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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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Took money from something I never signed up for but would not sort it out
The company did not answer my query, did not solve my problem, did not give me any satisfactory answer
Stop your IT team from delivering Customer Service to non-IT customers. I.e. All of them They may be good to deliver Customer Services from a B2B POV but not from a B2C one..
I kept getting passed around through different agents and my issue was never resolved.
Jeg har haft nogle gode oplevelser, men også en del dårlige. Jeg er med mine 74 år for gammel, men har dog mødt en del, der syntes min alder var ok.
Tak for at være blevet en oplevelse rigere.
I could not identify payments I'd made and sent an e-mail querying these. I got a prompt reply and quickly and easily resolved the problem. Service was excellent
No no answer on my request as i wanted to cancel my membership. Segpay do not not found any datas. How can u billing me wirhout datas?
Title is the description. But I need 50 characters here, so I had to type this extra sentence.
My new card kept being declined and my bank advised that they hadn't done this
Previous submission triple charged on my Visa a total of almost AUS$140 for a subscription that was offerded for approximately $30.
I don't intend to describe the disgraceful service you have provide for the 5th time, as you have ignored my previous four reviews. Suffice it to say, that I have been charged three times for the same service which I expected to cost about $AUS30, for a total of around $AUS150, thus far.
Efficient and speedy. One often encounters difficult canselling memberships. Segpay make the process very easy to complete.
As I tried to renew my subscription to Manhunt, my perfectly valid Visa card was denied. Till this day nothing has been done to correct this. The bank has no explanation and Manhunt and Segway have done nothing.
So I have never authorized any charges to this wildfling website do you have proof it was me? So your research accomplish nothing and let a thief get away
The Segway team managed to solve my subscription problem speedily and effeciently. I was impressed by the whole process and wouldnt hesitate to use your services again. No fuss or bother a simple straight forward process
Not good as describe.
I ask something else and i get solution for something else and with this feedback form!
Mein Problem bei der nicht erkannten Kündigung wurde superschnell bearbeitet und gelöst. Vielen Dank auch an dieser Stelle nochmal an den Service.
I hit the wrong button and unintentionally subscribed to a service. Since I did not intend this, I asked for a refund and received it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members