On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Issue resolved. The request was treated quickly and effectively with successful transfer of tokens.
I rapidly (within 24 hours) received a sort of overview of all my cancelled subscriptions running through Segpay. That, obviously, made clear immediately what was going on with my payments which I appreciate very much!
There was a technical error. It was caught quick and fixed with no hassle. Thanks
Quick response, right actions taken by Segpay, no need for further e-mails or explanations, discreet reading in the credit card statement.
Unique, best ever customer friendly service! Genial!
Ho richiesto un rimborso per un acquisto di crediti di conversazione su una chat eseguita, a mia insaputa, utilizzando il mio telefono d dalla mia nipotina che non ha ancora 7 anni, la quale entrata in una chat ha digitato, per gioco il simbolo delle ricariche( l'immagine di monete) acquistandone in 7 acquisti in pochi minuti crediti per ben € 739.36.Ho chiesto per una settimana l'annullamento di tale transazioni poiché effettuare da un soggetto inconsapevole e minorenne quindi un acquisto viziato dalla inconsapevolezza.Hanno fatto di tutto per tergiversare inviandomi svariate e mail con codici inutili all'invio dei miei messaggi elettronici ben chiari e diretti.Vergogna! Non ci si comporta così! Avrei fatto meglio se delegavo tutta la pratica alla polizia postale avrei di sicuro ottenuto più considerazione nessuna presa in giro ed un rimborso di tale errore.Consiglio vivamente di non affidarsi a tale gentaglia sono solo dei PAGLIACCI in malafede!
Don't bother with these people not worth you time. You may be a customer but there is no service
Very satisfied with the prompt service I received regarding my account
This refers to two subscriptions taken out on October 11th, cancelled then charged again on November 11th. You refunded one, thank you, but not the other. Both amounts were £19.95. Despite emailing you twice, the second refunded never materialised. That's all the info I have because I deleted all relevant emails thinking I would never get the cash back but this gives me fresh hope.
My subscription ended on 11/30 and account was cancelled that early morning. No option to correct except to create a new account. No way to treat customers. Subscription should of not be cancelled until end of business day that day and an email should of been sent with heads up there is an issue with expired credit card.
"Segpay" billed me $18 TWICE for an "unlimited membership" on the Manhunt site. I requested that $18 be refunded to the credit card I used to make the original purchase. After several back-and-forth emails, Segpay, for whatever reason, cancleed my membership to Manhunt. I finally got THAT issue resolved, and over 10 days ago I finally received an email from Segpay assuring me that the $18 has been refunded "immediately". Yeah, right! I received my credit card statement in the mail yesterday and NO refund has been issued. I don't know WHAT this outfit's problem is. They can't seem to resolve even the simplest issue. Horrible "service"!
Great Service. I would recommend. My issue was resolved within a timely manner.
The issue was never resolved and I didn't receive any follow up to resolve the matter, I have an active account to naughty America and I was trying to purchase a one year membership from
The Black Friday sale
I was charged for something I never did. Google let Segway go in and get money long before due date. And picked accts I never seen.
The way you took the money, you have to give them back.
They resolved my problem in a couple of days with a lot of work by their side. I recommend to use SEGPAY as a trusting, flexibile and accurate company
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members