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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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Like i mentioned
Most of them don't respond
And they all want to charge 600 dollars or more before meeting
While having trouble connecting with another third-party company, Segpay helped me cancel my subscription and was very prompt about the situation. Thanks Segpay!
I request to cancell a membership, that was used due to unlawful use my credit card.
Segpay was very quick to handel this!.
Segpay react very quick on my request to cancell a ( unlawfull us credit card) membership!
Sehr geehrte Damen und Herren,
Hatte gebeten eine Überprüfung um mehrfach Überweisung zu veranlassen. Doch nichts ist erfolgt. Bin sehr enttäuscht. Daher keine gute Bewertung.
I have been reaching out to this company for 2 weeks now, they banned me for risky activity but yet could not tell me the activity or help me resolve this issue to have my account back.
Manhunt IN THE DISTANT PAST used to handle its own membership control. Then it decided to send everything to Segpay, a third-party billing system. They absolved themselves 100% from dealing IN ANY WAY AT ALL with membership status of their "customers" which resulted in confusion.
I received an empty e-mail in response to my request for help. Is this an official position of your customer service?
My child used my card to buy something, when I did find out I immediately asked for a refund and in 1h was all done with no problems
Lied about being able to issue a refund then blames it on PayPal dispute resolution process even though it was done after the lie.
Fast replie and solved my problem they the best!
I just stated my problem and they solved it for me inmids of 1 day and replied after an half an our.
Very Cool
Super unprofessional supervisor Karoa. I was trying to understand why my account was suddenly cancelled. After escalating to Karoa, she was very rude and unprofessional,constantly cut me off, didn't let me finish my sentences and ultimately hung up on me when I was asking for purchase ID numbers so I could follow up. Thankfully Arvin was able to help me in a professional manner. Karoa needs to be replaced, she's definitely not here for customer service. I felt like I was interrupting her day rather than speaking with a supervisor.
I requested my account information because I don't received it with E-Mail.
The account information don't received until now
I requested a refund the day I realized I was charged, and they were able to issue the refund in a few days
They never refunded me for money they stole from my bank account
They researched my problem diligently and quickly came back with options, each being a considerable solution.
I needed support and received it immediately. It was resolved lightening fast.
I want to pay for this membership at Secret Benefits using a prepaid gift card. I spent numerous hours trying to pay using various gift cards, but they all seem to be United States only. This is not acceptable to the Segpay service because the host is in the UK. Please modify your tool to allow the use of available gift cards here in Florida, USA.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members