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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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My problem was solved accurately and immediately. Very professional behavior
I'm trying to find out what prepaid card you can buy to buy credits for secret benefits. I have not received any answer to that question in the last two weeks.
J'ai eu un petit problème de facturation et en l'espace de 30 min. Tout était réglé.
Très surprenante performance pour le temps présent.
Entreprise très professionnel
Very satisfied. Quite efficient. Pleased with the result. Great response provided. I would recommend this team.
Very good indeed,and such a pity sites on whose behalf you bill customers are so mischievous
In a matter or few days, my issue was resolved, and they contacted me with the good news. They have good customer service.
I had some problem because I accidentally booked a premium upgrade twice. At first I asked for a refund of the second erroneous premium upgrade (worth $120). This issue was successfully managed within one day. The refund was confirmed (although the money has not arrived yet, but I hope it will).
But then my (first, already paid) premium upgrade was totally disabled (maybe there were some communication problems between Segpay and the website owner) so I could not use the additional websites. I opened another ticket which was also successfully managed within less than a day.
So my resumé: Really good support, 5 stars, thank you.
Ok we are on Christmas' Eve and I can understand but I subscribed to a website via Segpay and they shutted me out because I forgot to shut down my VPN before trying to access shinybound.com. Now I receive a 403 error message and they told me to wait two business days and perhaps the webmaster will allow me back to the website. I paid my subscription till the eighth f January and I have to wait till Tuesday. Very elusive customer support; they are understaffed and simply they are not customer oriented. What a nightmare. Andrea Orsini
Did not seem to even try to help with my issue, just making excuses on why it was someone else's problem, did not even have an email for who I was supposed to contact
My response to the service I received from SegPay is satisfactory. I appreciate your time and attention to the above-mentioned matter. I will return after the holidays and hopefully I won't have any issues with logging in. Have a blessed and peaceful holiday season. Thank you.
Convenient and easy to cancel when not needed. Was a great service.
For some reason, my card usage triggered a fraud alert with both my bank and the merchant. Merchant has a self=service portal which is fairly easy to use but although it was the last option in the escalation process, the portal didn't offer any information that woul. D effectivly resolve the issue. The information and functionality of the portal was essentially nothing more than a regurgitation of the issue.
Within 48 hrs it was resolved. Satisfied that you handled it in timely manner. Although, I feel that I should have been reimbursed since I I cancel after 2hrs of purchase.
Very quick response to my request and problem solved very quickly.
I got sent an email asking me to review Segpay with no response to my initial question. So don't know how else to rate here
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members