On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered by mistake, perhaps clicking too much/too fast.
I received refund of my bill in only 1 day to my paypal account.
I emailed segpay to cancel a payment that has been going on for a while, and they NEVER replied, and then asked me to review their customer service. Terrible. I don't even know why I started using this service.
Hello, i have a problem with login in my profil. I have must pay buy i don't entry.
I have a problem with my profile, I paid for a year's subscription. I accidentally deleted my profile and my membership and now I can't log in. How can I do?
Recently charged $11.50 for no reason it was not a purchase for credits. I'm probably your best customer but I'm seriously thinking about closing my account permanently.
Auf meine Anfragen erhielt ich spätestens nach drei Tagen eine zufriedenstellende Lösung, bezw. Die Rückmeldung. Leider einige jedoch nur in englisch.
Einige E-Mails erhielten Links, die mein Virenprogramm als virenbelastend einstufte und aus diesen Grund nicht öffnete oder sofort löschte. Ob ich dadurch etwas versäumte?, kann ich nicht sagen.
Sonst bin ich mit dem Kundendienst mehr als zufrieden.
Was mir bis heute immer noch klar ist, ist die Seite mit der 1.00 € Abbuchung für 1. Tag bezw. Dann 39,97 € für 30 Tage. Was ich damit buche und auf was damit zugreifen kann, ist mir ein Rätsel!?.
You really shouldn't be the payment portion behind some of these companies or businesses if when that said business / company refuses to answer their customer when requesting to cancel their membership and keeps charging them month after month after month despite customer's contact after contact pleading to cancel the membership and stop membership fees just to get ignored. And then when you are finally made aware and shown all the contact attempts and agree to cancel you only refund one month? And you come back with "we apologize we can only refund the most recent month". I highly doubt that and will be filing a dispute with my bank anyways. That's more than false and you should take it up with that business that started all of this! You had no problem taking my money though. Shame on you
But you did fix it promptly. Money was given back.
The help was minimal and the problem didn't get fixed
Everything was misrepresented and not disclosed about other charges or memberships, disputing with credit card to dismiss.
Easy instructions to follow and prompt response. Didn't have to jump through lots of hoops to cancel which is a big tick from me.
Muy eficiente y rápido en dar respuesta, muchas gracias
Quick and Efficient could bot ask for me. Wish All customer services were the same
I was notified by PayPal that a charge had posted to my account in December 2021 and again in December 2022 through Segpay. I didn't recall what the charge related to do I emailed Segpay. They responded quickly and provided the information on the original online vendor which put my mind at ease that the charges were legitimate.
I was subscribed to a service that I did not sign up for and was refunded the charge with zero issue. Completely painless. Just a few emails and it was taken care of in just a day or two.
They offer you better ways to make the most out of your subscription.
And if you want to cancel it, you can do so at any time without any obstacles or tricky things.
Was erroneously subscribed to a service, it was cancelled within minutes of reporting the error
Very fast and very clear assistance (especially a saturday!)
I cancelled minutes later and they wouldn't refund me my money. How are they going to charge me for a full trial when I cancelled it within minutes.
I was never able to access my account. Tried multiple times a day. Kept getting rejected because of not available.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members