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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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So far they have done right by me. I don't usually rate but for something myself and a lot of others there's a lot of trust and worry in reoccurring payments. They were quick to respond to my changes and help with everything. In 2 simple 2 min emails i typed on my phone. GG WP
I want to cancel a Internet-Site. The Service of Segpay was very quick, friendly and perfect.
Got a prompt to give feedback without actually any email about my issue to help
I explained my issue and they understood and had an idea to solve my problem and I was able to get my payment refunded so that I could create a new account and I made a new account actually.
I am still waiting for a response. I still have not received an answer or a refund.
I do not know if it is the contract, that i cancellation, because there standing no details
Issue not resolved. Tried contacting both payee and website, but no answer to request.
The Customer Service Representative was able to quickly address and resolve my issue. I have thought there was a billing problem, however he politely showed me the charge was appropriate.
Va rog sa îmi rambursati bani nu va faceți datoria ajutați hoți sa fure bani după cardu oamenilor
I ONLY agreed to Segway taking a recurring MONTHLY payment, NOT money whenever it wasn't clear that you're being charged for anything. They're not open to making reasonable settlements.
Hello. I am quite confused and frustrated... I wanted some help for solving the issue to not be blacklisted anymore since i gave segpay more good than bad experiences. I also had a polite and respectful talk with two supporters of segpay but they both said i first have to proof my identity but i said i cant proof it with a driver licence cause i don't have one and making a photo of my identity card is too much to ask for. There have to be different ways. And then i don't really hear anything from them anymore and after i wrote again they just say i have to proof it otherwise. - and no one tells me how long this will take and why they ask for such personal stuff. The last 4 digits of my bank account, my home adress should be already enough... greetings and thanks for your understanding
Five star n quick service. Everything seemed to hands on direct service
It's very annoying when one wants to pay the subscription and Segpay refuses all the cards. I have tried many credit and debit cards to pay my subscription to feetfinder, but every time it's unsuccessful. The customer survive told me that it's because of my bank, but I can assure you that is not true for I pay worldwide with my cards. The problem is with you!
I was very happy the way my instructions were carried out to cancel my subscription's so quickly.
Thanks for picking up my call and assisting me throughout getting back my refund ammount. Keep it up.
I had weeks no acces to a site I paid for. I asked to have my subscription extended with the lost time. Then the ticket was closed without answer.
My experience was in a word, crap. I had my Mastercard declined by my bank because somewhere in the banking chain either Segpay or the retailer was non-compliant with 2-factor authentication. I raised a ticket which was closed as quickly as it was raised pointing me back to my bank. Lesson learned, Segpay don't give a damn about anti-fraud measures and in all fairness, a valid response would have been to acknowledge the issue and give a timescale for fixing it either with the retailer or within their system.
Hi Stuart,
I apologize for the inconvenience with your purchase. You are correct there are some merchants that do not accept Mastercard, however, it is not due to compliance issues. In order to assist you further, please contact the Merchant directly if you would like to purchase and they will direct you to the next steps. I noticed that you utilized a workaround and have made purchases with your PayPal. Let me know if you need any assistance from me.
Thank you,
Raphael
Segpay Customer Service Manager
I appreciate Segpay's customer care. Very rare these days! Well done!
Just to tell you thst you srd sending me messages about some business I had with you. To be honest I do not know eho hell are you to be honest. My partner Peter has a similar problem with a guy ehit whom he invested sone money, and because they are driving him crazy because they stole his money, the other day, the guy from Ottawa, did not know ehat to do, thsy he began to sefuce him by phone and then he set up a date to do some... I do not kmow how to explain, because I am a very old fashion habits, but I think something sexual " Oh my God" I said sorry, so I know this guy has a wife, so he visit mu partner for business of for "business" mmmm. My bf said to someone 5 for the blowjob
Hello Phill,
I am so sorry to hear about all that you are experiencing at this time. In order for you to locate any charges that are on your account please go to cs.segpay.com. There you will have the ability to speak with an Agent that will assist you in locating your charges. Let me know if you need anything from me.
Thank you,
Raphael
Segpay Customer Service Manager
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Johan,
Did you make this request to Segpay or to the merchant? In order to have this granted you need to reach out to them. Also, I see that you were refunded the last charge and this would cause the loss of access. If that is incorrect, please let me know.
Thank you,
Raphael
Segpay Customer Service Manager