On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I am paying money for a service that doesn't even work
Someone used my credit card illegally, did not refund my purchase but said I would not be charged the next monthly membership subscription. That does not make any sense
I requested that the user name on my account be changed from *******@shaw.ca to *******@shaw.ca this was NOT done and an email was sent to the old user name email which I specifically asked to NOT happen. Please make the change as requested!
Talking with customer service was ok, but my log in into secret benefits is not possible.please could you help out
No me gustó el servicio. Me roban dinero de mi cuenta PayPal como si fuera su casa. Además no se hace clientes.
Realice la cosnulta para saber como cancelar la renovacion automatica y me respondieron confirmandome que los pasos que habia seguido fueron correcta y que ya estaba procesada la cancelacion. Aguardo que asi sea.
I canceled my subscription last year after using the app for about a month and I kept the app on my phone until my subscription ran out. As soon as I deleted the app (a day before the subscription was set to expire) the app charged me for a renewal. I reached out, and costumer service had literally no help to give and nothing to say. Needless to say, I regret experimenting with this app and I'm very unhappy with my experience.
Customer service was keep saying, it was an issue with Epoch, while the authorization / payment was from Segpay. They did a lot of push back and wanted to escalate the case for no reason. A lot of email exchanged. The seller didn't provide any Purcharse ID (it has been provided by Segpay on my 2nd email address, but it was never mentioned by Segpay or in the Seller FAQ).
Seller FAQ also didn't explained how to unsubscribe an automatic payment for those who paid with Paypal.
At the end, I was able to remove the automatic payment from Paypal, and I delete my account with the seller again. I never want to deal with Segpay or Epoch again.
If I could just keep buying the 2 day access I'll do it all the time. It was everything I was hoping for if not better. I surely will be back to purchase again.
When I signed up the price said $14/year. But the next next I get a message talking about a recurring charge of $16/month. What's up with that?
Fraud purchase on account. You will not refund my money. I did not authorize the purchase.
Cancelled Payment and 6 days later you proceeded to take payment
Terrible, just an automated response didint solve the issue at all or search for my account threw email or name.
Me cobraron repetidas veces un servicio que jamás use, ni siquiera sabia hasta que entre a playpal eso se llama robo en mi pais y en todos lados
Emailed to have account closed and deleted. Was told it just won't renew as long as I took card off...which had zero to do with my request
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members