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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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Although I had to go to the actual vendor to cancel - you were very informative and helpful. Thank you
I know they can do the refund under their authority keep saying oh no call paypal not us limbo...
Quería darme de baja de una suscripción para que no me pasasen más cargos y me atendieron rápidamente y efectivamente
The worst customer service I've experienced. I've emailed a few times and never got my request resolved. Did not seem to understand a simple request.
Ik had een betaling gedaan voor abduldtime,doch later blijkt dat er nog 2 extra betalingen eraf zijn!
Ik heb contact gehad met segpay, een betaling zou teruggestort worden doch andere blijkbaar niet!
Hoe kan dit gebeuren?
Needs to be a Zero star rating! I am reporting your company to the BBB and posting this terrible experience on all my social media platforms (and I have a combined 9 million subscribers) to inform them of this experience, and not to use your services).
I asked for a supervisor to call me- but I never received a call
Terrible service, they did not respond to my request, they closed my case without a solution. I requested a charge reversal.
Mir wurde sehr schnell geholfen und der Service ist wirklich gut. Alles hat problemlos funktioniert. Immer wieder gern!
I specifically asked to cancel this account and you guys didn't do it. I'm still being charged.
Why am I being charged all these fees? I paid a one year subscription price in January for MenatPlay! I have never authorized any other charges!
Please issue a refund immediately!
Brian Ogden
I didn't experience the site so much bc when I paid I really didn't fell like it no more so I asked a refund they told me 5/7 bussiness day it's been 10 day since not including the weekend and I still didn't get my money back
You dismissed my reclaim as I made a mistake buying tokens. You don't hear your customers what is the first rule of a company. So I can tell I won't going to use again your $#*!y company.
Go $#*! yourself for being so mean.
Kisses
I thought i had cancled a subscription but they kept charging me for 10 months. I had another subscription to another site so I thought the payment were for that site. Upon realizing I requested a full refund to the completely unused subscription. I got multiple rude customer service agents and they still won't refund my money
I had tried to reset my password, but could not receive a reset password email. I learned that because I had requested a refund on a charge on January 10th that Sugardaddy had suspended my account. I had been charged two separate amounts of $99 each on the 10th of January. I only was responsible for making one of those transactions. Segpay was helpful, Sugardaddy.com was anything but helpful. I'm done with them for good!
I didn't get anything out of the feet finder site but a waste of time and $6. I was stalked by scammers too but when I was charged another months membership I told them I wanted a refund and got it in like 5 min.
Answer: Segpay offers several options to cancel your membership. These options are a phone call, a chat, or an email. You can utilize one of these options by going to https://cs.segpay.com/.
Answer: Segpay is a legitimate company - please visit https://segpay.com.