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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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Won't listen to my experience. Will hold onto your money and give no refund
I felt unheard and dissapointed
Great payment processor. I signed up for a membership and forgot what it was for? I canceled with ease and help from the help desk. After I realized I did need the membership that I just canceled, I had to sign up again. Very attentive to customer inquiry and followup is EXEPTIONAL. Wish all payment processor companies were like Segpay! Thanks!
A happy customer
Emailed cancellation 9:1 unbelievable. I forwarded emails. Continued sending correspondence that was incomprehensible
Hi Charles,
I have emailed you directly to receive a copy of your cancelation confirmation email. With this information, I will issue your refund. Currently, there is still an open PayPal dispute that I will handle personally as well. I will monitor our communications for your response.
Thank you,
Raphael
Segpay Customer Service Manager
En todo momento tuve el apoyo y seguimiento de todo el equipo (muchas gracias).
May payment still isn't going through? How is this even possible?
Hi Shawnada,
Have you contacted your bank about the declines? Once you speak with them they should be able to clear up any issues that you are having with your purchase. Please be sure to let them know that you are attempting to sign-up for an online subscription. I hope I was able to clear things up for you.
Thank you,
Raphael
Segpay Customer Service Manager
I Didn't get my refund that i was told would be refunded
Hi Michaela,
There was a refund processed for you on 10/18/2022. Are you stating that you never received the credit to your account? If so, please contact us at cs.segpay.com, there you will be able to select your ideal method of communication and escalate this issue. Let me know if you need any additional assistance.
Thank you,
Raphael
Segpay Customer Service Manager
Me hicieron un descuento de 14.99$ si mi consentimiento de mi tarjeta de crédito
Hola Verónica,
Avíseme si necesita ayuda adicional con su inquietud. Veo que su reembolso se procesó el 1/10/2022.
Gracias,
Rafael
Gerente de Servicio al Cliente Segpay
Doesn't communicate with there customers, just does as they please!
Hi Louise,
I am unsure of the communication that you are referencing. Within our system, I see that there was an email communication about your cancelation and one about your decline. You are able to verify all transactions by going to cs.segpay.com. Please let me know if you need any additional assistance.
Thank you,
Raphael
Segpay Customer Service Manager
I was not happy with the customer service I received. The customer service employee was not very helpful.
Reply my email promptly and help delete my payment renewal request
I needed to cancel a subscription, and was prepared to wait weeks for few-and-far-between correspondence topped with misunderstanding and headache. Instead, I asked to cancel the subscription, and very soon afterward got clear confirmation that the subscription was canceled.
They answered me really fast and solved my problem
Didn't get my issue resolved so I'm very upset and unsatisfied
Hi Vince,
Unfortunately, I am unable to locate an account based on the information provided for this issue. Please reply with the purchase id, email address(s), or a name that you used during sign-up. You can also go to cs.segpay.com to find the information by entering specifics about the charges. I look forward to assisting you further with this concern.
Regards,
Raphael
Segpay Customer Service Manager
Very has not been resolved and did not get my money back
Brian,
Unfortunately, I am unable to locate an account based on the information provided for this issue. Please reply with the purchase id, email address(s), or name that you used during sign-up. You can also go to cs.segpay.com to find the information by entering specifics about the charges. I look forward to assisting you further with this concern.
Regards,
Raphael
Segpay Customer Service Manager
They really helped my out! And they did all in the same day.
Fast and smooth, customer service got back to me immediately. And they resolved my problem.
No help at all. Didn't resolve issue. I want to subscribe to an American website and my card keeps declining because of segpay. I have contacted my bank like they asked me to and they can't do anything because there is no pending transaction. It is on segpays end and they haven't resolved it so I can't use the website.
Hi Sunny,
Please inform your bank that you are receiving an over-the-limit bank decline. We do not have any blocks on our end and see no reason why you are unable to purchase. Please use cs.segpay.com in order to see all of the declined purchases and their details.
Thank you,
Raphael
Segpay Customer Service Manager
Very helpful given the limited information I had. The person helping me figure out who was charging me worked pretty quickly and responded fast ad well.
I had forgotten that I gotten a subscription to a website, and I was very confused on why I was being charged and they were able to resolve it in a very quick manner.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Attia,
Once you file a PayPal dispute the customer service agents are not able to override the process. However, they are able to provide you with any information in our system concerning your subscription. If you require any further details you have to contact your bank, which is PayPal. I hope this provides you with more insight into why they were unable to assist you. Let me know if you have any questions.
Thank you,
Raphael
Segpay Customer Service Manager