I just signed up with Select Home Warranty and I am already feeling more secure with my purchase. As a homeowner, you can not go wrong with having more protection. My Customer Service Rep. Steven was awesome in assisting me and providing great information about the plan and various options. Every homeowner needs to have a Home Warranty Plan. Thank you, Select Home Warranty!
The repair contractor was prompt, knowledgeable and fixed my problem that same day. He would receive 5 stars. However I was disappointed when prior to him coming out I tried to discuss a concern with SHW and call kept getting transferred before I could even discuss my issue. Finally ended up with a rep who Had a language barrier and whose child was screaming in the background the entire conversation. I finally gave up. I will remain with SHW pending future interactions as Javier A/C provided exceptional service and was a local small business which I prefer to do business with
Customer service is great, warranty is great if you know what you ate covered for and you read the contract thoroughly, 2 or 3 times with a fine tooth comb... it's not tricky, just give a great piece of mind when you know what you are paying for & what is and is not covered! I came to find out that only 1 of 3 air conditioning units were covered in the standard contract, added 2 more within the 1st 30 days, cost more, but I won't be out of thousands later. Also found that even though the contract doesn't specifically state that it covers 2 water heaters, I confirmed with agent that both units are converted, standard..
I call and requested an claim for a pipe changing because water was liking and the lady who picked my call was very nice and helpful. She didn't wasted any time and take all the information and process the claim for me. I was very happy with the service. Great service
DO NOT GO WITH THIS COMPANY! You will be wasting your money and time. The positive reviews are all fake. If you dig deeper you will find the truth. This company was a complete waste of my money. Took days to hear from them after filing my claim, and was told to wait for a technician to get in touch with me. Whenever I called I was told repeatedly to wait. Went seven days with no air, and no one ever contacted me. Had to fix issue on my own. Don't waist your money!
I joined Select after reading good reviews but was unsure of what I would personally experience. The wait time to call for more details was short and the information was clear and simple plus there was absolutely no pressure to join. After doing so, I received a call from a representative that I wasn't expecting but ended up saving me more money. Overall, I have no complaints so far. I hope it continues!
I submitted a claim on Monday and have a technician coming today, on Thursday, for a non-emergency repair. It's a bit annoying having to file the claim on-line just to be told to call in for more information, but the call center person was nice and quickly got the claim going. No issues so far.
I have had a Select Home Warranty for over 4 years and have had to request service on three different time. Every single time my claim was handled in a very professional and timely manner. No followup was needed and the work was performed professionally by the technician. I would highly recommend Select Home Warranty for your home needs.
Select sent out Desert sun heating and cooling. They were professional and found the problem. They sent the report to Select however, it turned out to be an item that was not covered by the warranty. I was happy that they respond within 24 hours. We were able to get it fixed at a very reasonable cost.
The operator was very helpful and understanding regarding my issue that needed immediate attention. My plumbing was malfunctioning due to a tree root breaking the pipes, luckily I was able to contact a local technician and Select Warranty will refund me the cost.
Sales Rep was quick to the point to provide information since I have been a customer already 2017. I would have liked a discount as a renewal customer. Please stop going up so much every year. I paid $350 and this year $450.
The agent was empathetic and quick to get the work order out. We had a tech in our house within 24 hours fixing our AC. The tech was extremely professional and knew exactly how to fix the issue right away. Our AC has been running great since then.
I have never experienced such horrible customer service ever. You will spend endless time on the phone and be told you will receive an email with a service response within 24 hours once a technician is located. Well within 2 to 5 minutes you will receive an email they were not able to locate a technician. Find your own and pay and they will reimburse you. Not! They finally had a company contact me who explained they. Will not work with Select due to they do not pay. I originally contacted them on Sept 19th. Here it is Oct 6th and they still have sent no one for an electrical problem. I have made over 15 calls to them and it is the same every time. Do not buy a policy. If I had only read all the reviews before the purchase. This is very much buyers remorse.
Overview
The overall reputation of Select Home Warranty is predominantly negative, with numerous customers expressing dissatisfaction regarding service delays, claim denials, and poor customer support. Many reviews highlight a troubling pattern of unfulfilled promises, lack of transparency in policy coverage, and difficulty in obtaining reimbursements. Conversely, a few customers noted the affordability of the plans and positive initial interactions with sales representatives. However, these positive experiences are overshadowed by widespread complaints about the company's reliability and perceived deceptive practices, leading to a strong sentiment among consumers to avoid this service.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members