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SegpayReviews 3,946

3.2

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From the business

Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.

For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.


segpay.com
Deerfield Beach, Florida
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Segpay Reviews Summary

The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.

This summary is generated by AI, based on text from customer reviews

service
108
value
88
shipping
41
returns
53
quality
91
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Answered Quickly
February 10, 2025

Although I had to go to the actual vendor to cancel - you were very informative and helpful. Thank you

Date of experience: January 31, 2025
New Hampshire
1 review
0 helpful votes
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Liars
February 10, 2025

Lying sacks of $#*!. Scam artist who do not keep your information safe.

Date of experience: January 31, 2025
Canada
1 review
0 helpful votes
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Worst service ever
February 9, 2025

I know they can do the refund under their authority keep saying oh no call paypal not us limbo...

Date of experience: January 30, 2025
Spain
1 review
0 helpful votes
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Baja suscripción
February 9, 2025

Quería darme de baja de una suscripción para que no me pasasen más cargos y me atendieron rápidamente y efectivamente

Date of experience: January 29, 2025
Oregon
1 review
0 helpful votes
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Perfect
February 9, 2025

Sorting thru the variety of Braun models to understand what would be best for my needs. Rep was excellent.

Date of experience: January 30, 2025
California
1 review
0 helpful votes
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Not satisfied
February 9, 2025

The worst customer service I've experienced. I've emailed a few times and never got my request resolved. Did not seem to understand a simple request.

Date of experience: January 30, 2025
Belgium
1 review
0 helpful votes
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Meerdere betalingen zonder weten!
February 9, 2025

Ik had een betaling gedaan voor abduldtime,doch later blijkt dat er nog 2 extra betalingen eraf zijn!
Ik heb contact gehad met segpay, een betaling zou teruggestort worden doch andere blijkbaar niet!
Hoe kan dit gebeuren?

Date of experience: January 30, 2025
Georgia
1 review
0 helpful votes
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Needs to be a Zero star rating! I am reporting your company to the BBB and posting this terrible experience on all my social media platforms (and I have a combined 9 million subscribers) to inform them of this experience, and not to use your services).
I asked for a supervisor to call me- but I never received a call

Date of experience: January 29, 2025
Chile
1 review
0 helpful votes
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Wrong purchase
February 8, 2025

Terrible service, they did not respond to my request, they closed my case without a solution. I requested a charge reversal.

Date of experience: January 29, 2025
Germany
1 review
0 helpful votes
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Kündigung einer Mitgliedschaft
February 8, 2025

Mir wurde sehr schnell geholfen und der Service ist wirklich gut. Alles hat problemlos funktioniert. Immer wieder gern!

Date of experience: January 29, 2025
California
1 review
0 helpful votes
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Customer service sucks
February 7, 2025

I specifically asked to cancel this account and you guys didn't do it. I'm still being charged.

Date of experience: January 28, 2025
Austria
1 review
0 helpful votes
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Tasty
February 7, 2025

Well organized
Quick reactions from you wien needed
Communication perfect

Date of experience: January 28, 2025
California
1 review
0 helpful votes
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Unauthorized charges!
February 6, 2025

Why am I being charged all these fees? I paid a one year subscription price in January for MenatPlay! I have never authorized any other charges!

Please issue a refund immediately!

Brian Ogden

Date of experience: January 27, 2025
Brazil
1 review
0 helpful votes
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Não gostei
February 6, 2025

Caindo demais, e pouca gente online a todo momento

Date of experience: January 27, 2025
Senegal
1 review
0 helpful votes
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Refund
February 5, 2025

I didn't experience the site so much bc when I paid I really didn't fell like it no more so I asked a refund they told me 5/7 bussiness day it's been 10 day since not including the weekend and I still didn't get my money back

Date of experience: January 26, 2025
Spain
1 review
0 helpful votes
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Segpay is a $#*!y company
February 5, 2025

You dismissed my reclaim as I made a mistake buying tokens. You don't hear your customers what is the first rule of a company. So I can tell I won't going to use again your $#*!y company.

Go $#*! yourself for being so mean.
Kisses

Date of experience: January 26, 2025
Oregon
1 review
0 helpful votes
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I thought i had cancled a subscription but they kept charging me for 10 months. I had another subscription to another site so I thought the payment were for that site. Upon realizing I requested a full refund to the completely unused subscription. I got multiple rude customer service agents and they still won't refund my money

Date of experience: January 25, 2025
GB
1 review
0 helpful votes
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Best
February 4, 2025

Thanks for resolving my payment issue I got refund

Date of experience: January 25, 2025
Louisiana
1 review
0 helpful votes
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No help...
February 4, 2025

I had tried to reset my password, but could not receive a reset password email. I learned that because I had requested a refund on a charge on January 10th that Sugardaddy had suspended my account. I had been charged two separate amounts of $99 each on the 10th of January. I only was responsible for making one of those transactions. Segpay was helpful, Sugardaddy.com was anything but helpful. I'm done with them for good!

Date of experience: January 25, 2025
California
1 review
0 helpful votes
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Refund was fast
February 4, 2025

I didn't get anything out of the feet finder site but a waste of time and $6. I was stalked by scammers too but when I was charged another months membership I told them I wanted a refund and got it in like 5 min.

Date of experience: January 25, 2025