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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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Representatives refused to help and gave me the run around until they eventually told me they couldn't help. I'm still out my $80 that I shouldn't have been charged. Thanks a lot.
I never used it, so I need to learn how to use it, when I learn how to use it will tell you in.more detailed how it works.
Provided a clear resolution with professional communication, very fast response.
I was referred to the site that I purchased when I requested assistance
Overall a horrible experience, as expected. You think that an insurance company is going to be horrible to work with and segpay is the reason why.
I got a prompt answer and useful explanation, but as the proposed solution involves my going to a third party rather than you providing a service, and since I recieved no answer when I requested further options, I remain unsatisfied.
Hello Nils,
Please let me know exactly what the details of your concern are at this time. Once I have this information, I can assist you with your next steps. I await your reply.
Thank you,
Raphael
Segpay Customer
I can't believe this that i get refund within 2 hours only. I will definitely be prefer to use Segpay in my future transactions.
I received no response and no remedy or refund To my request for cancellation and refund for a site I did not realize I was signing up for monthly payments.
I mistakenly chose a much higher charge than I meant, and reached out for help. I was given a swift response and a solution. Thank you.
I. Have. Been. Contacting. You're. Billing. Department. Many. Times. And. I. have. Had. Described my Issues with. This. Website. Call Pornpro for. The. Past 10. Days and. Every times. The. Agents. Promise. Me. That. They are. Going. To. Contact. The. Technicians. And. Webmaster. To. Fix. The. Problem With Log in, But. Most. Of. The. Times. They. Have been Failed.! Even. Today. I. just. Try. Log. In. After. 2. Days that. I. Talked. To. Your. Billing. Department, and. Once. Agin. I. get. The. Massage. At. The. Top. Of the. Page. In. Red. Color that. It. Said I. Could not. Log in.! I. as. Sick. And. Tired of. All of. The. Empty. Promises and. Getting. No Where! So. So So. Disappointed.
Prompt and quick experience, really good. Thank you.
I have been trying to cancel my son's subscription with no success but they add sorted it immediately and I even got a refund.
I can't have my money back at time costumer service says around 7-10 days but I was waiting for more than 10 days
At first I was interested in the ads that were displayed but in reality I didn't get what was offered.
I send 5 different mails as reply and got the exact same answer evrytime, even if i ask for somedy else te speak, i got the same (Janice). I didnt got helped at all and lost a lot of money.
I was under the understanding my cancelation would be done after my "paid through date" had expired.I still had 3/4 days left on my paid membership. I will say the company acted swiftly.
I am super satisfied they gave me my refund and were more than helpful/ understanding.
I simply asked how to make payment to website... Several back and forth emails over days... They did not even respect the standard reply email "will get back to you within 48hrs". I had to chase them? Ridiculous
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi John,
Unfortunately, I think this is for the wrong company. Segpay is a payment processing company and we do not process insurance payments. Please use our self-service option to locate the online subscriptions that you are trying to purchase at cs.segpay.com. I have noticed that you are attempting to pay for your membership with an unsupported MasterCard, in order to be successful try another payment option. If you need any additional assistance, let me know.
Thank you,
Raphael
Segpay Customer Service Manager