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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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Charges are popping up everyday! Who is doing this? Stop immediately!
You said you would refund my money and then you lied and said it was Refunded. You owe me money.
Tried to purchase a subscription. The website is out dated. The username portal was faulty. Then all I wanted to do was reset my password and username but had to wait for the emails to allow me to do that. And now I am trying to purchase the subscription again and it is telling my it is declined. I know I have money.
Not easy a real pain. Hard to manage. I expect they want it that way.
Even though it was an unexpected charge. The representative was very helpful with information and settling charge.
Unfortunately I did not notice that Segway was a different company to charge me for refilling my account balance on the website I frequent and have a reoccurring charge with Epoch. Companies are always changing names and merging and it wasn't until I got thr second charge for the same site I realized you were the wrong pay portal. It is with most sites now you have to watch closely or your paying or being directed to a wrong site. Thank you for letting me know this was just a one time charge and not automatic reoccurring.
Lösungsorientiert, und zuvorkommend und hilfsbereit
Jessica was terrific in walking me through my options. They promptly corrected the problem. Thanks!
I didn't get my issue resolved and lost 1580 rupees in the process, so yes ut was a pathetic service.
Le desabonnement est extremement difficil a trouver,
A noter que mes dernieres mensualites chez crownbill ont ete percu à mon insu
Ce qui est une certaine forme de malhonneteté
My order was not delivered, I want a refund. My order was not delivered, I need a refund.
I had a problem with illegal subscription. They searched for the issue, and solved the matter quick and fast. Superb service.
My concern was properly reviewed by the assigned employee. The provided answer was satisfactory.
Me atendieron a la brevedad posible y más aún me resolvieron muy rápidamente mi solicitud antes del tiempo indicado, es un excelente servicio recomendado cien por ciento.
Belonged to 2 sites. Both sites started to stop streaming videos at around 30 minutes. Happened on both my computer through my ISP and on my phone using my data. Instead of trying to fix it or give me reason why it was happened, they just cancelled my subscriptions. I inquired twice and neither would tell me why they just cancelled instead of trying to fix the problem
Demiconsideracion:
Todo está ya correcto, he recibido mi compra satisfactoriamente.
Gracias
Please try to understand that I make a living using this account. I will pay again to recover the account. Please recover my account.
It ended up taking over 30 minutes of my time and over a full day, but finally got everything settled.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members