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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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Me equivoqué y en vez de pagar un mes, pagué un año. Lo cancelé inmediatamente y no me han devuelto nada.
Very nice, simple, efficient operator that helped me with a doubt I had
I received the absolutely worst customer service possible. What I was told would take 2 business days to resolve took 15 days. No one ever contacted, I always had to follow up. Front line support can't resolve or transfer a call. All they can say is "upper management will review your case and contact you within 48 hours." I was told the same thing every time I called. Hope we never cross paths again.
Customer service is just amazing, immediately responded to my query and helped me!
Hi Nicolene,
Wow! Thank you so much for the 5-star review, our team appreciates it.
Raphael
Segpay Customer Service Manager
The transaction was quick and easy. Representatives were professional with excellent customer service skills
Hi Veronica,
Your words mean so much to our team and company. Thank you for letting us know we are doing a great job!
Raphael
Segpay Customer Service Manager
All good but was expecting a bit more. My bad. Am satisfied and have no complaints.
Hi Tom,
Please provide a little more detail on how we can assist you with your concern. We strive to provide a 5-star experience with every interaction, and your details would be helpful. I look forward to hearing from you.
Thank you,
Raphael
Segpay Customer Service Manager
I was wondering if my membership fee was being charged. I waited for a few days, got no action so I wrote and got am instant reply and action. Thanks
Perfetto, il servizio di disattivazione è stato immediato e hanno subito risposto alle mie email.
Greta,
Nuestro amable personal se esfuerza por brindar un servicio rápido y eficiente en cada interacción. Estamos encantados de que haya recibido este servicio superior.
Gracias,
Rafael
Gerente de Servicio al Cliente Segpay
The lady I talked to was wonderful & so nice. She listened to my concern & treated me with respect
Destiny,
This interaction is what we strive to provide each and every time. Thank you for your acknowledgment.
Raphael
Segpay Customer Service Manager
First, the man of the house started to get strange things on his phone. Next I knew not only were my cards not working but someone was purchasing porn on my disabled daughters SS money. People are real pieces of work, so when segpay took over it was done and forgotten. (except thanks) We can't still work out the rest yet. This was the only comfort I have got. Thx again.
Stephanie,
I am so sorry this happened to your family. If there is anything that Segpay can do to assist you further with the fraudulent charges, please let us know.
Thank you,
Raphael
Segpay Customer Service Manager
Timely response. But wasn't happy with the reply. Used service for a month and would like to get partial refund. But was told ghats not possible...
It was No hassle to cancel my subscription thank you
Hai,
Great! We are delighted that your experience was stellar!
Thank you,
Raphael
Segpay Customer Service Manager
I asked this question twice having had an unsatisfactory reply from your customer service
All I want to know is how one can pay if the only choices one has are Mastercard or PayPal.
Fantastic, Quick and professional.
One email and all was sorted so quick.
Quintin,
Your vote of confidence is appreciated, we are here to assist you 24 hours a day 7 days a week.
Thank you,
Raphael
Segpay Customer Service Manager
Very satisfied with the speed of response & issue resolution.
Fast, efficient and reliable. I was hesitant at first, thinking they may be delays. But all was done well. Email response was fast and professional. Thank you.
There was no point (in the end) in contacting customer service. I noted in my email that I did not intentionally click on whatever area I did -but was instantly charged for an additional membership. I immediately contacted Segpay CS. Instead of reversing the charge, the charge was left and the membership was cancelled for future billings. I could have done that myself. I am left paying for a membership I didn't authorize or enter credit card details for. It is not worth disputing with the credit card company. But it is not a legitimate way to do business.
My issue was cleared up quickly, very happy. Issue was sorted out within an hour.
Very pleased with the service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Paulo,
Thank you! We appreciate the 5-star review our hard work has not gone unnoticed.
Raphael
Segpay Customer Service Manager