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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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Cancellation was hassle-free. Segway did not use any high-pressure sales tactics and expedited the transaction.
Very pleasant. The customer service representative was helpful and able to provide the information our accounting dept needed to process the credit charges.
The short wait-time to connect with the rep was appreciated as was the succinct and polite manner of which the rep handled the call.
Thank you customer to respond me quickly and clear my problem! I'm really satisfy
I contacted you two weeks ago saying I could not retrieve my log in info. No one contacted me and my subscription lapsed. I didn't renue it because no one contacted me to help with log in until after my subscription lapsed. Jerks!
Helped with the issue with having a duplicate charge, very quickly!
While on the site I accidentally clicked the wrong link. And next thing you know they took $24 off my card! When I email the site, they only refunded $1 but not my $24 I immediately cancelled the subscription so I don't understand why I couldn't get my refund.
It was ok but everyone just skips soo quickly that you don't even have time to chat with anyone
Member of Secret Benefits for several months. Most all info I check with site is that it is not illegal. I would not deal with it if I thought what they were doing was illegal to purchase coins and participate in the site. It is just a way to meet someone of the opposite sex who is younger, your own age or older then you. I am 72 I don't hit the bars. Very little info I see on the net says Secret Benefits is a scam. I mention this as I thought maybe the reason my purchases are not going through is that my two banks have info that S. B. is a scam/illegal so they are doing me a favor. After several discussions with their securities they don't take that position. They both say they do not know why the sale does not go through and that they are not stopping it. SB site itself was hard to get them to see the problem but with your input now I should be able to make a purchase. I have not tried yet as I wanted to buy a proper pre-paid card that handles internet and overseas. I got one last night at Sams's Club and today will attempt a purchase of about 56 U.S. dollars. I will let you know if it works. I appreciate your help.
Had to cancel my subscription. It was fast & easy.
The service could of been better I tried to cancel the night before so it would t not renew as I needed the money in my account and it told me there was nothing then I was charged 84dollars the next day for two sites and I still haven't gotten my refund
Siete dei ladri al soldo di quel gran truffatore che è Cavalcami.com
Wish to cancel my subscription without having to write this info
The lady I spoke with was very helpful and kind. She was able to resolve my conflict easily. Thank you again.
My problem got resolved quick and easy no questions asked
Was charged 4 times for the same transaction got run around in getting a refund
First they cancelled my account... Then reinstated it. Only took about 2 days!
As you suggested in the e-mail in response to my report, I sent the e-mail to the provider of the services for which you act as intermediary in the online payment services. In this case CAM4.com, which requested all the documentation of the purchases made to me, as if there were doubts about what I stated in the contact email and the problem report.
That is, the lack of discounts to be applied to subsequent purchases of tokens packages.
On the other hand, there are digital transactions that prove what I have stated.
I also have the receipts that the packages I have purchased have been charged to my personal account.
For now, my judgment is suspended pending resolution of the problem.
If needed, I am willing to send all the documentation to you.
Garzie and bion work.
I look forward to receiving your communications.
Fast feedback and response. I don't have to say more. How could you expect more than 50 characters for a subscription cancellation email?
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Martin,
Thank you for taking the time to leave us a review. It lets us know how we are doing.
Raphael
Segpay Customer Service Manager