Overview
Segpay has a rating of 3.2 stars from 3,638 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Segpay most frequently mention customer service, quick response and timely manner. Segpay ranks 2nd among Payment Processing sites.
I wanted to keep my subscription active and it was on auto-renew. I asked a question regarding keeping my old account active, and they just said that my bank declined the transaction. But I always get notifications from my bank when they do, and did not. No real attempt to answer my question or resolve the issue.
Did not respond to the email when entered, then when I put in a paypal dispute, they said responded to that with "please reach out to us on our website". I then reached out on the website and got "because you put in a paypal dispute, we can't do anything about it." Why tell me on paypal to reach out on the website, just to say you can't help me?
First of all, I i contacted you and told you to cancel it a a few hours afterwards. I have the email where you confirm or your company. Anyways confirms the cancellation that I will not be charged any longer. Now, a few days later, you guys send me an email. Thanking me and hoping that each future transaction will be satisfactory. How can there be any future transactions? When I canceled it. I will be directing my bank.
That I did not approve any transaction. Other than the initial. Before this, I was actually a little surprised.
And it was refreshing to actually come across a porn site that doesn't try to scam you. But here we are so one star, and if I see any transaction is being tried on my account, I will make sure to post in all my Reddit forms and all the. Review sites about how horrible Segway is. Thanks alot
I was charged 119 dollars when I only agreed to pay a one time charge of 29 dollars. That's what I get for signing in on any porn site. They would do well if they would run their businesses honestly. They pray on men because of the human males burden with testosterone. I think you were comforting to me by the immediate response to my situation. You took care of the issue and relieved my stress. Thanks for your help.
Great experience overall they were very fast in fixing everything. The customer service was great and the response on my problem was very fast they got back to me within an hour of me submitting a help request
For several days I tried to stop my order because the download didn't work. According to the advertisement I was supposed to have three days. But even though I refused my order within 24 hours, I have been charged for a service I don't have or can't use.
The people answering to e-mails could provide at least a "googmorning" at the beginning and a "best" at the end of the messages. I agree that you're selling adult services, but it is costless to be polite. Best, PG
This is the first time I've done this procedure at this bank, and their service is excellent. Support is always available, and they respond immediately, providing an immediate solution. Thank you very much.
Engracia G, Your vote of confidence means a great deal to us. Thank you so much!
After reaching out to the customer support on sundays my request was processed at an amazing speed with my desired result. I was always kept in the information loop with an overview of the canceling process.
Amazing team and best service
Christian S., Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
They responded my request extremely fast and there was no trouble with the refund of my money, very understanding about the situation and eesponsive ….
Segpay is a reliable payment processing service specializing in subscription and high-risk transactions. It offers secure payment solutions with fraud protection, compliance management, and multi-currency support. The platform is user-friendly, with detailed reporting and quick payouts. Its customer support is responsive, assisting businesses with chargebacks and compliance needs. While Segpay is excellent for recurring billing, its fees can be higher than some alternatives. However, its strong security features and reputation make it a solid choice for businesses needing a trustworthy processor. Overall, Segpay is a dependable option for companies handling subscription-based or high-risk payments.
I called because my payment was declined and they said they would escaslate it and it would take 1 to 2 business days. Several days later I called to check on it, and they said it had never been escalated. So I called back a few days later, and the same thing.
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There was an unauthorized charge on one of my cards that I do not use by this company. I don't know who this company is with. I have tried to reach out to customer service and within the last couple weeks they have still not responded to me or they keep sending an automated email to me, which is not helpful.
In all fairness it may not be Segpays staffs fault that I still cannot purchase credits from UKFlirtZone however the problem still exists that I cannot buy credits from this site. It would have been nice to be told that there didn't seem to be a problem at their end but the staff will pass it on to whoever deals with it elsewhere. I'm in limbo at the moment having fired off numerous emails with a vague promise that they will be dealt with within 3 days.
I paid £40 through Segpay for credits on an online site. They took my £40.00 but got no credits. I have been emailing them to try and resolve but to no avail. They have recently came back to me saying they have resolved this BUT I neither gotten my money back or credits returned
Once again, super quick and totally focused on what's best for the customer. It's great to count on a team that actually cares and makes things easy. Thumbs up!
I contacted asking about an unknown charge, I was told what the charge was for. That part was fine. I then requested that the subscription was cancelled, I received no answer and I was recently charged again. I was also told that a refund was being/had been processed and I haven't received that either.
I asked for a refund as my subscription had already been canceled and continued to be debited from my account,
I received an answer from a Jerome. He doesn't seem very smart to me and only told me that the subscription is active and nothing more. Makes the impression of being quite $#*!ed.
No one can tell me how to restore my account. I used PayPal and they keep declining my payments. They needed a copy of my ID and cc#. I sent them my ID but I didn't use a CC, I used PayPal. So I don't know what else to do. This is ridiculous.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jayla W, Your vote of confidence means a great deal to us. Thank you so much!