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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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Emailed customer service about the double charge. Got right back and they took care of it.all was good, took care of the charge.
تم تجديد اشتراكي تلقائيا بدون رغبتي وعندما كنت اسجل الدفع لم يتم مشاركتي بتفاصيل الدفع التلقائي
They scam you of your money and take extra charges.
They say it will cost 1 euro for the first time but instantly take the full amount for a year after you sign it.
This is a clear scam and should be illegal.
And they issue no refund.
This is a really bad issue and i dont know how this is legal
Have nice experience, they helped me when I needed, I'm very glad with the help.
I believe that somehow somebody was able to hack and use my PayPal account. I have since secured my account. Unfortunately for me PayPal states they did not see malicious activity. That is hard to understand. There were charges in the same amount. At first I thought the charges were related to a music lesson I was going to purchase. I do appreciate you responding at least it was not an excessive amount of money.Hopefully I will not have any further issues.
Thank you
I was enrolled in outpatient program and scheduled to start Feb
I recieved a confirmation number that my account was canceled, I have no way to log in to my account to verify it is canceled and deleted. I had already canceled this service when i decided it wasn't a good fit and then a year goes by and i get charged the annual fee.
Terrible. I paid for a month's subscription and only received 2 days of access before it was cancelled in a an upgrade debacle. It was never reinstated after my explanation and request. Eventually Segpay just ignored my emails. Terrible behaviour from Segsteal.
Experience? Can not be lower than ******* /zero My experience is that your site is not working properly at all, trying to pay credits and as soon I open the pay site, it goes down!?
Negative experience, as soon as want to buy credits to your site the site goes down? So I cannot get access to the sites I want to!
I used PayPal account for my Bitcoin account transfer on block chain n my transaction is stuck on the block chain. I paid 2 times for my transfer some one block my incoming account I want my money. Joseph
A week of emails and headache. Very scammy feeling dealing with them. Any business that does allow a customer to speak to a live person gives huge red flags. I found pages of issues and complaints on Reddit of people experiencing the exact same issue. How does a credit card processing company not have a secure method for id verification? Requesting sensitive info via email is poor business.
Still waiting on my refund of $39.99 after several emails, all the paperwork and proof! Zero stars!
I wouldn't give it one star but I had to. I have not been taken care of or refunded the money taken from me even after proving all the necessary paperwork and proof that I got charged after I cancelled the subscription! Very upset and still waiting on my $39.99 refund!
I call Segpay to obtain my invoice from the purchase ID:*******. I had already called your office previously to obtain it, but I guess I needed to use the term invoice. Despite the use of the term invoice, tentative to delay or change the matter of discussion have been noticed. The mention of falsified information; the fact that I could not know the PO Box office number because it was "classified " information to make my request harder and harder.
You company is the second third party to email me concerning the ending of this subscription… There is many irregularities in my credit dossier with multiple institutions. I have changed credit cards many times and I should not have to counter argument your employees for a document of which I am entitled by law.
This institutional interactions was extremely stressful and kept me in an hyper vigilant state concerning my right as a person as well as the integrity of your company.
New reply for the ticket #CS*******: I made a post then someone sent me an SMS mentioning your website I read it then you gave me a link after entering that link it took me to your website, I got out of there very quickly but after some time my account was logged in by a fraudster, that
I live in The Netherlands and whitin minutes I got already a response concerning my question to close down my account. By Richard XXX
A SUPER fast service!
Same email, no checking and very bad customer service
A change was made in paying. Now bit coins are required. I contacted you for instruction on paying with bit coins. You failed!
Very quick response, and sorted satisfactorily. No problems at all.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members