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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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Be very careful, I needed help because my card kept getting declined, and the support asked for my card numbers, so I gave it to him. After a week I've got hundreds of unauthorised transactions on my bank account on that card. Obviously, the person behind the support team stole the information of the card and did this. Be very very careful with who you speak and what they ask you. Again, they are scammers!
I signed up and payed for membership, however shortly after signing up I was not able to log in or watch any videos so I requested a cancellation. I would like a refund please.
Had an issue trying to use my card. It was instantly blamed as the problem being on my end, which it wasn't
But they were quick to respond…
I can't use the credit cards I have for payment. I would like to use a visa or amexpress gift card which is guaranteed money for you, but it is not permitted. Even if I could send a money order, that would. I can't answer messages until this is resolved.
Very fast service, and meets the expected requirements! My request was quickly processed, very good service.
Si te lo imaginas y sí té regresan todo tus pagos y sin saber lo que pagas pero si cumplen
Worst customer service availability ever! Ever
They make it difficult because they don't want you to get your money back
All went well in my experience from my initial enquiry to the outcome.
Segpsy returned after 2 days and explained how the network sites can be reached.
Good info. Appreciated. Airbus
One email and all the problems were sorted out without any problems.
Everything was good. The Person was friendly! Nothing was bad! Top Job, Thank you.
Terrible. I reported an unauthorized charge and no one contacted me or asked how I knew is was bogus. The money was never refunded and instead, I recieved notice that all my other memberships were cancelled including those camcelled months ago. Nothing went to the email on those memberships bit instead, only came through the one from my PayPal account, which is different. That's how I knew it was an unauthorized charge,
Quick and adequate response to my request, after a misunderstanding or a mistake related to an unwanted website.
Good honest efficient service to solve a subscription issue with a third party website
I'm very satisfied very thankful to you and quick services provider
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members