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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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Subscription was cancelled but not by me. When I called customer service they said they saw no reason why the subscription was cancelled. When I asked if my subscription could be turned back on for auto renewal. I was told my inquiry would be escalated and I would hear back in 24 to 48 hours. That was 4 days ago. My case was assigned to Jessica P. Ticket ID #CS*******. I have not heard back but Segpay did send two emails to rate their service. So rate I did. I was going to join another website but when I saw Segpay was the billing agent, I decided not to join. I will be cancelling all websites I have open that Segpay is the billing agent.
Firts you sell around the internet world and your phone Only speack english It Is so complicarte try to get help. "m gay butbi Only see girls in mybprofile and nobody can helpme... answuers in e-mail dont say anything to fix It.
Buen servicio en general.
Solicite la cancelación del servicio y me contestaron rapidamente.
Todavía no se ha abonado el importe de 136€ por servicio platino de bbcpie.
Told me where the automatic payment was coming from
Great and super easy to cancel when I no longer needed the service.
Don't know I had 3 accounts open, I did close 2 did not know about the Segregated acc. Tell I got the bill for $19.95 and looked every we're for tel.# or email address wet no luck, steal trying to close the account after 3 days.
Be careful not to access some websites as these charge you for it even if you don't use the site they don't tell you which ones you get charged for until you accidentally open them and bam they've got you
Super fast service. I send an email asking to unsuscribe and they were super fast, in less than 24hs they had already managed my situation. Thank you
They were very nice and helpful good experience thank you for helping me for the issues I had
Two weeks before my subscription lapsed I either forgot my password or something. I sent a message stating that. Customer service tech discussed an earlier communication I made when I didn't recognize the charge on my cc bill. Never mentioned ir acknowledged my request for help logging in. Ant the tech's response started 3dsys before my subscription expired. And concluded with their last communication 1day after it expired. I list two weeks of a 30 purchase because of it. The whole exchange seemed suspicious because my complaint about no access was never addressed until it was too late
They said it was solved and it wasn't. Terrible company, Will never do business with them again.
Quero meu reembolso do meu dinheiro de volta pq o app tá parando muito
I canceled my subscription around the 30th of September, before my bill date which was around 10/04/22, I still got charged $49.35 and $34,
Quick and easy very sufficient the experience was easily handled by one of the employees and they quickly looked over my refund request.
I reached out for a refund and cancel service and have not heard from the company after several emails. Then I went to PayPal to see if can be resolved who said to contact Segway and then they say they can't help
Dear Segpay,
I don't know how you can have the courage
To address me with this message, when for a
Week not only have you not made fun of me,
But you have not minimally satisfied with my just requests.
I think you don't feel like doing anything.
You are one of this company just to fool around.
I had asked for a cancellation of one transition.
Here is the data information for the
Purchase Website: senzaregole.com
Purchase ID: *******
Transaction ID: *******
Username: emerigo99 Billing Terms: This is a one-
Time purchase. Today's scam charge is € 210.00 (EUR).
Website email: *******@tin.it
Paypal email: *******@tin.it
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members