On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Nearly impossible to understand the 'agent'. Not English as first language. Broken slurred speech. Crap connection. Took quite a while to get an answer. Limited understanding. Very aggravating.
Cancelled my subscription WELL ahead of time. It was renewed anyway and I was charged AGAIN ‼ And yes, I am NOT happy
Asked for proof I canceled a week prior. I provided said proof and my honest explanation and STILL over a measley 6.99 it was just canceled. Even that who even knows if yous got it right that time. If I'm billed AGAIN this time I'll definitely be going through my credit card for fraudulent charge as at this point I've made myself very clear I've canceled ALL said account
I contacted them about an unauthorized transaction. My problem has still not been resolved or my money refunded
I had a terrible experience! I tried to get a subscription canceled and you wouldn't cancel it for me so now you're wasting my money and I am furious! Your stealing my money from me and if it is not resolved soon I'll have to go to higher power.
The customer service rep I spoke with was not the issue. They were very helpful. My problem is I am trying to cancel the membership before I am charged another 40$ on the 9th of October. I was extremely drunk and stoned when I signed up for the free trial, didn't even remember doing it and 24 hours later my account was overdrawn. I don't use the service snd have no interest in keeping it. The customer service rep told me I needed some 8-9 digit ID number that was sent to me in an email when I signed up. I checked all of my email addressess, looked at each email from the day i signed up until 4 days after that and cannot locate it. It sounded like I cannot cancel without that number and I have no idea where to get it. I can provide any other info needed, I just need this canceled before I'm charged again. I'm not working right now and a 40 dollar charge plus another 35$ overdraft fee is going to put me in a very bad spot. Please cancel my membership, thank you
Estão fazendo cobrança ainda...
Cobrou dia 20/09/2023 E cobrou dia 27/09/2023
Um absurdo isso.
Very quick response. Resolve your problem as soon as you email to customer support.
I can't get into the site raging stallion that I paid for. I need a new un.
I want my subscription canceled immediately. It's not what I thought I was going to be so I want it canceled
Payments, Booking and Cancellation worked well. Couldn't reach the self-service website, one email to the service and the problem was solved immediately.
I much appreciated the advice that renewal of sub was approaching. Service v efficient
I asked for the payment to be reversed. They said talk to PayPal, which already stated I had to speak with the company.
I asked you to cancel my auto renew but what you actually did was you canceled my 7 day subscription, but went ahead and charged me for my 7 day subscription
I sent my same request twice but you respond in the same way so as if you don't even read for me it's a USDT transfer you understand I don't have an ID or bank card number you understand tell me how I can have an ID of a crypto transaction?
Absolutely terrible! I have asked several times that my account be cancelled! I asked weeks before it was due to renew and still it renewed! I WANT IT CANCELLED AND MY FUNDS RETURNED ASAP! Your business is terrible and customer service is worse! REFUND MY MONEY AND CANCEL THE DAMNED ACCOUNT AND STOP DOING SHADY THINGS!
Quick response; great and efficient handling of my request
My username and password isn't working even though I still have my subscription. They won't help at all even though I've contacted them multiple times
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members