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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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The processing speed is fast and effective. The service of unsubscribing is well done. The attitude of the service staff is active in Taiwan. The processing speed is very fast. It is a great after-sales service. Thank you very much.
Nobody responded but now I'm receiving endless $#*!ing "rate us". You suck!
Remove me from your spam!
Cancelled my subscription immediately upon request
No refund. Referred to Paypal, they are waiting on your response. Feels like a scam. Emails went nowhere.
Hello Viktoria,
The transaction was disputed with your bank (PayPal), as a safety to the consumers, we cannot override them once a dispute is initiated. If you decide to purchase in the future and have any discrepancies, please contact us first for assistance. By doing so we can assist you with any refunds or access issues in a timely manner. Let me know if you have any additional concerns.
Thank you,
Raphael
Segpay Customer Service Manager
I cannot upgrade my account even though the account has been paid. I have the credit card receipt.
Hello John,
Your transaction was declined due to a previous chargeback. Chargebacks are a dispute filed with your card issuing bank, usually stating a transaction was fraudulent. As a result, your account has been blocked, and we will no longer accept payments from your account.
Thank you,
Raphael
Segpay Customer Service Manager
Good experience with customer service fast and were able to resolve my issue
J'ai demandé en septembre de ne pas renouveler la reconduction automatique et pourtant cela n'a pas été respecté
Bonjour Jean,
Je vous ai envoyé un e-mail pour obtenir une copie du rapport de police à classer, car nous n'avons pas reçu cette communication pour le moment. Afin de garantir que vous ne receviez plus de frais à aucun moment, j'ai placé un bloc anti-fraude sur vos informations. Faites-le moi savoir en attendant le dossier de la police.
Merci,
Raphaël
Gestion du service client Segpay
Nice communication, fast responses, willingness to meet my requirements. Everything was resolved to my satisfaction.
I payed and got no messages, refund my money then or give me 18 messages!
Hi Danny,
Please provide me with the specific purchases that you are referencing. You can obtain that information by going to cs.segpay.com. There you will enter specific details to locate your account and any charges from the website. Let me know.
Thank you,
Raphael
Segpay Customer Service Manager
Probably took me less than 20 seconds to get mine count canceled. Very happy with the set up in performing necessary functions.
Super fast and great service! For the problem solved within a day!
I was charged over $100 when I contacted the site about it they knew it. Yall said yall would refund it and only gave me 20 dollars refund. I'm not satisfied at all. Very pissed off
Hello Jeffrey,
I will look into your refund, please make sure that the credit card is still available for credit. If the card is not available the funds will not return to your account. Let me know if this is the case.
Thank you,
Raphael
Segpay Customer Service Manager
Multiple request to cancelled in the mean time continued charging me without refunding me.
Solve my problem. I really hope I really hope they fulfill what they promised me
Very Good Service! Totally Satisfied! Thank You Very Much!
I asked to cancel my subscription with in the 3 day trial period, but was only rectified after I was charged the monthly fee of $40 odd dollars.
Do I get a refund on that?
Robicie sobie jaja i oszukujecie ludzi! Przy płatności jednorazowej walczyliście w systemie PayPal automatyczne płatności co miesięczne i pobraliscie mi pieniądze z konta bez mojej zgody!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Buck,
Based on the email address and name used in this communication I was not able to locate any transactions for you in our system. This may be the reason for your delay in response. Please provide me with the email address that you completed your sign-up in order to assist you further.
Thank you,
Raphael
Segpay Customer Service Manager