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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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I canceled my subscription on the same day I had a free membership and was still charged for the month. Need a refund but that's not gonna happen.
The service was friendly and helpful.
I hadn't heard of the company before, very similar to PayPal whom I've been with over 20 years. Thankyou 😇
One email sent and my cancellation was done no ifs or buts a short email stating what I wanted and it was sorted out very quickly no ifs or buts.
Its a shame you don't get same experience with some other online sites
Easy to complete and comply with and manage how the way it works and responds back asap
I have pay for the token amount, money is debit from my account but unfortunately I give all transaction ID, screenshot, bank statement but my token amount not updated. I lose my money very shameful.
No glitch, no transaction declined but they say we not received your money. Scam is done here with me.
I received a charge for an unknown subscription. After multiple contacts I have yet to receive a resolution to my inquiry.
Why would you provide your support to a service that scams its clients?
On Juy 17, I have emailed and called about canceling my subscription, but I am continuousley being charged every month. I contacted my credit card as well, but apparently I am still being charged because Segpay has it setup that it expired then renews every month so they can say it's not a recurring charge, but it really is recurring.
I asked for a refund as I never purchased the subscription to fantasyhd.com which I said in the email and all they did was cancel the subscription.
Customer services were very helpful and prompt to sort this out. Very satisfied.
With due respect i am very thankful that you take my matter seriously and refund me full payment in a few days. I am really appreciate that you knew how to tackle the request for the others. Keep it up you are doing a perfect customer relation job. Thanks a lot
Ich will die Webseite kündigen und weiß aber den Namen nicht bitte helfen Sie mir weiter.
I needed to cancel a membership and it was taken care of within 24 hours. First email to show a ticket was generated and then a few more to confirm the cancellation. It felt great to know my request was being handled so efficiently and promptly. Thank you.
Tracy L, Your vote of confidence means a great deal to us. Thank you so much!
It would be good if you also signed a contract with https://voyeur-house.tv/ because we are forced to use Verotel, which is unusable by many. It just detects an error on many bank cards and cannot be used to pay.
Zoltan Z, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
They got me a refund for a fraudulent membership created on a website with my cc. Very happy
Sab, We appreciate the 5-star review. Always remember we are here whenever you need us.
Quick response, nice customer service, thank you for your help.
Aleksandra O, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
I asked for a refund because i only wanted to try the free trial for one week but my subscription renewed after the week was over for a large amount for one month, and i was able to get my refund once i saw that happened. Thank you guys
Josiah o, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
Refund was quick and easy. Thanks. John findley. Website was not working for me so. Segway got me a full refund. In recent time
John F, Your vote of confidence means a great deal to us. Thank you so much!
I reached out to customer service because I keep trying to complete a payment online with a website that uses this platform and I kept getting declined on each card I used. When reaching out to my bank they said there was no issue on my account or the card. And the agent who answered my call on behalf of Segpay kept saying she reads the information that was on their system and said the bank was the one declining my transaction. So I was back and forth on this despite calling my bank twice. This agent from Segpay said she was escalating my issue with technical support but I never heard from anybody else about this problem
Hello.
You have really stepped up and helped me to end my memberships - which I really didn't want.
Many thanks... PS
Now all that remains, is to keep my fingers crossed
DS
OErjan G, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Andreas F, wir freuen uns über die 5-Sterne-Bewertung. Denken Sie immer daran, dass wir für Sie da sind, wenn Sie uns brauchen.