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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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Warte noch auf die Behebung meines Fehlers und der Abbuchung
Absolutely terrible my issue is still not resolved? Nor have I heard back from it, I want my subscription cancelled
All questions and issues have been taking care immediately and without any problems
A payment went out that I wasn't expecting so I emailed them to ask for a refund and cancellation and they sorted both quickly with no fuss or issues.
I've tried with three different cards and they were all declined. All were active and in good standing. I'm just not going to try anymore. Too bad for your client.
When cancelling a subscription, it occurred promptly with no fuss
Cancelled subscription that needed to be cancelled successfully
They were unable to resolve the issue even thou the wed site told me to go to you to resolve the issue.
I sent a $1.38 CAD payment to anal4k.com as a trial membership. I did not agree to continued payments. But anal4k.com attempted to take a $55 CAD payment out if my credit card without authorisation. My credit card blocked my account because they though it was a suspicious transaction. They were right. But my credit card gave me two options: block the anal4k.com payment and they send me a new card. Or accept the payment and keep using the present card. I told them I an outside the country and I can not stop using my credit card. I told them to accept the payment and I will take it directly with anak4k.com. I contacted you and denanded that you refund the unauthorized payment and no longer take any more money out of my CC account. Instead of doing that, you tried more requests of of money from my CC, which caused them to freeze my account again. Stop taking unauthorized payments out of my CC account.
Their customer service was mostly good: fast and efficient. I had just one issue but it doesn't seem to be a major problem right now.
My case was straightforward and the person who handled my case handled it very well I'm satisfied with the experience
Quick respond, friendly, solved the case quickly. Everything was done in my interests
Not able to log in with no help from provider. Just no support Just hinders and stupid requests
The initial response was very fast, communication clear and execution of my request was really prompt.
You declined to help me. Not cool. You declined to help me. Not cool. You declined to help me. Not cool
I subscribe to Purityvr.com/. I cannot access. I have tried everything I was told to do and I still cannot access. The final instruction I received was to empty my cache and history. Then try again. That did not work. Then I tried different devices. That did not work. Now no one will help me with any additional methods to try to gain access. It has been a total waste of money to subscribe. Personally I think it has something to do with the age verification process. NO ONE CAN SEEM TO GET ME ACCESS TO A SITE I PAYED FOR.
Après au moins 5 mail envoyé pour signaler le problème, il n'est toujours pas réglé.
I was told my customer service that pending charges the bank handles which is clearly not the case. All finalized charges the bank files a dispute. All pending charges the merchant can refund. I had fraud charges from seagpay and paymenttico. Paymenttico paid me back in 2 days seagpay said let your bank reverse the charges.
I tried to get an explanation for an expense and I didn't get the answer
I had a positive experience with SEGPAY regarding my refund on unauthorized transactions dated 18th August 2025. Their customer support responded quickly, communicated clearly, and handled the process professionally. The refund was processed smoothly and promptly, giving me peace of mind. I am very satisfied with their excellent service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members