On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I'm deeply satisfied with the service I received from you for my request to refund the subscription fee. You acted promptly and sympathetically towards my request and I'm indeed grateful to you. Thank you very much.
Segpay must respect customer time more.
And compel websites it is responsible for to have a CANCEL SUBSCRIPTION functionality on their websites' own Settings menu.
All too often these client websites do not and the customer has to waste time by emailing Segpay with a 'please Cancel' email.
And then wait for a reply from Segpay.
Not ideal and shows a disrespect for online customers.
It has been seen that the after charging the account there is delay in activating. We have to furnish details of the payment almost every time. This is not a professional company and shows unprofessional attitude..
A site I hadn't purchased a subscription through charged me. I requested the charges be reversed, Segpay had it done in a matter of a couple of hours. Easily and without much work on my part.
Andrew T, Your vote of confidence means a great deal to us. Thank you so much!
I DON'T KNOW WHAT YOUR SITE IS ABOUT OR WHAT IT DOES.
I DON'T UNDERSTAND WHAT ITS FUNCTION IS OR WHAT IT CAN BE OF USE TO ME. I'M A 70-YEAR-OLD MAN.
I'VE ONLY BEEN CHARGED ON MY CREDIT CARD FOR TWO MONTHS IN A ROW. I WANT MY MONEY BACK!
A charge showed up on my PayPal account with a transaction listed as you. I discovered subscription charge was a duplicate and a mistake. How is it that your company was able to post a charge on my payday account? Is there no security? Do I need to close my PayPal to prevent further breaches?
Pagamento feito mas não obtive sinal site
Ich bin sehr zufrieden mit der prompten Erledigung meines Anfliegens
The sign in credentials given to me didn't work and site support never responded. I reached out to segpay and they immediately answered and resolved my issue
He pagado hsce casi un mes abono VIP y el pago por un error en el envio, segun se me informo, no fue procesado. Al mismo tiempo MANHUT no me permite un nuevo abono por trner un vigente
I had a subscription to a web site that auto renewed annually that I was trying to manage to stop the auto renewals; however, previous attempts had failed to complete this task. One email to the help desk at Segpay was all that was need and the task was completed in less than an hour. Super service!
Very nice work Ich bin mit Ihre Transaktionen sehr zufrieden
Mohammad Ali M, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
The two times I contacted Segpay's helpdesk about a subscription transaction that hadn't gone smoothly, they worked quickly and efficiently to find a solution. Excellent service.
Bis anhin wurden alle meine Belange schnell und korrekt erledigt.
Leider kein Telefon support aber sonst über mail konnte ich bis jetzt alles klären
Overall, the service was polite and professional. The staff were courteous and willing to assist, which I truly appreciated. However, the response time was a bit slower than expected, and there were some small communication issues that could be improved. Still, I had a mostly positive experience and hope to see even better service in the future.
I had subscribed, for three months, to a site that Segpay handles the payment and billing services for.
When my subscription to the site was expired, I informed Segpay that I no longer wished to subscribe to the site in question, and the issue was resolved immediately.
My issue is not resolved and you guys refer me back to the square one that this is not our charge contact this following link. And the link is the same whom I contacted
J'ai été prélevé sur mon compte PayPal d'une somme supplémentaire sans mon accord, je ne sais pas a quoi ca correspond je n'ai pas de réponses de Segpay et pas de remboursement.
Il s'agit d'un ticket pour le site istripper de 29.99 numero ******* numero de la transaction *******
Betrouwbaar en accuraat zijn de sterren die u van mij krijgt. De derde ster voeg ik toe als lid.
Answer: Segpay offers several options to cancel your membership. These options are a phone call, a chat, or an email. You can utilize one of these options by going to https://cs.segpay.com/.
Answer: Segpay is a legitimate company - please visit https://segpay.com.
Thejana S, We appreciate the 5-star review. Always remember we are here whenever you need us.